Thomson Construction

Dear ***, This letter is in response to her additional commentsWe reached out to Mrs***s' attorney on Monday, 9-19-16. He advised us that he need until the end of the week to get back with us regarding a settlement offer from his client. We received his paperwork on Friday evening, 9-23-and contacted him on regarding the offer on Monday, 9-26-While we are open to trying to negotiate a settlement, the terms of her settlement offer were unacceptable, as she reduced the amount she owes to an unreasonable amount and requested a payment planWe are unwilling to take payments from her over the next months (years) for work we have completed in her home this past JuneWe are in the process of making a counter offer to him We are aware that Mrs*** has received all the money from the insurance company, and the monies she assigned to us as a condition of undertaking the repairs that were held by the mortgage companyHer action of circumventing the assignment of benefit process to take the money due to us for repairs to the home is known as mortgage fraud which has been reported to the District Attorney's office. We will advise you if we are able to resolve this issueIn the meantime, if you have any questions please feel free to contact usSincerely, *** *** General contractor *** *** Construction Company Inc -- *** *** General Contractor

Dear ***, Re: Case# *** *** *** *** Thank you for speaking to me by phone and for the opportunity to respond to this unsubstantiated complaintThis customer has totally misrepresented the true facts in this caseIn this letter I will answer her complaint point by point
I am certain that once you read what actually occurred you will agree that her complaint is without foundation. First complaint: Misled to sign blank contractThen was given a new one with inflated prices in accordance with the insurance payment. This is falseAs you can see on my contract (attached), preprinted under work to be done are the words, "The work to be done and the cost thereof will be based upon the agreed scope of the repairs submitted by *** *** Construction Company Inc., and the Insurance Company"The customer was advised that the number is based on the agreed upon figure between my estimate and the adjustor's estimate which we had not yet received from the adjuster. My estimate and bill of repairs are well defined and fair as far as price and scopeI used Xactimate, which is an industry standard program and the same program used by her State Farm adjusterPrices in the Xactimate program are updated monthly by the company to provide consistency among usersI agreed to use the DCIDMILIVfigure for the build back and in no way inflated these prices as customer suggestsAttached you will find the original estimate from State Farm and my estimate of repairsA comparison of these estimates will show that I kept in line with the insurance estimate with very few exceptionsWhen I submitted our final invoice, I deleted items that we had not completed because she 3cancelled" (actually breached) the contract after we worked on her home for monthsI added on the additional work we completed and informed customer these additions referred to the upgrades she elected and promised to pay for in her home. The first day I met with her she informed me that she fired the first contractor on the job (Purofirst), because he refused to do something in her home that she had requested to be doneShe said he refused and said that he was a "Christian" and he didn't want to do anything unethicalShe told me this insulted her and that she no longer wanted him to work for herShe repeated this conversation again to my wife who happened to be with me on that day I was meeting with this customerAfter she signed up with my company she advised me that her adjuster made an appointment with herAs a courtesy, I agreed to be there to meet with her State Farm insurance adjusterDuring this meeting we discussed the repairs that were needed in order to bring her home to it's pre-loss conditionThe Adjustor left his adjustors' scope of the build back for a total of $28,The same day, I also met with her other restoration contractor (***) to discuss the dry down procedures and the demolition portion that she hired him to doAfter a thorough review of the adjuster's estimate, I noticed several items missing in the build back portion, however, I agreed to do the repairs for the same amount given for the build back by the adjuster and provided an estimate from my company to the customer and included a second copy for her convenience in sending it off to her State Farm adjuster In front of her I added the figure of $28,onto the bottom portion of the contract so originally signed so that we could have a breakdown of the payment scheduleAgain, as I stated earlier, this figure was based upon what the State Farm adjuster provided and NOT an inflated price as this customer has alleged.Second complaint: Services were not delivered.Again, this is falseWe worked in her home for approximately monthsWe began immediately began working on her guest bathroom so she would have a working bathroom for her familyUpon further reading of her complaints you will read how she contradicts this statement by writing about the tub and tile surround we installed, kitchen cabinets, flooring, bathroom vanity, etcNotice that there is no mention of the upgrades.Third complaint: Mr*** presented himself as willing to help and promised many things he did not see through.This allegation is also falseFirst of all, my job was to help her get what she was entitled to from the insurance company to put her home back to it's pre-loss conditionsI have been doing insurance restoration for years so I know what this entailsI did not promise endless upgrades that she expected to be done in her home at my expenseHowever, it was obvious she had planned otherwise for she immediately wanted to deviate from how her home originally was and wanted numerous upgradesShe states this in a text message sent to me on 5/10/at 5:pm shown on page

I have hired legal counsel to try to resolve this matter with Mr. [redacted] through negotiation. We expected to receive a phone call from Mr. [redacted] by no later than September 6, 2016, however, we have not yet received any response.