Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have written confirmation from a licensed builder that almost all the work completed by Thor flooring was Not to code and not to standardI have filed a complaint with the contractors license board and I am filing a claim against his bond to recoup expenses incurred as a result of allowing Thor flooring act as a GC and do electrical, plumbing, and general framing and construction in my homeHe is not taking any accountability for the poor quality of the work and the general lack of knowledge or concern to follow code regulations Regards, [redacted]
In response to the complaint filed against me I have copied the most recent email I sent to Ms [redacted] below Please note that Ms [redacted] ' accusations to the Revdex.com are and incomplete Her Job was a remodel and changed scope several time based on her budget and her indecisiveness In the beginning of our work relationship I noticed that she was unstable, and never had a set of plans, she was difficult, and unorganized and changed the design daily After a week on the job I sent her an email stating that I was not comfortable working for her any longer She asked to meet with me and I thought we were at an understanding of the scope Against my better judgement, I decided to go through with the job She also told me she was running out of money to complete this job and wanted to know if I could accept credit cards I worked for her for over weeks and completed the project Ms [redacted] was to contact me when she returned from vacation for a walk through and final payment She never contacted me until I emailed her about payment After a week past she finally contacted me refusing to pay and said she contacted a lawyer and contractor to fix the work I did I asked her for a list of what she was referring to and she said her lawyer would send it to me She also said her lawyer would be in touch and not to contact her/"harass" her That was days ago and I have not received any list Ms [redacted] ' complaints are without merit, incorrect and unfounded This only appears to be an attempt to not pay her bill I would warn other contractors to not get involved with this person Thor Flooring has been in business since and I have been a contractor since that time too I have hundreds of happy and satisfied clients and take pride in my work I am sorry I ever did any business with Ms [redacted] I will attempt to collect payment and hope this complaint is erased from Revdex.com Thank you, [redacted] ------ the following is the last email sent to Ms [redacted] (no subject) [redacted] 9:PM (minutes ago) to [redacted] Dear [redacted] , In regard to our conversation via text on October 10th, I am contacting you again to request the list of items you claim need to be fixed or are out of code To date, you have not yet provided me with any list of items that need to be fixed or any proof of your out-of-code accusations The balance owed from this job is $4638.00, Invoice # 103, which is now days past due Thor Flooring has and will always stand behind all of our work I am happy to review any areas of your concern If I have done any work out-of-code,or not to your satisfaction, you are required by law to allow me to review and fix said items Since the beginning of our work relationship I have gone out of my way to try to make you happy I gave you a discount on the stairwell painting ($100), switched your kitchen slider, added a ceiling fan in your living room, added a switch for your crawl space light, provided a lock box for your cabinet installers, demoed out your downstairs bathroom and painted your downstairs bathroom, and also painted all of your ceilings (in the entire house) All of this was done for FREE which could have easily costs you more than $4,in labor and materials I hope to hear from you soon Thank you, [redacted] Thor Flooring [redacted] Click here to Reply or Forward GB (5%) of GB used Manage ©Google - Terms & Privacy Last account activity: minutes ago Details
J-J5-Ji"> In response to the complaint filed against me I have copied the most recent email I sent to Ms. [redacted] below. Please note that Ms. [redacted] ' accusations to the BBB are false and incomplete. Her Job was a remodel and changed scope several time based on her budget and her indecisiveness. In the beginning of our work relationship I noticed that she was unstable, and never had a set of plans, she was difficult, and unorganized and changed the design daily. After a week on the job I sent her an email stating that I was not comfortable working for her any longer. She asked to meet with me and I thought we were at an understanding of the scope. Against my better judgement, I decided to go through with the job. She also told me she was running out of money to complete this job and wanted to know if I could accept credit cards. I worked for her for over 4 weeks and completed the project. Ms. [redacted] was to contact me when she returned from vacation for a walk through and final payment. She never contacted me until I emailed her about payment. After a week past she finally contacted me refusing to pay and said she contacted a lawyer and contractor to fix the work I did. I asked her for a list of what she was referring to and she said her lawyer would send it to me. She also said her lawyer would be in touch and not to contact her/"harass" her. That was 13 days ago and I have not received any list. Ms. [redacted] ' complaints are without merit, incorrect and unfounded. This only appears to be an attempt to not pay her bill. I would warn other contractors to not get involved with this person. Thor Flooring has been in business since 1998 and I have been a contractor since that time too. I have hundreds of happy and satisfied clients and take pride in my work. I am sorry I ever did any business with Ms. [redacted] . I will attempt to collect payment and hope this complaint is erased from BBB. Thank you, [redacted] ------ the following is the last email sent to Ms. [redacted] . (no subject) [redacted] <[email protected]> 9:15 PM (5 minutes ago) to [redacted] Dear [redacted] , In regard to our conversation via text on October 10th, I am contacting you again to request the list of items you claim need to be fixed or are out of code. To date, you have not yet provided me with any list of items that need to be fixed or any proof of your out-of-code accusations. The balance owed from this job is $4638.00, Invoice # 103, which is now 22 days past due. Thor Flooring has and will always stand behind all of our work. I am happy to review any areas of your concern. If I have done any work out-of-code,or not to your satisfaction, you are required by law to allow me to review and fix said items. Since the beginning of our work relationship I have gone out of my way to try to make you happy. I gave you a discount on the stairwell painting ($100), switched your kitchen slider, added a ceiling fan in your living room, added a switch for your crawl space light, provided a lock box for your cabinet installers, demoed out your downstairs bathroom and painted your downstairs bathroom, and also painted all of your ceilings (in the entire house). All of this was done for FREE which could have easily costs you more than $4,000 in labor and materials. I hope to hear from you soon. Thank you, [redacted] Thor Flooring [redacted] Click here to Reply or Forward 0.82 GB (5%) of 15 GB used Manage ©2014 Google - Terms & Privacy Last account activity: 32 minutes ago Details
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have written confirmation from a licensed builder that almost all the work completed by Thor flooring was Not to code and not to standardI have filed a complaint with the contractors license board and I am filing a claim against his bond to recoup expenses incurred as a result of allowing Thor flooring act as a GC and do electrical, plumbing, and general framing and construction in my homeHe is not taking any accountability for the poor quality of the work and the general lack of knowledge or concern to follow code regulations Regards, [redacted]