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Thor, Walter T Window Cleaning

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Thor, Walter T Window Cleaning Reviews (1)

Review: I used Walter Thor Window Cleaning for a number of years, but had to stop using him. The last time his guy, Ray cleaned our windows, I was inside while he cleaner was putting his ladder up to our large circle top window. I heard a snap sound on the glass, something he did hit the glass, probably with his ladder or bucket. Not many days later, the window fogged up when the sun was on it. I called Walter and reported this to him, and he said he would check with his employee, and get back to me. He did after he talked to Ray, and Ray told him he didn't hit the glass. I told him he just gave me a problem!!! It has taken this long for the window that periodically fogs up from the sun to now start to get cloudy within the glass, which means it will have to be replaced. His guy knew he hit the glass, but didn't want to own it, and Walter believed him, cause it was going to cost him money. Instead it is going to now cost us money.Desired Settlement: The lower bottom right window under the circle top will have to be replaced.

Business

Response:

Attn: [redacted]I am writing in response to Complaint [redacted]. I spoke with my Forman, Ray, regarding this situation and he assured me that at no time during the cleaning process did his ladder or bucker hit the window. I have been in business for over 50 years and Ray has been my Forman for 30 of those years.I have business insurance with the [redacted], which Ray is well aware of, and he would have had no hesitance to report the situation to me if anything had occurred on that particular job. The customer did not see Ray touch her window she just assumed that he did.If I felt responsible in any way for the condition of her window I would not hesitate to take full responsibility, however I do not feel that we have any ownership regarding what happened to this window.Thank you for your attention to this matter.Sincerely,[redacted]

Consumer

Response:

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Description: WINDOW CLEANING

Address: 226 Fox Hurst Drive, Pittsburgh, Pennsylvania, United States, 15238

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