Thompson Satellite LLC

Mr [redacted] , I apologize for the inconvenience with your modem, I did try to call you and left a voicemail We will be more than happy reimburse you for the adapter of $ If there is anything else we can do to correct this situation please call my office at [redacted] ***, and ask for Justin If I can't get to the phone, I will get back to asapJustin

Mr [redacted] , I am very sorry your internet was not satisfactory We have called Dish Network and had them send another modem to your residence Unfortunately we are not able to install the internet modems, as they are contracted with Century Link I'm not sure why Dish Network told you this This is why our technician only installed your satellite television, and another technician came to install your internet services.If you have any further issues please ask for me when you call our office, if I can't get to the phone I will call you back as soon as I am ableJustin

Ms [redacted] , We're sorry to see that you are having these issues Unfortunately as a third party contractor with Dish Network we do not have the ability to waive the month agreement with them We do apologize about the miscommunication, but there is nothing that we are able to do We have worked it out so up to $dollars of this is going to waived Arnold W [redacted] has also been severely reprimanded for not being clear about the month agreement We did offer to move your equipment for free to your new location as well, that way no one would incur any charges at all With Free installation, Free Equipment, a $discount, and a year price lock expecting no commitment is unrealistic Thank you for your time, Management

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: ***
I am rejecting this response because: I do not plan to pay the early termination fee therefore how would I get a receipt for them to pay me 1/AND WHERE IS THE COPY OF THE CONTRACT?
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Complaint: ***
I am rejecting this response because:I still have not received a return phone call and had to arrange for service with Dish myselfAlso had to purchase a $adaptor that should have been delivered with the original order
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

I'm sorry for the confusion on this, but after looking further into this. No where on any of the order, or paperwork does it state that there is a day free trial. We do not have the power to grant that as it is not hughesnet's policy to have a day trial period of their system. I did check to see if it got noted anywhere on any of the orders/notes when the order was placed, and it was not

Complaint: ***
I am rejecting this response because:
Regards,
*** ***[To
assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]I have not been contacted by the agency regarding my complaint. I would like to know what efforts are being applied in resolving the issue of a cancellation fee. Thompson Satellite should identify the agent who took our initial order. He explained to me over the phone during our order for service there would be no penalty for early cancellation if I chose to cancel within days of installation. They are aware of the agent who completed our order for service. When I called to cancel service the company directed me to a Hughes net customer service toll free number and washed their hands of the issue. I am still out the cancellation fee and have returned the equipment

It is Thompson Satellite's Policy that we will not cancel your current TV provider for you We do not have the authority to do this We tried to explain that to Mr*** I understand that this contractor was representing our company, but we were not notified that this contractor
had told *** the the customer had died until April of We installed this customer in Oct of This representative told Mr*** what he told ***, which was obliviously a lie, and he chose to continue with the process and not notify us of the issue until months later If we would have have been told what the contractor did right away, we could have managed the situation.If you would like you can reactivate your *** account, and we will waive any fees for cancelling the satellite installation we provided you with I'm not familiar with *** policies, but at that point the should be voided Again I don't know their policies as we do not deal with or cancel their accounts for our customers

Complaint: ***
I am rejecting this response because: Although it may be convenient for you to deny any wrong doing, I clearly asked and was told by your customer representative who took our order there would be a day trial and there would be no penalty for early termination I continue to stand by my agreement and your company should also stand by the agreement terms of a day trial without penalty of $
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

Unfortunately we do not have the power to waive those fees with Dish Network, We can however cover of it Please send us the bill showing the payout, and will cover $of it

We do apologize for the miscommunication, but we are on the property tomorrow We will be working on getting this property up and completed ASAP

Mr. [redacted], I apologize for the inconvenience with your modem, I did try to call you and left a voicemail.  We will be more than happy reimburse you for the adapter of $25.  If there is anything else we can do to correct this situation please call my office at [redacted], and ask for Justin.  If I can't get to the phone, I will get back to asap. Justin

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mr. [redacted], I am very sorry your internet was not satisfactory.  We have called Dish Network and had them send another modem to your residence.  Unfortunately we are not able to install the internet modems, as they are contracted with Century Link.  I'm not sure why Dish Network...

told you this.  This is why our technician only installed your satellite television, and another technician came to install your internet services.If you have any further issues please ask for me when you call our office, if I can't get to the phone I will call you back as soon as I am able. Justin

I'm sorry in the process of moving to North Carolina I received hundreds of emails and must have overlooked the response. I called today because I have received another bill from DISH with a $400 early termination fee. I HAVE NOT RECEIVED A COPY OF THE CONTRACT THAT allegedly  WAS SIGNED BY ME (I did not sign any 2 year contract)  I have asked for a copy of this contract once from Thompson satellite and twice from DISH. I have not received it.I do not want anything to do with DISH therefore I do not want to move my services with me to NC.  I do not want to pay the $400 early termination fee and feel that if I accept the $200 from Thompson's then I am admitting that I did sign a contract and owe the $400. So if I don't accept the offer of moving my DISH services and don't accept the $200 then I have no other options? Neither Thompson's nor DISH are required to send me a copy of a contract? They can't send it because I didn't sign it. Please help me resolve this issue. Thompson'srepresentative Mr [redacted] told me that Arnold West had been terminated (not disciplined) for his actions so then why are they claiming it was a miscommunication?  Please request that they sent me a copy of the contract![redacted]

We have reached out to Mrs. [redacted], and are currently working on a solution to her contract.  We're not sure where the information of a 30 day trial came from, but we were not aware any trial period.

Ms. [redacted], We're sorry to see that you are having these issues.  Unfortunately as a third party contractor with Dish Network we do not have the ability to waive the 24 month agreement with them.  We do apologize about the miscommunication, but there is nothing that we are able to...

do.  We have worked it out so up to $200 dollars of this is going to waived.  Arnold W[redacted] has also been severely reprimanded for not being clear about the 24 month agreement.  We did offer to move your equipment for free to your new location as well, that way no one would incur any charges at all.  With Free installation, Free Equipment, a $20 discount, and a 2 year price lock expecting no commitment is unrealistic.   Thank you for your time, Management