Thompson Supply Company

Initial Business Response / [redacted] (1000, 5, 2015/09/30) */ I spoke to the home owner on Tuesday, I will be meeting with him sometime next week, Hopefully we will be able to come to some type of resolution Thank-you Phil [redacted] Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/07/03) */ Contact Name and Title: [redacted] Pres Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com To whom it may concern This is the first time we have heard of any issues the Mr [redacted] has with his GarageUnfortunately his Garage was built in 2010, We along with every other builder offers a one year Guarantee on our Garages, It clearly states on his contact (ONE YEAR GUARANTEE) There are a number of things that could be causing issues with his Garage, most likely weather conditions, Settling and so onWe would be more than [redacted] to fix Mr [redacted] Garage if he would like but there would be a fee associated with any repairs that would be done, due to the fact that it was built four years ago and is now long past it Warranty Thank-You [redacted] Steele & loeber XXX-XXX-XXXX

Mr [redacted] instructed our concrete man on were to pour the concrete, As a matter of fact he asked our concrete man if he knew of a tree man he could recommend to remove trees that were in the way of were Mr [redacted] wanted the concrete, Our concrete man gave Mr [redacted] the tree mans number Mr [redacted] hired the tree man and told our concrete man to proceed with pouring the concrete exactly where he wanted it pouredThis concrete was poured in early July We didn't hear from Mr [redacted] for months after we poured the concreteThe only reason Mr [redacted] contacted us was because his neighbor complained that it was on her property, it was only after the neighbor had a new survey made that it was confirmed that it was on her property, That is when one of Reps along with the concrete man and Mr [redacted] and the county building inspector meet on the job site and it was agreed between all that 2' of the concrete needed to be removedWitch we did, Mr [redacted] Asked for a credit for the concrete that had to be removed, The cost for the concrete x area witch cost $319.00, Mr [redacted] hired an attorney who I have spoken with asking for $offI offered $Yesterday 2/5/Just to try and Make Mr [redacted] happy, Mr [redacted] paid my concrete man money to pour extra concrete on his property that the building inspector made him take part of that out The county inspector passed the construction and the pouring of the concrete If Mr [redacted] wouldn't have told the concrete guys where to put the concrete none of this would have happened, I feel $is More than fair considering that Mr [redacted] brought this upon himself by instructing the concrete guys on where to position the concrete [redacted]

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] When I met with [redacted] I told him I would have my Door installer contact to make arrangements to come over and put a larger rubber on the bottom of his small garage door and caulk around the bottom of the door stops, what [redacted] and I spoke about the concrete and I told him that this is very common when the forms are pulled off the concrete that some of the concrete from the sides of the floor stick to the forms and that is what causes this, It happens on 100% of all floors, He was fine at the time of this explanation, We our still planning on replacing the rubber on the bottom of his door, Please keep in mind that is our busy time of the season but again it will be taken care and we will call ahead to schedule, Also I never Received any E-mail from [redacted] on that Thursday

When we realized we needed to replace our existing detached garage, we contacted three garage buildersAll of the estimates were similar in cost, but what stood out for us was the details that Vic from Steele and Loeber went into about the building process and what to expect When we were finally ready to go, we had an unusual cold spell in November, but they worked around it bringing the concrete as the weather warmed up, then building it before winter finally sets in The quality of the finished garage is greatI absolutely recommend these guys

Initial Business Response / [redacted] (1000, 13, 2014/06/30) */ Contact Name and Title: [redacted] President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com I'm not sure when Mr [redacted] contacted the Revdex.com, But I assure you that Mr [redacted] and myself have spoked several times regarding his issues,As a matter of fact Mr ***, Myself & my concrete man met at Mr ***'s home about days ago to try and resolve his concerns, My concrete man was at his home today 6/30/to take care of themMr [redacted] texed me today and asked me to change the rubber on the bottom of his door witch I said I willAs the far as the crack in the concrete goesAll concrete cracks, there is not a concrete company that in my years in the construction field will guarantee there concrete from cracking, It is on our contract along with every Garage builder in the area Please keep in mind that on a garage unlike a home there is a x wide Garage door and in Mr ***s case there is a extra x wide Garage door on the rear of his Garage that has a peice of rubber on the bottom and a rubber seal around the door, so when there is a driving rain water can and will find its way into the garage We are doing everthing we can to try and resolve Mr ***s concrens Thank-you [redacted] Steele & loeber Garage Builders XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/11/20) */ Contact Name and Title: [redacted] (Pres) Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aol.com I met with Mr [redacted] todayWe worked everything out he said he will be contacting the Revdex.com to let them know Please fill free to contact me if you have any questions Thank-you [redacted] Steele & Loeber Garage Builders