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Thompson Buick GMC Cadillac

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Reviews Thompson Buick GMC Cadillac

Thompson Buick GMC Cadillac Reviews (13)

I purchased a brand new car from here on January 7th. I traded my car in for it. Signed all the papers, the manager on site signed all the papers as well I signed over my title changed my insurance and was given the car and drove off the lot. The dealership owed me $2,000.00 for my trade in so my husband followed up with our sales guy [redacted]. He stated the deal was complete everything was good that he was waiting on the lender. We then get a call January 14th a week later from a friend who works for GMC financial stating we have to bring the car back and he was giving us a heads up they would be calling. When asking our friend why he simply said there was an income document problem. My husband works for a small company where he gets taxes taken out but gets paid in cash. His boss made pay stubs for him for this purchase because he does not give my husband pay stubs regularly. We were told that they would Safice and everything would be ok. They had someone who didn't even handle our purchase call us to tell us we needed to bring the vehicle back. My husband has w2 that he could submit now that his employers accountant have finished them for the year that just passed but instead the dealership said it was fraud and they could not accept it. Everyone we worked with here was rude and simply pushed us aside once the deal was made but the minute someone messed up they wanted their car back. The dealership finally called my husband January 18th to ask when we were bringing the car back. No one from the dealership ever explained why or tried to help find a different solution they jumped straight to taking it back. This is unacceptable and I will be in contact with a lawyer as well as taking my business elsewhere and never recommending this place and will be going to social media with this.

I paid their service department 239.00 in labor charges to put on a used alternator, however, I found out later the original GM part was still on.I took my Chevy Malibu to your location to have some recalls performed and due to the fact that my car would not crank, after several days I was able to get the service person on the phone who explained that I needed to change the battery. I informed him that I would buy my own battery and go down there to put it on, because 167.00 was way too much money. I was told they would try to charge battery. Later I received a call saying the alternator was bad, so I purchased a used one and took it to the shop to have it put in, which I have done before without any issues. The problem is that after working for about 1 week and a half the car broke down again, and due to the fact that the battery light kept flashing on and off I was told by someone at an auto shop that I needed to have it looked at because normally that meant the belt was not put on correctly. I called there numerous times and was either transferred to a voicemail or was hung up on from someone in the service department. Yesterday I was able to drive it to another mechanic down the street, who said the alternator was bad, so I had to pay to have another alternator put on the car. The reason I am emailing you is because the alternator the mechanic took off the car is not the same alternator I took down there to have it put on. I had a 30 day warranty on the alternator but cannot take it back because it is the original alternator that was on my car. The used one I purchased had been marked with yellow numbers and was rusty on the part that sticks out. I have pictures that I took at the shop, so you can clearly see the GM logo on the alternator and that it also does not have the yellow markings on either side or the rust (I do not know what the part is called but it is the black piece that sticks out); the one I brought used was not that black due to rust, nor was it a GM part( it was an off market part) I do not expect to get all my money back, but I would like a refund of at least 139.00. My car broke down on Capital in the evening (I was terrified). The total amount I paid to your company just for labor was 239.00.Desired SettlementI have called and emailed both the service manager and the customer service manager asking for at least a partial refund of 139 out of the 239, since the requested service was not performed as they told me it has been done. I paid them 239.00Business Response Please be advised that upon receipt of the customer's concern as expressed in her Revdex.com complaint, I contacted her and upon review of all the circumstances it was agreed that we would make the refund requested. The customer came by the dealership Wednesday, January 20, 2016, and picked up the requested cash refund of $139.00. By indication of her exit statement to me, she was completely satisfied with the manner in which her concern were handled. Consumer Response Thanks to Mr. [redacted] integrity and response to my concerns, I am completely satisfied with the manner in which my concern was handled.Final Consumer Response

I purchased a brand new car from here on January 7th. I traded my car in for it. Signed all the papers, the manager on site signed all the papers as well I signed over my title changed my insurance and was given the car and drove off the lot. The dealership owed me $2,000.00 for my trade in so my husband followed up with our sales guy [redacted]. He stated the deal was complete everything was good that he was waiting on the lender. We then get a call January 14th a week later from a friend who works for GMC financial stating we have to bring the car back and he was giving us a heads up they would be calling. When asking our friend why he simply said there was an income document problem. My husband works for a small company where he gets taxes taken out but gets paid in cash. His boss made pay stubs for him for this purchase because he does not give my husband pay stubs regularly. We were told that they would Safice and everything would be ok. They had someone who didn't even handle our purchase call us to tell us we needed to bring the vehicle back. My husband has w2 that he could submit now that his employers accountant have finished them for the year that just passed but instead the dealership said it was fraud and they could not accept it. Everyone we worked with here was rude and simply pushed us aside once the deal was made but the minute someone messed up they wanted their car back. The dealership finally called my husband January 18th to ask when we were bringing the car back. No one from the dealership ever explained why or tried to help find a different solution they jumped straight to taking it back. This is unacceptable and I will be in contact with a lawyer as well as taking my business elsewhere and never recommending this place and will be going to social media with this.","neg-1

