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Thompson's Garage Door Service LLC

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Reviews Thompson's Garage Door Service LLC

Thompson's Garage Door Service LLC Reviews (2)

She contacted our company to come out and complete the installation the homeowners started.  The estimate of $175 was given to customer as the job would have to be customized due to the construction of the garage which has a double low headroom garage door.   The bid of $175 was...

agreed on when we first started.  Half way completed the customer stated that other companies gave an unseen quote of $120.  She never asked to me to quit so she could use another company.She never contacted me or the company about the concern of the twig until payment was requested.  This was three weeks after completion.She states in her complaint that the door is functioning.It is unfortunate that she didn't like the service, but we completed the job we were hired for.Thompson's Garage DoorAmy

[redacted]Dear Ms. [redacted],Thank you for taking the time to let us know your concerns and allowing us the opportunity to learn from this experience.  We apologize for any misunderstandings and frustrations regarding the price, quality of work and temperament of our qualified garage door technicians. Our company was called by the customer to come finish the opener project that they had started.  My coworker and I made arrangements to meet that day and give them an estimate.  The customers fiancé was the first to meet with us and I mentioned to him what they completed was done well.  Minutes later the customer entered the garage and I gave the same compliment to her.  As my coworker and I looked at the job to be completed a firm estimate of $175.00 was given as the job would have to be customized as the structure was a "double low headroom".  Meaning there is limited room for the opener to be placed.  This is where the customer ran into trouble with finishing their project.  The customer left with the price given. My coworker and I spent time planning what modifications would be needed to make the opener work properly.  The customer's mother was informed that we needed to come back as we didn't have the proper equipment needed that day.  I contacted the customer later that afternoon to set up a time for the following morning, again, the customer was in agreement with the price quoted.  We arrived as scheduled and started to complete the job with the material that was left from the customers project.  The customer showed up on her lunch hour to check the progress.  This is when she mentioned that she contacted three other companies and they quoted her $120.00 to finish the job.  She asked again what I was going to charge and I gave her the same amount as before, $175.00.  We discussed it many times as we were in the garage with our work almost completed.  She asked me for an itemized list of what needed to be done.  My response was "double low headroom" as previously discussed.  We had to drill through the other side of the garage and install the cable tension through the hole in order for the door to close.  She left to go back to work and never once asked me to stop.  I was firm with the price given and no negotiations were brought up at anytime.  The job was completed properly and the customers mother was given all the instructions on how the device operated.  We tested it with her numerous times and it was working correctly. I contacted the customer to receive the payment and the customer said "You need to come complete the job."  Confused, I asked her is it not working?  Her reply was "Oh, it's working, but there's a stick jammed in the box."  I said okay I will come take a look.  We meet at 4:30 that afternoon as agreed.  The owner and I met with the customer so he could look at what as done.  The customers mother came out and we operated the door several times and it was working properly.  Later that afternoon my senior technician and I showed up so he could look at the job and made sure that it was in working order, which it was, with the customer present.  The customer stated that they found a stick jammed into the box, but we didn't see it.  The customer then proceeded to rudely comment that if your company could not do the job then they should have walked away.  As I was one of the technicians that completed the job that I was assigned to do, yes, that was an insulting comment as the door has worked since completion.  I did say do not insult my intelligence.  At that time, my senior technician took over the situation and they both agreed on $120.00 and that the customer would stop by the office the next day to make the payment.  The payment was made to the owner and no other complaints were made by the customer. We understand that the customer would like a refund; however, the job was properly completed and neither party stated the job should be stopped.  The price was reduced from the firm estimate of $175.00 to $120.00 as that would have been the price of the other garage door companies. Our company is NOT and will NOT take advantage of any customer who contacts us for a job or a quote nor we will over price as each job is different.  Every company will be different with their pricing due to the competitive market and every company including ours will strive to do their best no matter the circumstances.Sincerely,Thompson's Garage Doors

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Address: 510 4th Ave, Greeley, Colorado, United States, 80631-2400

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