Lovett's body shop changed owners about a year ago I was unaware of this or would have checked them out firstI took my truck there for mechanical and paint and body workThe mechanical work was not completed correctly, they claim if I bring it back they will make it right, and the paint and body work I could have done a better job in my backyard with a spray canThe insurance company talked with them and they were to call me and pick up the truck and correct the problem, thay was weeks ago and haven't heard a wordStay away from this place, all though i'm sure they will be out of business soon
To address the above referenced complaint ; I am submitting documentation to support our position and to prove the allegations presented by Ms*** are and slanderous
Exhibit "A" copy of file folder- Vehicle was left for repairs by *** *** on October 31,
Vehicle was completed and delivered to *** *** on November 22,
Exhibit "B" Repair Order Notes -The attached exhibits 1-are time stamped notes which pertain to the repairs and customer communication. Please see note on exhibit B-January 17, Mr*** came in with the vehicle he had a list of issues, none of which was a wind noise or a problem with the windshieldPlease see Exhibit "C" copy of invoice for parts received , for additional repairs on behalf of Mr***
April 22, five months after original repair Ms*** came in with complaints of a wind noise*** handled the complaint as noted in both Ms***'s statement as well as our timed stamped system notes
April 24, 2014- Please see Exhibit "D'' invoice for windshield seal received April call made to customer , no answer, left voice mail advising that the part had arrived and to please call to schedule the installAdditional notifications of parts arrival were not noted in systemCustomer stated in her complaint that no one called her, this is false
July 28, - Ms*** stated in her complaint that she contacted Lovetts on July 26, to have the part installed, July 26, is a Saturday, Lovetts is not open for business on Saturday's or Sunday'sMs*** called on July 28, See Exhibit ''B" Repair Order Notes to fileMs*** did have a scheduled appointment which she failed to keepSee Exhibit "B" Repair Order Notes to file
July 30, - Ms*** arrived without a scheduled appointment ; we were more than happy to accommodate herMs***'s vehicle was taken to our technician to have the seal installedPlease see Exhibit "E'' photo taken prior to installation of windshield sealThe photo was taken to verify installation of seal; *** assumed Ms*** was already aware of the crack in her windshieldPlease refer Exhibit "B" Repair Order Notes for July 30, the continuation of highlighted entries for that day; with regard to the complaint filed by Ms. ***;
Ms*** did indeed call Lovetts Bodyshop and spoke with *** *** tried to explain to Ms***; the windshield was cracked when she arrived to have the seal installed, Ms*** was not receptive to the factsPrior to Ms*** hanging up on ***, *** advised Ms*** to contact her insurance company and file a glass claim as the damage to her windshield was prior to her arrival to Lovetts Bodyshop and not a result of having the seal replacedAs stated in her complaint Ms*** did indeed call her insurance company
As noted in Ms*** 's complaint, she again called the office; she advised Lauren that she would like to e-mail Lovetts a photo of the damage to her windshield(Please see Exhibit "F'' photo sent to Lovetts by Ms***) Ms*** called again, explained she had a representative of *** Auto Glass with her and would like to speak with ***The representative who she called *** spoke with *** explained to ***, in his opinion "the technician who installed the seal must have used a tool to remove the roof molding and cracked the glass, additionally the cost to have the windshield replaced would be more than $800.00" *** then informed him that to remove the roof molding does not require any type of tool, it simply twists off the clips, furthermore , *** questioned the cost of the replacement windshield as the existing windshield was replaced in November of with a factory windshield at almost half the costPlease see Exhibit ''G" insurance supplement, page 3, the arrow shows what the insurance company paid to have the glass replacedAfter speaking with the *** Glass representative, *** again spoke with Ms***, trying to resolve the dispute*** offered to send Chris Tourek with Turning point glass to further inspect the damage to determine the cause, if he felt that Lovetts was in any way responsible for the damage as a result of replacement of the windshield in November that we would cover that costMs*** demanded Turning Point Glass be at her home by 9:00am, *** advised she would do her very best and she would see what she could do
