Thank you for your patience Here is the proof that we haven’t been negligent on this case with Mr [redacted] .Mr [redacted] started care in our office due to an accident on 3/28/and concluded on 11/3/2014.10/20/14- We received the first letter stating that he had exhausted all the benefits as of 5/7/14, and we then notified Mr [redacted] in the office and he stated that he was going to be asking for future care and that he would get back with us.1/28/15- Mr [redacted] ’sslawyer requested notes and an itemized bill and we hand delivered those to them.4/3/15- Mr [redacted] ’s lawyer called and wanted an updated balance on his account he I gave her that total.1/20/16- I called the lawyers office to follow up on the status of the case and they informed me that the case was settled back in May and they told him the balance that was due to our office I then called Mr [redacted] and he stated that he no longer had the money and he asked if we could do monthly payments and I said that I would have to talk with DrAtwell and get back to him.2/3/16- I called and left a message for him to give a call so we could set up payment arrangements.2/24/16- I called again and had to leave a message for him to give me a call se we could set up payment arrangements.2/21/17- DrAtwell asked me to send a collection letter to Mr [redacted] to see if we could get this resolved DrAtwell was hoping that we could resolve this matter before having to proceed to collections because he has treated Mr [redacted] and his family for years.3/8/17- We received and email from Mr [redacted] requesting an itemized bill and we told him to contact his lawyer because they had everything he needed including his notes, and bills.4/5/17- I sent and email asking him if he had gotten the information he needed and if he had any other questions.4/14/17- Mr [redacted] sent an email offering to pay a lower amount than what was due for his account.5/4/17- I responded to Mr [redacted] ’s email and stated that he needed to pay the amount due on his account since that was the amount that he was paid from his settlement.5/9/17- Ms [redacted] requested his medical records, but I informed her that due to Hippa compliance we couldn’t release those unless Mr [redacted] gave us permission.5/17/17- Ms [redacted] sent us an email stating that they were waiting for records from the lawyer’s office.8/7/17- Mrs [redacted] sent us an email questioning his treatment and we have an email that validated his treatment at our office.12/5/17- We referred his account to a collection company.Mr [redacted] received a settlement back in May of 2015, and he failed to come into our office and pay his medical bill in which he was informed by his lawyers that he owed Atwell Family Chiropractic hasn’t been negligent in this case We have tried to resolve this matter but Mr [redacted] hasn’t been compliant.If you have any further questions, please feel free to contact me at [redacted] .Best in Health, [redacted] Account ManagerAtwell Family Chiropractic
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** *** *** states that her office received first notice of my husband, *** ***'s, *** benefits being exhausted on 10/20/14. I have an email from Ms Atwell stating that her office was notified on July 15, 2014. Her office continued to book *** for "necessary" treatment appointments until November 2014. *** was not informed by either the *** company or Dr Atwell's office that coverage was exhausted. *** trusted Dr Atwell to treat him as necessary for the injuries attained in the accident. I was not involved in my husband's treatment at Dr Atwell's office. When I would ask my husband about what was appearing to be excessive treatment for an extended period, he would tell me that Dr Atwell continued to schedule treatments. He trusted Dr Atwell to know what was best for his injuries. However, Dr Atwell never terminated the treatment plan. He did not do any follow up or exit examines, nor give any type of report. The records are incorrect and incomplete in places. Correspondence was never in writing. It was not until I received a certified letter at my place of business in January that I became involved in my husband's experience with Dr Atwell's office. When I learned that we had a balance due with Dr Atwell's office, I intended to pay what was owed. I requested all of his records and bills. Discrepancies were glaringI had evidence of the unprofessional manner in which records were kept and bills explainedAs I examined the records and bills, I had questions and put these in writing. Before this time, no notices were put in writing. Every claim by *** *** is heresy, including the claim that she had informed my husband that *** coverage had been exhausted. He would have discontinued his treatments, but trusted Dr Atwell. From this point forward in January 