December 3, 2015To Whom it may Concern,In regards to [redacted] ***'s complaint that his vehicle was not fixed, and his money never refunded, I would dispute this claim.On July 15, [redacted] brought his vehicle to Thompson BMW for a check engine lightComputer diagnostic called to replace the throttle motorWe replaced the throttle, cleared the faults and after roadtesting with no fault return, released the car to the customerTotal cost to customer for parts and labor, including tax was $which customer charged to their [redacted] .On July 23, the customer brought the car back with a check engine light again, The vehicle had traveled approxmiles in that time frame.I spoke to [redacted] when she dropped off and [redacted] after that by phone, told [redacted] we needed to find out what was wrong with the car, and if it was a related concern, she would not have to pay anymore than she already had.Upon diagnosis, we found a fault for the nox sensor, which had been previously present and also a fault for EGR valve sticking.We replaced the nox sensor, the EGR valve and the low pressure EGR sensorThe customer paid nothing for these repairs, which cost Thompson $1403.43.As I told the customer, it would not cost them any more money to fix the problem.Totally unrelated to this repair, the transfer case had an internal failure at miles, and this is when the Customers traded the car in.This had nothing to do with the check engine lightThe customer also contested the charge on their [redacted] and lost that dispute back in October 2015.If there is any further information needed, please do not hesitate to contact me directly at [redacted] .Sincerely,Andi GService Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:As we've stated before we have taken esteem care of this vehicle and we rarely drive this vehicle to have any damage like that We don't even take this vehicle for services anywhere else but the dealership There was no damage on the vehicle before we dropped off the vehicle We found the damage on the vehicle after we picked up from the dealership They tried pulling up the images on the video recording but they couldn't prove anything otherwise The car was dropped off with no damage, to the dealership It was dropped off for a genuine mechanical problem Thompson doesn't want to admit their fault and doesn't want to pay for this damage caused by them This is absurd and bad business ethics Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Some key information was left out of the responseIn July, I brought the vehicle to Thompson BMW with a check engine light on for diagnosis I was told there was a total of faults and just one of the faults with $to repair After learning of the numerous faults, I agreed to pay for labor (appx $175)to make a complete and through diagnosis which would allow me to make a decision if I wanted to invest in the vehicle or forgo repairs and purchase a new vehicle After the indepth analysis was completed, I was then told the entire cost of repair would be about $ Next I was told the repairs were complete and the final bill was $ The same day the car was picked up after service, not miles later, the check engine light came back on We were enroute to vacation in Virgina and was told the light would not affect the safety of the vehicle When we brought the vehicle again I was assured Thompson would fix the vehicle at no extra charge or I would be given a refund This is the reason Thompson claims they paid the additional $for repairs Regretfully that too did not fix the original issues and I was told by the service manager that we could have a refund I haven't got the refund yet Next I will be notifying the PA attorney general if this cant be resolvedRegards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Some key information was left out of the responseIn July, I brought the vehicle to Thompson BMW with a check engine light on for diagnosis I was told there was a total of faults and just one of the faults with $to repair After learning of the numerous faults, I agreed to pay for labor (appx $175)to make a complete and through diagnosis which would allow me to make a decision if I wanted to invest in the vehicle or forgo repairs and purchase a new vehicle After the indepth analysis was completed, I was then told the entire cost of repair would be about $ Next I was told the repairs were complete and the final bill was $ The same day the car was picked up after service, not miles later, the check engine light came back on We were enroute to vacation in Virgina and was told the light would not affect the safety of the vehicle When we brought the vehicle again I was assured Thompson would fix the vehicle at no extra charge or I would be given a refund This is the reason Thompson claims they paid the additional $for repairs Regretfully that too did not fix the original issues and I was told by the service manager that we could have a refund I haven't got the refund yet Next I will be notifying the PA attorney general if this cant be resolved Regards, [redacted] ***
-------- Forwarded message ----------From: < [redacted] @***.com>Date: Tue, May 12, at 2:PMSubject: Re: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org> Hi ***, I have reviewed itAnd the business is lyingI have taken the car from them on Thursday, April (they have replaced all four wheels and did an alignment)I drove home carefully, didn't hit anythingI worked from home on Friday and didn't go anywhereOn Saturday, when I got into the car, the tire was lowAnd I have called them immediatelythey told me to bring the car in on MondayI left the car at my friends house as I didn't want to drive it anymoreOn Sunday we noticed that the tire went down even more and it was not driveableSince Thompson changed all the wheels just a few days ago, they couldn't miss that one of the tires was damagedSo my guess that it wasn't damaged and when they have changed wheels and put the tires back they didn't seal it properly and were trying to disguise it, saying that I hit pot hole second timeSo on Sunday April 4, I called them again and they sent a tow truckOn Monday John M [redacted] called me and said that I need a tire change and an alignmentI asked him: Again? he quickly said, ok, then you don't need itI asked if I could buy my own tireThey said it was okBut then he called me on Tuesday, left an angry message, then called on Wednesday and demand that I need to put their tire on or pay 200$ for the loaner carI tried to explain that the tire I bought is in transit and coming on FridayHe kept saying you either pay for loaner, or pay for our tireIt was very uncomfortable for me to experience such tone like I was a criminal or low lifeI am a single mother and are trying to save money where I canAfter experiencing all this, I told him go ahead use your tire, I will keep the one I ordered as a spareNo apology for them, no sympathy, nothingAnd on top of it, they lied in their response that they gave me time till FridayThis is total bsI have already picked up the car on Friday morningso they couldn't possibly give me time till FridayI am very disappointed in their service Sincerely, ***