Tree fell on car. Took there for repair. Several items not fixed. Increased damage from repair. Dealer being fraudulent.Tree fell on car in Feb. [redacted] sent us to Thompson Buick in Raleigh to their "preferred body shop". Initially went to pick it up and there were still dents and other things that were not repaired such as the back driver door wouldn't close properly. Left it there for repairs. When they fixed the roof, they used dirty hands and the roof liner and visors were heavily soiled. Also, the seat belt didn't work. Took weeks to get new liner in. Finally got it in and repaired the latest items and still having problems. The part that goes between the windshield and front passenger door will not stay on and the passenger seat belt casing is not back on properly. The piece at the windshield contains the airbag and now it is not on properly.I called [redacted] to get in touch with their consumer advocates and I was told by my agent that Thompson Buick is telling them that all the repairs from the tree falling are complete and correct and that what they are doing now is all warranty work. These are NOT warranty problems. I have not had any warranty related issues at all with my car and I believe that they are using my car to be fraudulent against GM. I believe that all of their poor repairs have compromised the safety as well as the value of my car. I also believe that there is a crime of fraud being committed and that they are using my misfortune as a way to make a profit. My contact people are [redacted] in the body shop, [redacted] is the general manager that I have had the most contact with and [redacted] is the lady in service I have worked with. I have receipts from the initial repair but have been given no type of paperwork of any kind since the initial visit. [redacted] initially paid $5600.00 for my repairs.Desired SettlementI feel that since they have caused so much extensive damage to my car and had to do multiple repairs to it that they should have to allow me payoff on my car and trade me one like it at cost.Business Response /[redacted]/Please be advised that the vehicle of record was damaged as a result of a tree falling on it. The vehicle was repaired by our body shop under the owners insurance. After the vehicle was delivered back to the owner, she called and asked if I would review some concerns with her. I agreed and did the review. The following items were reviewed and documented; #1. Dent at right roof rail. #2. Rough edge on roof rail, poor fit. #3. Dull spot on right quarter panel. #4. Sealant/weatherstrip coming out at top of glass on rear hatch. #5. Rear hatch gap on left side larger than on right side. #6. Left rear door harder to open than other doors. The dealership provided the owner with a new vehicle to drive while we addressed the concerns, waived her $100.00 deductable and topped off her fuel tank in consideration of any inconvience we may have caused. After the owner\'s concerns were reviewed and addressed she pointed out some new items. #1. A spot in the paint on the left rear roof area. #2. A wrinkle in the headliner at the left "A" pillar. We ordered the required parts and upon arrival we again provided substitute transportation while addressing the concerns. The owner pointed out some more new concerns. #1. She was not pleased that there were two lines where the roof was redone. #2. Odor because we had put dead fish in her vehicle. #3. The right "A" pillar trim was loose. #4. Gap at trim at right front seat belt retractor. Each concern was addressed. The paint work was redone. The odor was from the new material in the headliner and the adhesive required to retain the wire harness above it. A thin plastic retained clip was broken allowing the "A" pillar trim to come loose. The clip was replaced. The gap was closed by adjusting the fit of the trim piece. Our attempt to redeliver the vehicle was difficult as the owner was on her phone the entire time, she was critical of the vehicle even before she looked at it and kept telling me how bad we were and what I was going to do. Additionally she kept saying that I wouldn\'t look at the vehicle with her even though I made three attempts to do so and finally did. In conclusion we repaired her tree damage and reworked her every concern. All accident related repairs were made and billed through her insurance provider and as previously mentioned we waived her deductable. All other complaints were issues with the vehicle as expressed by the owner. #1. Belt moulding will not stay in place, non-accident related, repaired under warranty. #2. Roof rails have rough edges and fit poorly, non-accident related, replace under warranty. #3. Headliner wrinkled at left "a" pillar, non-accident related, replaced under warranty. #4. Broken right "A" pillar trim clip, non-accident related, replaced under warranty. The owner stated that we damaged her vehicle so that we could get the manufacturer to pay for them. We have taken every action available to achieve this owner\'s satisfaction. Her accusations are unfounded and she has made a decission to attack me personally. Her statements are a matter of record and clearly defamation of character. This owner has been asked not to return to the dealership. We have spoken to her insurance provider and have requested that they review the vehicle and should they have any concern(s) that they provide the vehicle to us and we will gladly address any issue they have. We have and will continue to do quality work. All work is filed for through the proper channel. At this time we have nothing to offer this owner and do not wish to have any future dealings with her.

