Thornton Automotive Dover

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It's very strange to my husband an I that after purchasing the [redacted] SEL in that two prior accidents which happened in wouldn't show up until months after our purchase.....something is not right and we feel that we were given information in regards to these accidents on this vehicle...I asked Brad for a [redacted] and he gave us the auto check paper which didnt show prior accidents.........if they do not reslolve this complaint I will seek legal advise We feel like we were taken advantage of and if Brookside motors wont resolve this issue for us we will seek legal advise Regards, [redacted]

We understand that the situation is frustrating for Mrand Mrs [redacted] It's very frustrating for us also because we provided Mrand Mrs [redacted] with all of the information that was available at the time they purchased their [redacted] , I've attached the highlighted [redacted] report again, which shows that the information in question began reporting on 08/22/ Even if we used [redacted] and had provided a [redacted] report when they purchased the [redacted] on 03/31/2014, it wouldn't have shown the accidents either We have no control or influence over that information It's unfair to blame us for the lack of information available in the data bases that the history report companies obtain their information from It is relatively common for there to be omissions in the history reports , which is why we make sure that we have our customers sign the history report acknowledging the information at the time of delivery and it's why [redacted] puts the dates it began reporting information in those situations, so dealers don't get blamed Our goal is to be as transparent as possible in our dealings with our customers We do all that we can to make sure that each customer has all the information available at the time they are purchasing their vehicle and that our efforts meet or exceed their expectations.We understand their frustration and hope that this clarifies our positionThere is nothing further that we can offer the [redacted] 's and we wish them the best

Dear ***, Thank you for notifying us with regard to Mrs***'s complaint. I have attached the original *** auto check report that we obtained for her when she and her husband, ***, purchased the *** on 03/31/2014, which they both signed at time of purchase. I
have also attached the *** *** report that we obtained when Mrs*** called Brad, her salesperson, to notify us about her concern. As you can see on the highlighted areas on page of the *** *** report, the accidents did not begin reporting on *** *** until 08/22/2014, five months after she purchased her *** from us. Even if we used *** *** as a history report provider, the report would have shown no accidents at that time. We pride ourselves in being as transparent as possible in our dealings with our customers which is why we pull history reports on all of the vehicles that we look to acquire or trade in as well as providing the history reports to all of our customers and have our customers acknowledge receiving the reports with their signatures. Unfortunately, there are no fail proof reporting methods and we can only provide to our customers what is provided to us, which is what we do for all of our customers. I hope this helps clarify the situation.Sincerely,Wayne H***GM/VP

We understand that the situation is frustrating for Mr. and Mrs. [redacted].  It's very frustrating for us also because we provided Mr. and Mrs. [redacted] with all of the information that was available at the time they purchased their [redacted], .  I've attached the highlighted [redacted] report again, which shows that the information in question began reporting on 08/22/2014.  Even if we used [redacted] and had provided a [redacted] report when they purchased the [redacted] on 03/31/2014, it wouldn't have shown the accidents either.  We have no control or influence over that information.  It's unfair to blame us for the lack of information available in the data bases that the history report companies obtain their information from.  It is relatively common for there to be omissions in the history reports , which is why we make sure that we have our customers sign the history report acknowledging the information at the time of delivery and it's why [redacted] puts the dates it began reporting information in those situations, so dealers don't get blamed.  Our goal is to be as transparent as possible in our dealings with our customers.  We do all that we can to make sure that each customer has all the information available at the time they are purchasing their vehicle and that our efforts meet or exceed their expectations.We understand their frustration and hope that this clarifies our position. There is nothing further that we can offer the [redacted]'s and we wish them the best.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: It's very strange to my husband an I that after purchasing the 2012 [redacted] SEL in 2014 that two prior accidents which happened in 2012 wouldn't show up until 5 months after our purchase.....something is not right and we feel that we were given false information in regards to these accidents on this vehicle...I asked Brad for a [redacted] and he gave us the auto check paper which didnt show prior accidents.........if they do not reslolve this complaint I will seek legal advise.                 We feel  like we were taken advantage of and if Brookside motors wont resolve this issue for us we will seek legal advise....
Regards,
[redacted]