2017, all correspondence has been in writing. I have included my husband, *** ***'s, response to Ms Atwell's claims. If follows:On March 28th I was a victim of a negligent driver who collided with my car on the interstate.Although my injuries were not serious, I felt as a precautionary measure to talk to my family chiropractor Dan Atwell at Atwell family chiropractic (AFC) to seek treatment for possible whiplash and any other injuries consistent with a rear-end impact.My entire family and I had been patients of his over a period of close to years prior to this incidentI trusted him totally to treat my injuries in a professional manner.Call it naivety but because of this blind trust in DrAtwell, I neither asked for or was presented a treatment plan to be signed off on The *** company of the at fault driver called continuously the week after the accident haranguing me to settle the caseI felt it prudent to retain a lawyer to make sure that my injuries would be paid for by the perpetratorThe car which I was driving was a total loss and replacement cost was $2,500 more than what *** offered for the totaled vehicle Little did I know that it wouldn't be *** *** company that tried to take advantage of me but instead it was Atwell Family ChiropracticIf Dr Atwell had told me on March that he was going to order treatment twice a week for me for months for whiplash with the last months coming out of my pocket, I would have walked out of his door right then and there and never come backInstead, the treatments were ordered by DrAtwell-every single oneHis documentation will show that I sought the treatments, but I defy him to find one piece of paper that I signed agreeing to any treatment during those months. I am a self-employed construction contractor so it was impossible for me to claim lost wages during this arduous treatment schedule according to my lawyerIn the statement *** *** sent the Revdex.com on behalf of Atwell Family Chiropractic, she states the first notification of *** benefits for me had exhausted on October 20th However I have in my possession an email from her dated August 7th that states "we received a letter from the *** on July 15th stating that he has reached his maximum with his ***". It's a glaring discrepancy and backs up my claim that I was being victimized for a second time in this ordeal
Thank you for your patience. Here is the proof that we haven’t been negligent on this case with Mr. [redacted].Mr. [redacted] started care in our office due to an accident on 3/28/13 and concluded on 11/3/2014.10/20/14- We received the first letter stating that he had exhausted all the benefits as...
of 5/7/14, and we then notified Mr. [redacted] in the office and he stated that he was going to be asking for future care and that he would get back with us.1/28/15- Mr. [redacted]’sslawyer requested notes and an itemized bill and we hand delivered those to them.4/3/15- Mr. [redacted]’s lawyer called and wanted an updated balance on his account he I gave her that total.1/20/16- I called the lawyers office to follow up on the status of the case and they informed me that the case was settled back in May 2015 and they told him the balance that was due to our office. I then called Mr. [redacted] and he stated that he no longer had the money and he asked if we could do monthly payments and I said that I would have to talk with Dr. Atwell and get back to him.2/3/16- I called and left a message for him to give a call so we could set up payment arrangements.2/24/16- I called again and had to leave a message for him to give me a call se we could set up payment arrangements.2/21/17- Dr. Atwell asked me to send a collection letter to Mr. [redacted] to see if we could get this resolved. Dr. Atwell was hoping that we could resolve this matter before having to proceed to collections because he has treated Mr. [redacted] and his family for years.3/8/17- We received and email from Mr. [redacted] requesting an itemized bill and we told him to contact his lawyer because they had everything he needed including his notes, and bills.4/5/17- I sent and email asking him if he had gotten the information he needed and if he had any other questions.4/14/17- Mr. [redacted] sent an email offering to pay a lower amount than what was due for his account.5/4/17- I responded to Mr. [redacted]’s email and stated that he needed to pay the amount due on his account since that was the amount that he was paid from his settlement.5/9/17- Ms. [redacted] requested his medical records, but I informed her that due to Hippa compliance we couldn’t release those unless Mr. [redacted] gave us permission.5/17/17- Ms. [redacted] sent us an email stating that they were waiting for records from the lawyer’s office.8/7/17- Mrs. [redacted] sent us an email questioning his treatment and we have an email that validated his treatment at our office.12/5/17- We referred his account to a collection company.Mr. [redacted] received a settlement back in May of 2015, and he failed to come into our office and pay his medical bill in which he was informed by his lawyers that he owed. Atwell Family Chiropractic hasn’t been negligent in this case. We have tried to resolve this matter but Mr. [redacted] hasn’t been compliant.If you have any further questions, please feel free to contact me at [redacted].Best in Health,[redacted]Account ManagerAtwell Family Chiropractic