A "certified" used car I purchased turned out to have one tire that was defective and the front end was out of alignment. I purchased the vehicle on May 9th. Was told it had been inspected and that the tires were in "like new" condition. I took it back on Aug 29 and was told the front end was out of alignment and the right front tire was so worn the wires were showing. I had only put around 2500 miles on the car and the technician said the car had to have been out of alignment for a long time to do that to the tire. I had no choice but to purchase a tire and pay for an alignment to make the car safe to drive. I feel that they were dishonest when the car was sold to me and that the inspection was not in fact as thorough as they lead me to believe. I feel they should reimburse me for the tire and alignment and I want an apology for being sold an unsafe car. I could have been in a serious accident. I have emailed my salesman and he claimed to have forwarded the email to the General Manager but I have not received any further response.Desired SettlementI want to be refunded the full amount that I had to pay for the new tire and the alignment on this vehicle. And I want an apology for selling me a very UNSAFE vehicle. Business Response /[redacted]/Contact Name and Title: [redacted], Fixed OperatContact Phone: XXX-XXX-XXXXContact Email: [redacted]@thompsoncars.comWe contacted the customer on September 14, 2015, at 2:45 PM. Per the customer's request we apologized for the existing condition and any inconvenience incurred.Additionally the dealership is in agreement to refund the customer the full amount, $199.96, for the expense she incurred. The refund should be completed and received by September 18, 2015. The customer was receptive to both the apology and refund.

As a consumer I have paid a dear price
Build Trust
• After Thompson Buick GMC Cadillac of Raleigh pocketed $2,300 from me then causing additional damage that may eventually cost me thousands, its similar to a cow that gives a lot of milk then kicks the bucket over when its full, I don't trust that cow, they have not built my trust as a customer with them.
Advertise Honestly
• There are many means and methods of advertising Thompson Buick GMC Cadillac of Raleigh advertised GMC certified technician/mechanics from a service standpoint yet their Mechanic/s did not know the difference between opening a Hummer H2 & a Hummer H3 hood, ripping off my hood Louvre then denying the damage. That is not honest advertising.
Tell the Truth
• The truth is always the truth no matter who tells it... not stating the truth is the same as stating a lie. The manager at Thompson Buick GMC Cadillac of Raleigh e

I have sent messages for Thompson Cadillac sales people with questions about a Specific used car on the lot every day for 5 days now. I left Specific instructions about what I wanted and How to Contact me. First they did call - but called a place that I have not worked at in over 3 years. And Not the number or email that I left for them.
Now I see that the vehicle is not listed for sale anymore. I assume that means I got [redacted] out of the car. I bought my current car from them and they screwed up several big things on it.At some point they ended up making the salesman Pay for me having to get a second key made for it... That should have been the DEALER's responsibility. I will Not ever set foot again in that place. Very irresponsible people there!

