Thompson Building

Sent: Wednesday, November 25, 2015 11:36 AM To: drteam <[email protected]> Subject: complaint # [redacted]   dr team,    [redacted] is not our customer.In July we sold a [redacted].Mr [redacted] bought an extended warranty that covers many mechanical items.We...

have fixed several things that are not covered by the warranty.I am sorry he isn't happy with his car.These [redacted] cars are very popular,but they are expensive to operate and repair.He can cancel his warranty and get back some money.Other than that there is nothing we can do for him. Pete  T[redacted] Beck&Masten Buick GMC

Review: Crack appearing on day of pouring cement for new drive way. Water not going down drive way to gutter. Instead sitting and going into garage. called [redacted] with concerns and he said there will be some cracks do to our house settling. He then said he would have a man come and drill holes to let the water drain into flower beds, that didn't work. called him again in April to tell him the cracks were bigger and more of them. Cracks also appeared on side walk he did. He told my husband that concrete cracks. He was going to send someone to drill more holes to help the water drain. And we haven't heard from him since.Desired Settlement: To have [redacted] come and repair or re-do drive way so that there are no cracks and drive way will drain correctly. also fix cracks in walk way.

Business

Response:

Response:I talked to [redacted] and his wife on 10/17/2015. We agreed to see what can be done to make everyone happy. [redacted]