Thompson Building Associates, Inc.

Review: Purchase Information:

Problem Area: Poor service/shoddy work

Purchase Date: 12/21/2013

Total Price: $0.00

Disputed Amount: $5000.00

Amount Paid So Far: $1500.00

Description:

The consumer wants to file a complaint against Thompson Building Services. The consumer states that she had a fire on Dec 21, 2013. The consumer states her insurance company ([redacted]) paid Thompson to come in and take care of: $17,780.50 repair to bath - $6323.66 for Hot water tank - $10,560.92 for cleaning and storage. The consumer states she paid the company a deductble of $1500. The consumer states this company is now sending them a bill for $ 2180.63. The consumer states this

company has broke, got rid of, and trashed their belonging in the house.Desired Settlement: Satisfactory Solution:

The consumer would like $5000.00 to replace the items.

Business

Response:

This letter

is in response to complaint # [redacted] filed against Thompson Building

Associates regarding work performed by us for [redacted], the insured

homeowner at [redacted]

Though this

complaint was filed by a third party, specifically Mr. [redacted]’s girlfriend who

was uninsured at the time of the fire, Thompson Building Associates would like

to address the events and conditions surrounding this job.

Thompson

Building Associates was hired to address the post-fire renovation of the

structure at [redacted]. There

were also contents in the home that were removed and cleaned and returned to

the insured, Mr. [redacted].

Thompson

Building Associates, maintaining typical industry standards, provided estimates

via Xactimate estimating software to [redacted], and the insured was

compensated by the insurance company. Thompson Building Associates then

completed the renovation work on the structure in good faith, and also

professionally cleaned all contents that were considered salvageable. Even when

we were made aware that some of the contents we removed were not actually

property of the insured, but items belonging to his girlfriend, we kept and cleaned

them in good faith.

Mr. [redacted]

then signed off on the completion of the renovation work on 03/21/14 and the

contents were returned on 04/17/14. Upon returning to the residence Thompson

Building Associates were instructed to leave 180 cartons of contents and

multiple pieces of furniture in the yard and not the garage or house, as

insured’s girlfriend was attempting to sell cleaned items in a yard sale that

weekend. She had even stated that she had run an ad advertising the contents as

“professionally cleaned”. Homeowner was

cordial and happy with return of items, but his girlfriend was difficult to

deal with the entire time.

On 04/18/14

Mr. [redacted] called Thompson Building Associates to report a few small items

broken upon opening the boxes returned the previous week. He was assured we

would return and examine the items in question, and during that phone call he

was interrupted several times by the girlfriend in the background who hurled accusations

and derogatory comments the entire call.

A meeting

was set for 05/05/14 for representatives of [redacted] and Thompson Building

Associates to meet and discuss any issues. At that meeting the insured was

mostly quiet as his girlfriend ran through a laundry list of things that she

personally was not pleased with, including some structural issues and some

contents issues. She made claims that Thompson Building Associates had not

properly cared for her belongings, even though the [redacted] representatives

made it clear that none of her belongings were covered under the insurance

policy for this event. She argued about the condition of some of the contents

and questioned the absence of others, even some that were never cataloged by

Thompson Building Associates to be cleaned.

Mr. [redacted],

the insured, led me into a bedroom to show me the handful of items that he had

found while unpacking that had been damaged, but they were all small, low cost

items and none were of great value. We

explained that some items were returned even in a broken state as they might

have some sentimental value, and he understood. He was cordial in discussing

the damaged items, but when we returned to the group his girlfriend once again

began to accuse us of mishandling her contents and losing her belongings. She

was once again reminded that she had not contracted with Thompson Building

Associates and was not the insured, so her belongings would have had to have

been covered under rental insurance which she had not secured for herself.

Thompson

Building Associates maintained a professional decorum at all times, and endured

berating and verbal abuse from the insured’s girlfriend the entire meeting. [redacted] had no issues with the quality of the work that Thompson Building

Associates did on the structure, and joined in questioning the logic of leaving

hundreds of boxes and multiple pieces of furniture in the yard overnight

without security.

All payments

to Thompson from the insurance company went directly to the mortgage company

and then to Thompson: only the deductible was remitted directly from the

insured. There is still $2160.63 unpaid by insured as of 05/27/14.

Please see

attached the Certificate of Completion signed by the insured. We have also

provided the pictures of the broken items returned, as well as a small

battery-powered clock that insured claims does not work, although we do not

know if it was functional at the time we removed it. Also shown pictured is the

remaining furniture left outside for 2 weeks and covered with a tarp.

Thompson

Building Associates has identified the value of the broken items at about $100,

and we are willing to deduct that amount from the $2160.63 still owed as a show

of good faith. Though there is some question as to whether these items are

those of the insured or his girlfriend, we are amenable to making this offer to

placate the offended party.

Thompson

Building Associates maintains that we did a quality job and provided services

as per industry standards for this client.

05/27/14

Consumer

Response:

I am rejecting this response because:i believe that the cost to replace the lost ,stolen ,missing items exceeds the amount that tompson's says that the balance is . also tompson's told me at the start the only thing that I would be responsible for is my deductable which has been met.Regards,[redacted]

Business

Response:

Thompson building associates stands with our offer. We would like to go to arbitration please.

Thank you

Vice President of Operations

Thompson Building Associates

Cell: ###-###-####

Phone: ###-###-#### Fax: ###-###-####

I am a tenant renting a house that suffered some major damage that was supposed to be fixed within a week after permits were issued. Two workers arrived Saturday, Sept 20th without prior notice and completed concrete block repairs to foundation. Here it is October 4th and still no one has contacted me about finishing the job. My garage and all the contents have been inaccessible for nearly two months now. I wouldn't recommend this company to fix a dog house.