December 3, 2015To Whom it may Concern,In regards to [redacted] ***'s complaint that his vehicle was not fixed, and his money never refunded, I would dispute this claim.On July 15, [redacted] brought his vehicle to Thompson BMW for a check engine lightComputer diagnostic called to replace the throttle motorWe replaced the throttle, cleared the faults and after roadtesting with no fault return, released the car to the customerTotal cost to customer for parts and labor, including tax was $which customer charged to their [redacted] .On July 23, the customer brought the car back with a check engine light again, The vehicle had traveled approxmiles in that time frame.I spoke to [redacted] when she dropped off and [redacted] after that by phone, told [redacted] we needed to find out what was wrong with the car, and if it was a related concern, she would not have to pay anymore than she already had.Upon diagnosis, we found a fault for the nox sensor, which had been previously present and also a fault for EGR valve sticking.We replaced the nox sensor, the EGR valve and the low pressure EGR sensorThe customer paid nothing for these repairs, which cost Thompson $1403.43.As I told the customer, it would not cost them any more money to fix the problem.Totally unrelated to this repair, the transfer case had an internal failure at miles, and this is when the Customers traded the car in.This had nothing to do with the check engine lightThe customer also contested the charge on their [redacted] and lost that dispute back in October 2015.If there is any further information needed, please do not hesitate to contact me directly at [redacted] .Sincerely,Andi GService Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:As we've stated before we have taken esteem care of this vehicle and we rarely drive this vehicle to have any damage like that We don't even take this vehicle for services anywhere else but the dealership There was no damage on the vehicle before we dropped off the vehicle We found the damage on the vehicle after we picked up from the dealership They tried pulling up the images on the video recording but they couldn't prove anything otherwise The car was dropped off with no damage, to the dealership It was dropped off for a genuine mechanical problem Thompson doesn't want to admit their fault and doesn't want to pay for this damage caused by them This is absurd and bad business ethics Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Some key information was left out of the responseIn July, I brought the vehicle to Thompson BMW with a check engine light on for diagnosis I was told there was a total of faults and just one of the faults with $to repair After learning of the numerous faults, I agreed to pay for labor (appx $175)to make a complete and through diagnosis which would allow me to make a decision if I wanted to invest in the vehicle or forgo repairs and purchase a new vehicle After the indepth analysis was completed, I was then told the entire cost of repair would be about $ Next I was told the repairs were complete and the final bill was $ The same day the car was picked up after service, not miles later, the check engine light came back on We were enroute to vacation in Virgina and was told the light would not affect the safety of the vehicle When we brought the vehicle again I was assured Thompson would fix the vehicle at no extra charge or I would be given a refund This is the reason Thompson claims they paid the additional $for repairs Regretfully that too did not fix the original issues and I was told by the service manager that we could have a refund I haven't got the refund yet Next I will be notifying the PA attorney general if this cant be resolvedRegards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Some key information was left out of the responseIn July, I brought the vehicle to Thompson BMW with a check engine light on for diagnosis I was told there was a total of faults and just one of the faults with $to repair After learning of the numerous faults, I agreed to pay for labor (appx $175)to make a complete and through diagnosis which would allow me to make a decision if I wanted to invest in the vehicle or forgo repairs and purchase a new vehicle After the indepth analysis was completed, I was then told the entire cost of repair would be about $ Next I was told the repairs were complete and the final bill was $ The same day the car was picked up after service, not miles later, the check engine light came back on We were enroute to vacation in Virgina and was told the light would not affect the safety of the vehicle When we brought the vehicle again I was assured Thompson would fix the vehicle at no extra charge or I would be given a refund This is the reason Thompson claims they paid the additional $for repairs Regretfully that too did not fix the original issues and I was told by the service manager that we could have a refund I haven't got the refund yet Next I will be notifying the PA attorney general if this cant be resolved Regards, [redacted] ***
-------- Forwarded message ----------From: < [redacted] @***.com>Date: Tue, May 12, at 2:PMSubject: Re: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org> Hi ***, I have reviewed itAnd the business is lyingI have taken the car from them on Thursday, April (they have replaced all four wheels and did an alignment)I drove home carefully, didn't hit anythingI worked from home on Friday and didn't go anywhereOn Saturday, when I got into the car, the tire was lowAnd I have called them immediatelythey told me to bring the car in on MondayI left the car at my friends house as I didn't want to drive it anymoreOn Sunday we noticed that the tire went down even more and it was not driveableSince Thompson changed all the wheels just a few days ago, they couldn't miss that one of the tires was damagedSo my guess that it wasn't damaged and when they have changed wheels and put the tires back they didn't seal it properly and were trying to disguise it, saying that I hit pot hole second timeSo on Sunday April 4, I called them again and they sent a tow truckOn Monday John M [redacted] called me and said that I need a tire change and an alignmentI asked him: Again? he quickly said, ok, then you don't need itI asked if I could buy my own tireThey said it was okBut then he called me on Tuesday, left an angry message, then called on Wednesday and demand that I need to put their tire on or pay 200$ for the loaner carI tried to explain that the tire I bought is in transit and coming on FridayHe kept saying you either pay for loaner, or pay for our tireIt was very uncomfortable for me to experience such tone like I was a criminal or low lifeI am a single mother and are trying to save money where I canAfter experiencing all this, I told him go ahead use your tire, I will keep the one I ordered as a spareNo apology for them, no sympathy, nothingAnd on top of it, they lied in their response that they gave me time till FridayThis is total bsI have already picked up the car on Friday morningso they couldn't possibly give me time till FridayI am very disappointed in their service Sincerely, ***