? June 27, 2017? Revdex.com of Wisconsin [redacted] Lead Trade Practice Specialist Consultant? ? This is in response to the Revdex.com case# [redacted] concerning the roadside assistance experience for Mr [redacted] that occurred on May 26, in Milwaukee, Wisconsin.? ? Our records indicate that Grube’s Towing provided the service to his vehicle.? Grube’s Towing is part of a network of independent service providers that deliver roadside assistance to AAA members.? They are neither agents nor employees of the Auto Club Group.? As such, our AAA Member Handbook states that any loss or damage resulting from the service provider’s actions is the sole responsibility of the independent service provider.? ? On Mr [redacted] behalf, we have investigated and researched the alleged damage complaint with the owner of Grube’s TowingAfter thoroughly reviewing the information, the owner denied any responsibility of the alleged damage? Although we attempted in good faith to assist Mr [redacted] in reaching a resolution with the facility owner, we were unable to reconcile the dispute.? We have no additional recourse and consider the matter closed.? ? ? Any additional inquiries may be directed to the owner of Grube’s Towing regarding Mr [redacted] case.? The information that we have on file is: ? [redacted] Grube’s TowingDonges Bay RoadMequon, WI? 53092? ? Sincerely,? [redacted] Supervisor, Service Monitor ACG Automotive Administration ?
Ms [redacted] I appreciate you taking the time to report this incident to us (Case # [redacted] : [redacted] )I was able to reach Mr [redacted] today and resolve the matter to his satisfaction, providing him with an apology, gift? cards, an entitlement credit,? and? a complimentary membership good through 2017.? Thanks again for bringing this issue to our attention.? We consider the matter closed at this point.? If you have any questions or need further information, please contact me.Sincerely,
Good morning, Please see an email response below? from the? President of Pacific Research Group, the? marketing research company AAA uses to conduct surveys [redacted] is working to contact Mr [redacted] direclty.? Please don't hesitate to? let me know? what additional information you may need from? meThank you, ? From: [redacted] Sent: Tuesday, September 01, 6:PMTo: [redacted] ***Subject: Re: FW: The Revdex.com of Wisconsin has received a customer commentregarding complaint # [redacted] .? Hi [redacted] ,? In ***'s complaint he says he gave the shop a bad reviewand the web site crashed when he pressed the submit button.? He furtherstated this was a ploy to only get good reviews.? I just took the survey and gave them the lowest score forevery question.? The program did not crash.? Below is a screen shotof the survey with all negative responses.? The second screen shot is thepage following the submit button? ? The link for the survey is:? www.ESatsurv.com/?e7pA1hkcCpA2? I have left a voice mail for [redacted] and I'll send him an emailwith the link and my phone number.? Thanks, [redacted]
On 6/11/Ms [redacted] ? filed her complaint with AAAOn? 6/18/we offered a resolution in the amount of $to cover the cost for the diagnostics test, the battery charger, and the new battery purchasedIt was explained to Ms [redacted] that the cost of repairing the dimmer switch was not a suggestion from AAA but from mechanic and we cannot say if the dimmer switch really needed replacing or if that mechanic misdiagnosedAlso that the cost for renewal is her choice and Ms [redacted] agreed and accepted our settlementMs [redacted] was advised to allow up to weeks to receive her check in the mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]? I was only refunded the difference in service price ? amount I paid this year in June and was ? told there woudl be no refund of the amount I had paid for the upgraded service since and it was the representatives fault for not understanding what they were selling me.? Not very good customer service as ive been with AAA well over years [redacted] ? ?
I spoke with someone from AAA today about my concern.? I was advised that I was renewing a contract with is incorrect.? I was starting a new contract with them not a renewal contract.? She apologized about the inconvenience and stated that she know I ended up paying twice the amount for the tow, than what I paid for the membershipI advised her I was told that once the payment went through that the account would become activeShe stated its like insurance when you get insurance it takes a while for it to take effect.? I stated no when you make a payment with insurance the plan takes effect immediately.? Not only was I not starting a renewal contract, the information from there agents were not consistent with one anotherShe offered to send the information that shows that it says it will take up to hours to take effect.? I went on the website and sent step by step process by screenshot on how that information was not available during process.? I am very disappointed in there service.? Never did I see the information that's states it will take hours to become active.? The website I accessed was straight from googlethe website is? https://wisconsin.aaa.com/join/JoinMemberInfo.aspx and if you access it directly you will not see that information either.? ? Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12727042, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Diane Montgomery?