Tpms on 2004 Cadillac Deville was ok before getting oil & filter Change. Tpms Was not working after service.On or about 12-20-03, I had an appointment to get oil and filter change on a 2004 Cadillac Deville.This was at the quick Lube area of Thompson Buick, Cadillac & GMC. Ashley, the supervisor asked if I wanted the tires rotated and I told him no.After the service was done, I checked my information on the dash and found that the TirePressure Monitoring System was not showing any pressure for any tire.I asked [redacted] what is going on and he replied that the the system would reset in about two weeks. I was in a hurry to go out of town and left.The TPMS System was working when I left my house to drive the 7 miles to Thompson Dealer.I called the operations serviceManager on X-XX-XXXX and explained the problem to him and he told me to bring the car in and see [redacted] drove the car in 2:20for my 2:30PM appointment. [redacted] said he was aware of what the manager told him about my car. He had the car checked and confirmed that all four TPMS were bad.I had the System checked at another dealerin Cary, NC. This was Hendricks Cadillac and they told me what was wrong.Two of the TPMS had bad batteries and two were bad and the cost of repair would be over $600.00. How can all of this happen while the car is only going 7 miles.I had stopped getting work done on my car at Thompson, because I did not trust them.They wanted to charge me over 300.00 to correct the problem on two of them.I refused and said is this all that is going to be done and [redacted] said yes and I left.I will also send a copy to Consumer Protection of the Attorney General Office.I think they caused my TPMS to be bad and they should be responsible for correcting this problem.They won't get my business any more. Desired SettlementSince I do not trust them with correcting the problem or creating some other problem, I would like a refund or Pay to have it done at another dealer.Business Response /[redacted]/Case # XXXXXXXX, Re: [redacted]Mr. [redacted] stated that on November 27, 2013, his Tire Pressure Monitor System ( TPMS ) was working. He did not indicate that he had checked the system prior to his seven mile trip to get his oil & filter changed, only that it was working. He drove to the dealership and requested the oil & filter change. He was asked if he wanted his tires rotated and he responded no. Based on his "no" response we did not do any work related to his tires or wheels. Mr. [redacted] indicated that after we changed his oil and filter his TPMS no longer worked. The TPMS sensors are located inside the mounted tire and wheel assembly. To access the sensor you would have to remove & break down the tire and wheel assembly. We did not perform any work to Mr. [redacted]' tires and wheels and they are in no way connected to the engine oiling system.Based on Mr. [redacted]' statement, he indicatedthat he had his TPMS checked at another dealership and they indicated that two sensors were bad and two sensors had bad batteries. The sensors have an internal power supply, not a replacable battery, and are not serviceable. Their diagnostic would infact indicate that all four sensors were bad for more than one reason. They offered him a repair for $600.00. The TPMS must have four good sensors to reprogram the system. We offered to review Mr. [redacted]' vehicle and upon his re-visit of January 15, 2014, we assessed the condition and offered Mr. [redacted] a repair price for parts and labor of approximately $304.00 which would be about half of that from the other dealership. Mr. [redacted] declined our offer of repair.We did not cause the TPMS sensors on Mr. [redacted]' ten year old Cadillac to fail . The failure is more likely a result of age and 139,644 miles. The failure occured approximately six years and eighty-nine thousand beyond the manufactures warranty. We changed his oil and filter and based on the work we performed we decline Mr. [redacted]' resolution request as unfounded and totally unreasonable. Please do not hesitate to contact me should you require any additional information about the work we performed and/or the TPMS on his 2004 Cadillac.Respectfully submitted,Thompson Buick-GMC-Cadillac

Damage to vehicle during repair.Took 2004 Grand Prix to Thompson Cadillac on Wake Forest Road in Raleigh, NC, for recall repair. When I got it back, the dash was broken over the speedometer. Also, the panel on the right side behind the tire was dented so badly the door hung when it was opened. Talked with them about the problem, they said they would not assume any responsibility. Neither was damaged when I took it in.Desired Settlementrepair the damage done while in their careBusiness Response /[redacted]/Please be advised that we are in receipt of the customer concern. His dash is cracked in numerous places and he has indicated we damaged it. The customer keeps bringing his car back, asking for the same repair diagnostic and always declines the work. We received the car on 6/10/15, did a recall in the engine compartment (Recall # XXXXX). Now the vehicle dash is cracked and the right fender is dented as a result of doing the recall. We will be pleased to replace the dash, customer pays 50%, We would pay 50%,of the total cost of $1,372.86. Our offer to assist in not an indication that we cracked it but our willingness to offer assistance. We offer no assistance for the fender. Please advise. Thank you. Consumer Response /[redacted]/Don't know what a diagnostic repair has to do with a smashed dash and a dented fender. I, did, sometime ago have them do a diagnostic on the car and paid over one hundred dollars for it. And had them repair one item, the sending unit. This time I simply asked what it would cost to repair my variable effort steering. I lost my paperwork and asked them to check their records. They told me it would be $833.00 and, yes, I declined.As to the dash, there are at least two parts to it. The bigger part had a couple of cracks. The one damaged wasn't cracked, it was smashed. One service advisor even picked up some of the plastic from off the floor. That part of the dash was fine when I dropped it off.Then when I got home I opened my right front door and it hung up. I looked, and there was a small dent on the fender that was pushed back enough to hang up the door. It would not close properly. It was fine when I dropped it off.As to the dash, I can live with a couple of cracks but not a smashed dash and I mean smashed. The smashed part was fine when I dropped it off.One more note, when I went to pick up the car, they said it is done and a man had gone to bring it around. I waited 15 minutes. The man who brought it seemed to be visibly shaken about something as he got out of the car, saying, over and over again how hot the car was.The price they quoted on their reply was to replace the entire dash. The other part has only three small cracks which have been there since I bought the car from them. I did not ask for that to be replaced, only the smashed part. The quote they gave to me to repair the smashed part was $156.00 total;Final Business Response /[redacted]/Upon further review we have decided to repair the customers dash at our expense and will pull the fender back into position. The part required is ordered and should arrive by approximately June 24th. We will advise the customer upon it's arrival and schedule the repairs.Final Consumer Response /[redacted]/(The consumer indicated he/she ACCEPTED the response from the business.)

