Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In retrospect, I agree that we should not have charged the labor simply because we did not fix the problemHaving said that, after coming to a dead end on the trouble shooting, our technician had called the customers shop to advise them and get instructionsPart replacements from
that point on were based on suggestions made by their shopThe starter was replaced primarily because it "hung up" and damaged the teeth on the starter, it had to be replaced regardless(We have pictures of it and they were available to Mr***.) Mr***'s personal insults and being talked down to in a very unprofessional manner, combined with the frustration of having excessive time involved in the job, temporarily clouded my judgmentI, too, am a factory certified technician with Cummins, CAT, Detroit, Mercedes, FTL, Meritor, (and others) with years of dealership training and managementI do, however, still make mistakesTherefore, in the spirit of fairness and good business, I would like to offer a refund in the amount of $to cover labor (500.00), service call charge (85.00), and cab mounted solenoid (49.83).In closing, this is the 2nd complaint ever filed against us in years of business and in our profession that is an exceptional recordI think we will "stay in the business"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In retrospect, I agree that we should not have charged the labor simply because we did not fix the problemHaving said that, after coming to a dead end on the trouble shooting, our technician had called the customers shop to advise them and get instructionsPart replacements from
that point on were based on suggestions made by their shopThe starter was replaced primarily because it "hung up" and damaged the teeth on the starter, it had to be replaced regardless(We have pictures of it and they were available to Mr***.) Mr***'s personal insults and being talked down to in a very unprofessional manner, combined with the frustration of having excessive time involved in the job, temporarily clouded my judgmentI, too, am a factory certified technician with Cummins, CAT, Detroit, Mercedes, FTL, Meritor, (and others) with years of dealership training and managementI do, however, still make mistakesTherefore, in the spirit of fairness and good business, I would like to offer a refund in the amount of $to cover labor (500.00), service call charge (85.00), and cab mounted solenoid (49.83).In closing, this is the 2nd complaint ever filed against us in years of business and in our profession that is an exceptional recordI think we will "stay in the business"