Spoke to member and informed her? the on line application that she completed,? second bullet item does indicate the following:You have selected to have your membership renewal dues automatically billed to your credit card.AAA Premier roadside assistance benefits become effective days after a qualifying payment is processed.RV coverage benefits are included with your membership at no additional cost.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I understand Big business finds it hard to admit mistakes. But it is so plan that if I waited the days to utilize the service I requested I would have expected the service to be there. I want to make an official compliant a matter of record. Now some one has my cash for the extra towing and I still do not have the service I requested and acted in good faith. I will cancel the service with AAA and go with my insurance towing for emergency. Thank You the Revdex.com for your assistance in this matter, especially [redacted] for allowing me to tell what happened Regards, [redacted] ***
Dear [redacted] Jr., Thank you for contacting Member RelationsPer our telephone conversation on 06/21/you will receive a refund of $which will downgrade your membership to the Classic coverageYou will receive a refund to your credit card in 10-business daysYour membership handbook as well as new AAA membership cards have been requested for you and your associate and will arrive in the next 7-business days Thank you for being a valued AAA member since If you have any additional questions, please contact our Member Service Center at ###-###-####
? June 27, 2017? Revdex.com of Wisconsin [redacted] Lead Trade Practice Specialist Consultant? ? This is in response to the Revdex.com case# [redacted] concerning the roadside assistance experience for Mr [redacted] that occurred on May 26, in Milwaukee, Wisconsin.? ? Our records indicate that Grube’s Towing provided the service to his vehicle.? Grube’s Towing is part of a network of independent service providers that deliver roadside assistance to AAA members.? They are neither agents nor employees of the Auto Club Group.? As such, our AAA Member Handbook states that any loss or damage resulting from the service provider’s actions is the sole responsibility of the independent service provider.? ? On Mr [redacted] behalf, we have investigated and researched the alleged damage complaint with the owner of Grube’s TowingAfter thoroughly reviewing the information, the owner denied any responsibility of the alleged damage? Although we attempted in good faith to assist Mr [redacted] in reaching a resolution with the facility owner, we were unable to reconcile the dispute.? We have no additional recourse and consider the matter closed.? ? ? Any additional inquiries may be directed to the owner of Grube’s Towing regarding Mr [redacted] case.? The information that we have on file is: ? [redacted] Grube’s TowingDonges Bay RoadMequon, WI? 53092? ? Sincerely,? [redacted] Supervisor, Service Monitor ACG Automotive Administration ?
Ms [redacted] I appreciate you taking the time to report this incident to us (Case # [redacted] : [redacted] )I was able to reach Mr [redacted] today and resolve the matter to his satisfaction, providing him with an apology, gift? cards, an entitlement credit,? and? a complimentary membership good through 2017.? Thanks again for bringing this issue to our attention.? We consider the matter closed at this point.? If you have any questions or need further information, please contact me.Sincerely,
Good morning, Please see an email response below? from the? President of Pacific Research Group, the? marketing research company AAA uses to conduct surveys [redacted] is working to contact Mr [redacted] direclty.? Please don't hesitate to? let me know? what additional information you may need from? meThank you, ? From: [redacted] Sent: Tuesday, September 01, 6:PMTo: [redacted] ***Subject: Re: FW: The Revdex.com of Wisconsin has received a customer commentregarding complaint # [redacted] .? Hi [redacted] ,? In ***'s complaint he says he gave the shop a bad reviewand the web site crashed when he pressed the submit button.? He furtherstated this was a ploy to only get good reviews.? I just took the survey and gave them the lowest score forevery question.? The program did not crash.? Below is a screen shotof the survey with all negative responses.? The second screen shot is thepage following the submit button? ? The link for the survey is:? www.ESatsurv.com/?e7pA1hkcCpA2? I have left a voice mail for [redacted] and I'll send him an emailwith the link and my phone number.? Thanks, [redacted]
On 6/11/Ms [redacted] ? filed her complaint with AAAOn? 6/18/we offered a resolution in the amount of $to cover the cost for the diagnostics test, the battery charger, and the new battery purchasedIt was explained to Ms [redacted] that the cost of repairing the dimmer switch was not a suggestion from AAA but from mechanic and we cannot say if the dimmer switch really needed replacing or if that mechanic misdiagnosedAlso that the cost for renewal is her choice and Ms [redacted] agreed and accepted our settlementMs [redacted] was advised to allow up to weeks to receive her check in the mail
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]? I was only refunded the difference in service price ? amount I paid this year in June and was ? told there woudl be no refund of the amount I had paid for the upgraded service since and it was the representatives fault for not understanding what they were selling me.? Not very good customer service as ive been with AAA well over years [redacted] ? ?
I spoke with someone from AAA today about my concern.? I was advised that I was renewing a contract with is incorrect.? I was starting a new contract with them not a renewal contract.? She apologized about the inconvenience and stated that she know I ended up paying twice the amount for the tow, than what I paid for the membershipI advised her I was told that once the payment went through that the account would become activeShe stated its like insurance when you get insurance it takes a while for it to take effect.? I stated no when you make a payment with insurance the plan takes effect immediately.? Not only was I not starting a renewal contract, the information from there agents were not consistent with one anotherShe offered to send the information that shows that it says it will take up to hours to take effect.? I went on the website and sent step by step process by screenshot on how that information was not available during process.? I am very disappointed in there service.? Never did I see the information that's states it will take hours to become active.? The website I accessed was straight from googlethe website is? https://wisconsin.aaa.com/join/JoinMemberInfo.aspx and if you access it directly you will not see that information either.? ? Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12727042, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Diane Montgomery?
Spoke to member and informed her? the on line application that she completed,? second bullet item does indicate the following:You have selected to have your membership renewal dues automatically billed to your credit card.AAA Premier roadside assistance benefits become effective days after a qualifying payment is processed.RV coverage benefits are included with your membership at no additional cost.?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I understand Big business finds it hard to admit mistakes. But it is so plan that if I waited the days to utilize the service I requested I would have expected the service to be there. I want to make an official compliant a matter of record. Now some one has my cash for the extra towing and I still do not have the service I requested and acted in good faith. I will cancel the service with AAA and go with my insurance towing for emergency. Thank You the Revdex.com for your assistance in this matter, especially [redacted] for allowing me to tell what happened Regards, [redacted] ***
Dear [redacted] Jr., Thank you for contacting Member RelationsPer our telephone conversation on 06/21/you will receive a refund of $which will downgrade your membership to the Classic coverageYou will receive a refund to your credit card in 10-business daysYour membership handbook as well as new AAA membership cards have been requested for you and your associate and will arrive in the next 7-business days Thank you for being a valued AAA member since If you have any additional questions, please contact our Member Service Center at ###-###-####