Thor Kitchen

Hi [redacted] , This is [redacted] from Customer Service Department from Thor KitchenFor this call number we are currently working with servicer and customer for the final try on the serviceIf this doesn't work I will work on the replacement unit for this customer The parts will be shipped out today to customer's locationI will provide tracking # for both customer and servicer for this Thanks, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Good Morning, [redacted] Group has been in contact with Mrs [redacted] [redacted] has proved tracking information for the unitUnit was sent out on 2/19/We will follow up with Mrs [redacted] to make sure that unit has arrived

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.Further, Thor Kitchen sent a technician to our residence today to fix the oven, and it has been repaired to our satisfaction Mr [redacted] called me to ensure the repairs were to our satisfaction The tech sent from Thor kitchen was knowledgeable and was able to fix what the previous technicians had installed incorrectly

Hello Miriam, For this customer *** ***l we have contacted the customer and have found a servicer on our end to make this fixWe have sent the parts out on Tuesday afternoonOnce the servicer receives the parts, he will get his service callIf you need any information let me know
Best, Brenda Piedras ~ Customer Service

Hi Miriam, This is Cheng from customer service team or Thor GroupThanks for the informationCustomer *** *** replied on the Friday before last weekWe already sent customer the part and provide a suggestion for the servicer (Even customer broke the door part by themselves and we are
not in charge of the service dispatching)I will follow up with Matt to see what else we could helpThanks, Cheng

Hi Revdex.com,This is *** from Customer Service Department from Thor KitchenOne of our customer service representative *** (***@thorgroup.us) is following up this case with this customer.We just contacted customer this morning and the servicer will schedule a time with this
customer.Thanks,***

Dear Revdex.com,We have reviewed the repair history and all the related documents.Our customer service department will the contact customer shortly after 4th of July holiday to arrange replacement unit shipping.If you have any question, please feel free to contact us at ###-###-####, Our business
hour is am-5:pm (Pacific Time)

Hi Revdex.com,We are working on the refund for this one.Thanks,***

We have forwarded his information and issue to our servicing company, ADCOThey should be taking care of this issue as we speak

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID 12298808, and find that this resolution is satisfactory to me They shipped the incorrect parts twiceBut, when the local technician came to our home, he was able diagnose the problem and worked to fix it for usIt took a month of dealing with Thor to get this issue resolvedThis is unacceptableBut, ultimately my oven was repaired

Hi,This is *** from Customer Service Department of Thor Kitchen.We've had a conversation between Service and Customer on 11/and Servicer will schedule a service for today.I'm reaching the servicer to see what's the problem they are having and what else we could do for this customer.Thanks,***

This is *** from Customer Service Department of ThorWe will work on the service dispatching today on 1/4/1:pm.We will send our own servicer to figure out the solutionIf the problem is not fixed, we will work on the replacement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hi [redacted],   This is [redacted] from Customer Service Department from Thor Kitchen. For this call number we are currently working with servicer and customer for the final try on the service. If this doesn't work I will work on the replacement unit for this customer.   The parts will be shipped...

out today to customer's location. I will provide tracking # for both customer and servicer for this.   Thanks, [redacted]

Good Morning,
[redacted] Group has been in contact with Mrs. [redacted]. [redacted] has proved tracking information for the unit. Unit was sent out on 2/19/18. We will follow up with Mrs. [redacted] to make sure that unit has arrived.

Hi Miriam Carmona, We already made the service for this customer. We will reach customer to see what's the story at the moment and see if we could further help.   Thanks, Cheng

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12228981, and find that this resolution is satisfactory to me as long as the promise is followed thru with shipment made of replacement Oven.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Further, Thor Kitchen sent a technician to our residence today to fix the oven, and it has been repaired to our satisfaction.  Mr. [redacted] called me to ensure the repairs were to our satisfaction.  The tech sent from Thor kitchen was knowledgeable and was able to fix what the previous technicians had installed incorrectly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12683229, and find that this resolution is satisfactory to me.  The replacement was delivered and installed today and I am hopeful that the replacement will not have the same issues as the first.  In the end, [redacted] and [redacted] at [redacted] Kitchen were helpful in pushing this forward.  Thank you for your assistance in resolving this matter.