Thorne Investment Group

Initial Business Response / [redacted] (1000, 7, 2016/02/29) */ Per phone call from the business: "This claim is being denied because the consumer did not follow all of the directions regarding the rebateHis rebate was not postmarked by the specific date during which it was dueWe will send over documents to support our denial in the processing of his claim." Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the proof that it was sent and the documents attachedFurthermore the guy that called me apparently lied as he said the business had my paperwork but that they had another month to process the claimVery shady business practiceIf I did not follow the directions then how do I have the proof and paperwork that was sentThis is completely ridiculousI have done hundreds of rebates and never had a problemWhat a shady company Final Business Response / [redacted] (4000, 12, 2016/03/08) */ Per phone call with Dennis: "In the rebate instructions it states that a postmark is required to verify the timeliness of each and every rebateWe were unable to process this rebate due to the absence of the postmark."

Initial Business Response / [redacted] (1000, 5, 2015/09/02) */ Per phone call with the business: "we have mailed the check as of last weekDennis should have received the check in the mail recently."

Initial Business Response /* (1000, 6, 2015/12/17) */
Business indicated that the check is in the mail as of today (12/17)
Initial Consumer Rebuttal /* (2000, 8, 2015/12/30) */
The customer indicated that he/she accepted the business response

***, we found this in our file and contacted *** *** to send Rebate for $this should be closed never contacted Thorne thx Dennis ***

Initial Business Response /* (1000, 5, 2015/09/02) */
Per phone call with the business: "we have mailed the check as of last week. Dennis should have received the check in the mail recently."

[redacted], Good morning Please see attached documents This short note is a followup response to the  conversation between you & [redacted] Thorne on Mr [redacted] issue of Rebate Payment   The program gives 22 day grace period to mail in Rebate and Show Postal Stamp Instruction's are clearly on the...

Rebate Form that is to be filled out That is the only verifiable way to monitor program instructions and Rebate Compliance We will not change our Corporate Policy to accommodate Mr [redacted] request for a wavier Respectfully, Dennis [redacted]

Initial Business Response /* (1000, 5, 2015/10/07) */
Per phone call with Dennis: "the rebate has been sent as of today. This will take a bit to arrive but I would estimate it should be there by early next week."
Initial Consumer Rebuttal /* (2000, 7, 2015/10/13) */
(The consumer indicated...

he/she ACCEPTED the response from the business.)
Received the $80 rebate check on 10/13.

Initial Business Response /* (1000, 7, 2016/02/29) */
Per phone call from the business: "This claim is being denied because the consumer did not follow all of the directions regarding the rebate. His rebate was not postmarked by the specific date during which it was due. We will send over documents...

to support our denial in the processing of his claim."
Initial Consumer Rebuttal /* (3000, 9, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the proof that it was sent and the documents attached. Furthermore the guy that called me apparently lied as he said the business had my paperwork but that they had another month to process the claim. Very shady business practice. If I did not follow the directions then how do I have the proof and paperwork that was sent. This is completely ridiculous. I have done hundreds of rebates and never had a problem. What a shady company.
Final Business Response /* (4000, 12, 2016/03/08) */
Per phone call with Dennis:
"In the rebate instructions it states that a postmark is required to verify the timeliness of each and every rebate. We were unable to process this rebate due to the absence of the postmark."

Initial Business Response /* (1000, 5, 2016/03/22) */
3/22/16 @10:35AM phone call with [redacted]
Said that [redacted] spoke with [redacted] today 3/22/16 and that they will be sending the $90 check tomorrow in the mail.