We have been liaising directly with the guest and have reached an amicable resolution - at no time did we deliberately mislead the guest, but unfortunately due to a misunderstanding she did not realize she was the only person booked on this particular trip.When we alerted her to this information we
offered the option of joining a very similar itinerary with other booked guests as an alternative, and also offered her the option to rebook on new dates if preferredWhen neither of these options were accepted we offered full reimbursement of the trip costs
We have been liaising directly with the guest and have reached an amicable resolution - at no time did we deliberately mislead the guest, but unfortunately due to a misunderstanding she did not realize she was the only person booked on this particular trip.When we alerted her to this information we
offered the option of joining a very similar itinerary with other booked guests as an alternative, and also offered her the option to rebook on new dates if preferredWhen neither of these options were accepted we offered full reimbursement of the trip costs