Ms*** again called Lovetts Bodyshop , she asked to speak to the Manager, and the called was transferred to me (*** ***), Ms*** was upset, I allowed her to rant as she was very unhappy with ***I then tried to talk with her and explain what we were trying to do to resolve the problem, I tried to explain that we had proof the windshield was already cracked when she arrived this morning, but we were still willing to resolve thisMs*** continued her rant unwilling to allow me the opportunity to speakAt that point I told her she needed to "shut up" I could not help her if she was unwilling to let me speakI could have chosen a more appropriate way of asking her to please allow me to speak and for that I most assuredly apologizeAt that point, speaking over her rant I advised her that she needed to file a claim with her insurance company, if her insurance company felt that we were responsible we would deal with them, I then hung up the phone
By examining Exhibits "E" and "F" side by side you can see that the crack was already present at the time Ms*** brought her vehicle in on the morning of July 30th At this point, I can not explain how the crack appeared, I have proven by both our photo and the photo provided by Ms*** that the crack was already presentThe fact that we offered to replace the missing seal three month s after the vehicle had left the shop shows good faithWe did not question as to how the seal might have come out from under the roof molding that firmly hold s it in place, we just ordered the part and replaced itTo be accused of being liars, dishonest and a linty of other claims is very disheartening
As of this date, we have not been contacted by Ms*** 's insurance company requesting reimbursement
Respectfully,
*** ***
I would highly recommend Lovett's!! They had my repairs done in one day! That was including the new radiator and ac condenser!! Vicky is amazing and help us so much! This is what auto shops should be like!
Lovett's body shop changed owners about a year ago I was unaware of this or would have checked them out first. I took my truck there for mechanical and paint and body work. The mechanical work was not completed correctly, they claim if I bring it back they will make it right, and the paint and body work I could have done a better job in my backyard with a spray can. The insurance company talked with them and they were to call me and pick up the truck and correct the problem, thay was 3 weeks ago and haven't heard a word. Stay away from this place, all though i'm sure they will be out of business soon.
Lovett's body shop changed owners about a year ago I was unaware of this or would have checked them out firstI took my truck there for mechanical and paint and body workThe mechanical work was not completed correctly, they claim if I bring it back they will make it right, and the paint and body work I could have done a better job in my backyard with a spray canThe insurance company talked with them and they were to call me and pick up the truck and correct the problem, thay was weeks ago and haven't heard a wordStay away from this place, all though i'm sure they will be out of business soon
To address the above referenced complaint ; I am submitting documentation to support our position and to prove the allegations presented by Ms*** are and slanderous
Exhibit "A" copy of file folder- Vehicle was left for repairs by *** *** on October 31,
Vehicle was completed and delivered to *** *** on November 22,
Exhibit "B" Repair Order Notes -The attached exhibits 1-are time stamped notes which pertain to the repairs and customer communication. Please see note on exhibit B-January 17, Mr*** came in with the vehicle he had a list of issues, none of which was a wind noise or a problem with the windshieldPlease see Exhibit "C" copy of invoice for parts received , for additional repairs on behalf of Mr***
April 22, five months after original repair Ms*** came in with complaints of a wind noise*** handled the complaint as noted in both Ms***'s statement as well as our timed stamped system notes
April 24, 2014- Please see Exhibit "D'' invoice for windshield seal received April call made to customer , no answer, left voice mail advising that the part had arrived and to please call to schedule the installAdditional notifications of parts arrival were not noted in systemCustomer stated in her complaint that no one called her, this is false
July 28, - Ms*** stated in her complaint that she contacted Lovetts on July 26, to have the part installed, July 26, is a Saturday, Lovetts is not open for business on Saturday's or Sunday'sMs*** called on July 28, See Exhibit ''B" Repair Order Notes to fileMs*** did have a scheduled appointment which she failed to keepSee Exhibit "B" Repair Order Notes to file