I have taken my SUV to the same dealership to be repaired for the same problem four times. I still have the same problem.I have a 2002 gmc envoy. I has a light on the dish board that state" reduce engine power". I took my vehicle to Thompson Cadillac around Mar 11,2014 they replace the ecm for @ $950. I got the car back that Friday 3/14/2014. Monday I had the same problem. I toke it back 3/18/2014, got back that Friday same thing the following Tuesday. Took it back and the same thing happen again the following week. They pick my car up on the 4/16/2014 and ran test again and now they want to charge me for working before they start working on my car. they had for over a week. I had to call them to see what was happening with my ride they never call me yet. Desired Settlementjust want my truck fixedBusiness Response /[redacted]/Please be advised that the customer presented his vehicle, a 2002 GMC Envoy with 226,090 miles for an intermittent electrical/electronic condition effecting the performance of the vehicle by reducing engine power and the ability to accelerate. The customer tried to repair the vehicle and after several attempts presented it to us for diagnostic and repair. Upon diagnostic review it was determined that the vehicle Control Module was not communicating and this was the first step in addressing the condition. The Control Module, part # XXXXXXXX was replaced on our Repair Order # XXXXXX at 226,090 miles. The replacement of the Controll Module was not a full and final fix. The vehicle was returned with numerour failure codes stored in the computer to include the following; P1221, P1271, P1635, P1680, P1681, U1000 and C0550. A recheck was performed on Repair Order # XXXXXX and a new ignition switch was replaced at no charge to the customer. The switch was the next step in the SI Trouble Tree of repair. On Repair Order # XXXXXX the vehicle was rechecked again for the reduced engine power. Again, at no charge to the customer, we replaced a leaking oil pressure sensor. During all the repair efforts we continued to check wiring and and connectors in an effort to isolate the intermittent condition. The customer returned a last time, Re: Repair Order # XXXXXX. After this review it was determined that there was an electrical condition affecting the 5 volt reference circuit. All previous parts were replaced with cause. The Control Module for an internal fault code, the ignition switch for possible internal wear and/or wiring failure and the oil sending sensor for leaking into the electrical connector. The dealership has invested 100% parts and labor beyond the customer's origional repair. The customer was advised that we would have to trace out the 5 volt reference circuit in an effort to isolate either wiring and/or component failure but that expense, which is probably not cost effective based on the true value of the vehicle, would be the responsibility of the owner. The customer would not authorize any additional work and picked up his vehicle. Consumer Response /[redacted]/I took my car to a certified dealership to have one single task done. Not to autozone to throw parts at my vechicle. I expected quality diagnose from them. Definitely not replacing parts that were good. The company ask me to drop the complaint if they waive a $90 towing fee, after they kept my vechicle for two weeks without a single phone call. That is why we agree not to do business. Final Business Response /[redacted]/As previously stated we are addressing an intermitent electrical/electronic condition on a 2002 vehicle at 226,090 miles, following repair attempts performed elseware which were obviously unsuccessful. Our efforts have to start at some point and a failed Power Control Module (PCM), a necessary component, was the first repair effort on our part. The condition was intermitent and appeared to perform properly after the PCM was installed. We returned the vehicle to the owner. The vehicle came back and we reviewed the previous repair. We installed an ignition switch on the vehicle at no charge. The vehicle came back and we again reviewed the previous repairs. We found and replaced a leaking Oil Pressure Sensor that was leaking into an electrical connector. This condition could effect the vehicle operation. This repair was also done at no charge to the customer. The vehicle came back and the customer was informed that we would need to perform additional diagnostic on the vehicle wiring (both communication and reference circuits).The customer did not have any interest in authorizing any additional repair effort, paid a $90.00 tow charge and picked up his vehicle.The customer asked about a $90.00 tow charge and we offered to delete the charge if he would contact the Revdex.com and withdraw his case. Surely he understands that a 12 year old vehicle with 226,000 plus miles may require a step by step effort to repair. We made the best repair effort we could and continued to help the customer but we can't continue to work for free. We made an explaination to the customer about the next steps (the wiring diagnostic and possible repair), asked for authorization and he declined. We have nothing else to offer without the customer participation.

I have sent messages for Thompson Cadillac sales people with questions about a Specific used car on the lot every day for 5 days now. I left Specific instructions about what I wanted and How to Contact me. First they did call - but called a place that I have not worked at in over 3 years. And Not the number or email that I left for them.
Now I see that the vehicle is not listed for sale anymore. I assume that means I got [redacted] out of the car. I bought my current car from them and they screwed up several big things on it.At some point they ended up making the salesman Pay for me having to get a second key made for it... That should have been the DEALER's responsibility. I will Not ever set foot again in that place. Very irresponsible people there!","neg-3

I paid for a service/repair that I did not receive. I brought my car to [redacted] Cadillac to diagnose and repair an air noise coming from my sun roof. I paid $130 or $135. The service guy called me to pick it up on or around 10/23. They told me the repair man made all kind of adjustments and the noise would be gone. After driving the car on the expressway the noise was just as loud as before with no difference at all. I researched the issue on the internet and discovered that this is a common problem with the CTS. The article explained a way to fix it but I decided to use weather stripping and it completely fixed the problem. I returned to the dealership with the article;I explained these exact issues on the repair order and they got it wrong and did not fix the issues. I try not to use dealerships because of the high repair cost but I wanted someone who knew the car and its flaws. [redacted] Cadillac got it wrong. The service representative admitted they got it wrong and asked to keep the article. He offered to repair it and apply the funds I already paid. I did not see a need to pay them for a repair that I completed. At this point not harm/no foul, just return my money and I will return with future business in the future. I asked for my money back since they got the diagnosis wrong and the adjustment they said they made did not fix the issue. He told me there was no need to stick around the dealership and he would talk to his manager about the refund and he would call me back. He never called me back so I contacted the service manager and he said he would look into it and call me back but he never called me back.I can't put into words how disappointed I was to be treated this way over $135 dollars. I wanted this dealership to handle my maintenance and repairs in the future to have my records centrally located and to keep my first Cadillac in top shape. I am also retiring in 4 years and planned to buy me and my wife gently used or new Cadillacs. All this business gone over them not doing the right thing over $135. These are tree shade mechanic tactics. I will use another dealership next time and possibly go back to Japanese luxury because I hear Lexus service departments are 1st class. I am sooo disappointed. Anybody can get it wrong but do the right thing to make it right!Desired SettlementI want a refund of the service I did not get.Business Response /[redacted]/Contact Name and Title: [redacted], Fixed OperatContact Phone: XXXXXXXXXXContact Email: [redacted]@thompsoncars.comCustomer requested sunroof wind noise repair at a total cost of $132.40. Customer paid for repair but the wind noise problem still existed. As of 11/11/2015 the dealership contacted the customer and agreed to refund the total amount of $132.40 by issuing a credit to the customer's credit card. the customer was in agreement and the credit has been issued. The credit slip has been mailed to the customer for his record. The customer has also been invited back to the dealership for any future services he may need. Please do not hesitate to contact us if any additional information is required to close this case.

As a consumer I have paid a dear price
Build Trust
• After Thompson Buick GMC Cadillac of Raleigh pocketed $2,300 from me then causing additional damage that may eventually cost me thousands, its similar to a cow that gives a lot of milk then kicks the bucket over when its full, I don't trust that cow, they have not built my trust as a customer with them.
Advertise Honestly
• There are many means and methods of advertising Thompson Buick GMC Cadillac of Raleigh advertised GMC certified technician/mechanics from a service standpoint yet their Mechanic/s did not know the difference between opening a Hummer H2 & a Hummer H3 hood, ripping off my hood Louvre then denying the damage. That is not honest advertising.
Tell the Truth
• The truth is always the truth no matter who tells it... not stating the truth is the same as stating a lie. The manager at Thompson Buick GMC Cadillac of Raleigh e","neg-2

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Description: Car Dealerships, Auto Repair Services, Car Diagnosis Shops, Used Car Dealerships

Address: 2600 Wake Forest Rd, Raleigh, North Carolina, United States, 27609-7838

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