July 30, - Ms*** arrived without a scheduled appointment ; we were more than happy to accommodate herMs***'s vehicle was taken to our technician to have the seal installedPlease see Exhibit "E'' photo taken prior to installation of windshield sealThe photo was taken to verify installation of seal; *** assumed Ms*** was already aware of the crack in her windshieldPlease refer Exhibit "B" Repair Order Notes for July 30, the continuation of highlighted entries for that day; with regard to the complaint filed by Ms. ***;
Ms*** did indeed call Lovetts Bodyshop and spoke with *** *** tried to explain to Ms***; the windshield was cracked when she arrived to have the seal installed, Ms*** was not receptive to the factsPrior to Ms*** hanging up on ***, *** advised Ms*** to contact her insurance company and file a glass claim as the damage to her windshield was prior to her arrival to Lovetts Bodyshop and not a result of having the seal replacedAs stated in her complaint Ms*** did indeed call her insurance company
As noted in Ms*** 's complaint, she again called the office; she advised Lauren that she would like to e-mail Lovetts a photo of the damage to her windshield(Please see Exhibit "F'' photo sent to Lovetts by Ms***) Ms*** called again, explained she had a representative of *** Auto Glass with her and would like to speak with ***The representative who she called *** spoke with *** explained to ***, in his opinion "the technician who installed the seal must have used a tool to remove the roof molding and cracked the glass, additionally the cost to have the windshield replaced would be more than $800.00" *** then informed him that to remove the roof molding does not require any type of tool, it simply twists off the clips, furthermore , *** questioned the cost of the replacement windshield as the existing windshield was replaced in November of with a factory windshield at almost half the costPlease see Exhibit ''G" insurance supplement, page 3, the arrow shows what the insurance company paid to have the glass replacedAfter speaking with the *** Glass representative, *** again spoke with Ms***, trying to resolve the dispute*** offered to send Chris Tourek with Turning point glass to further inspect the damage to determine the cause, if he felt that Lovetts was in any way responsible for the damage as a result of replacement of the windshield in November that we would cover that costMs*** demanded Turning Point Glass be at her home by 9:00am, *** advised she would do her very best and she would see what she could do
Ms*** again called Lovetts Bodyshop , she asked to speak to the Manager, and the called was transferred to me (*** ***), Ms*** was upset, I allowed her to rant as she was very unhappy with ***I then tried to talk with her and explain what we were trying to do to resolve the problem, I tried to explain that we had proof the windshield was already cracked when she arrived this morning, but we were still willing to resolve thisMs*** continued her rant unwilling to allow me the opportunity to speakAt that point I told her she needed to "shut up" I could not help her if she was unwilling to let me speakI could have chosen a more appropriate way of asking her to please allow me to speak and for that I most assuredly apologizeAt that point, speaking over her rant I advised her that she needed to file a claim with her insurance company, if her insurance company felt that we were responsible we would deal with them, I then hung up the phone
By examining Exhibits "E" and "F" side by side you can see that the crack was already present at the time Ms*** brought her vehicle in on the morning of July 30th At this point, I can not explain how the crack appeared, I have proven by both our photo and the photo provided by Ms*** that the crack was already presentThe fact that we offered to replace the missing seal three month s after the vehicle had left the shop shows good faithWe did not question as to how the seal might have come out from under the roof molding that firmly hold s it in place, we just ordered the part and replaced itTo be accused of being liars, dishonest and a linty of other claims is very disheartening
As of this date, we have not been contacted by Ms*** 's insurance company requesting reimbursement
Respectfully,
*** ***
I would highly recommend Lovett's!! They had my repairs done in one day! That was including the new radiator and ac condenser!! Vicky is amazing and help us so much! This is what auto shops should be like!
Lovett's body shop changed owners about a year ago I was unaware of this or would have checked them out first. I took my truck there for mechanical and paint and body work. The mechanical work was not completed correctly, they claim if I bring it back they will make it right, and the paint and body work I could have done a better job in my backyard with a spray can. The insurance company talked with them and they were to call me and pick up the truck and correct the problem, thay was 3 weeks ago and haven't heard a word. Stay away from this place, all though i'm sure they will be out of business soon.