Thank you for your patience Here is the proof that we haven’t been negligent on this case with Mr [redacted] .Mr [redacted] started care in our office due to an accident on 3/28/and concluded on 11/3/2014.10/20/14- We received the first letter stating that he had exhausted all the benefits as of 5/7/14, and we then notified Mr [redacted] in the office and he stated that he was going to be asking for future care and that he would get back with us.1/28/15- Mr [redacted] ’sslawyer requested notes and an itemized bill and we hand delivered those to them.4/3/15- Mr [redacted] ’s lawyer called and wanted an updated balance on his account he I gave her that total.1/20/16- I called the lawyers office to follow up on the status of the case and they informed me that the case was settled back in May and they told him the balance that was due to our office I then called Mr [redacted] and he stated that he no longer had the money and he asked if we could do monthly payments and I said that I would have to talk with DrAtwell and get back to him.2/3/16- I called and left a message for him to give a call so we could set up payment arrangements.2/24/16- I called again and had to leave a message for him to give me a call se we could set up payment arrangements.2/21/17- DrAtwell asked me to send a collection letter to Mr [redacted] to see if we could get this resolved DrAtwell was hoping that we could resolve this matter before having to proceed to collections because he has treated Mr [redacted] and his family for years.3/8/17- We received and email from Mr [redacted] requesting an itemized bill and we told him to contact his lawyer because they had everything he needed including his notes, and bills.4/5/17- I sent and email asking him if he had gotten the information he needed and if he had any other questions.4/14/17- Mr [redacted] sent an email offering to pay a lower amount than what was due for his account.5/4/17- I responded to Mr [redacted] ’s email and stated that he needed to pay the amount due on his account since that was the amount that he was paid from his settlement.5/9/17- Ms [redacted] requested his medical records, but I informed her that due to Hippa compliance we couldn’t release those unless Mr [redacted] gave us permission.5/17/17- Ms [redacted] sent us an email stating that they were waiting for records from the lawyer’s office.8/7/17- Mrs [redacted] sent us an email questioning his treatment and we have an email that validated his treatment at our office.12/5/17- We referred his account to a collection company.Mr [redacted] received a settlement back in May of 2015, and he failed to come into our office and pay his medical bill in which he was informed by his lawyers that he owed Atwell Family Chiropractic hasn’t been negligent in this case We have tried to resolve this matter but Mr [redacted] hasn’t been compliant.If you have any further questions, please feel free to contact me at [redacted] .Best in Health, [redacted] Account ManagerAtwell Family Chiropractic
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** *** *** states that her office received first notice of my husband, *** ***'s, *** benefits being exhausted on 10/20/14. I have an email from Ms Atwell stating that her office was notified on July 15, 2014. Her office continued to book *** for "necessary" treatment appointments until November 2014. *** was not informed by either the *** company or Dr Atwell's office that coverage was exhausted. *** trusted Dr Atwell to treat him as necessary for the injuries attained in the accident. I was not involved in my husband's treatment at Dr Atwell's office. When I would ask my husband about what was appearing to be excessive treatment for an extended period, he would tell me that Dr Atwell continued to schedule treatments. He trusted Dr Atwell to know what was best for his injuries. However, Dr Atwell never terminated the treatment plan. He did not do any follow up or exit examines, nor give any type of report. The records are incorrect and incomplete in places. Correspondence was never in writing. It was not until I received a certified letter at my place of business in January that I became involved in my husband's experience with Dr Atwell's office. When I learned that we had a balance due with Dr Atwell's office, I intended to pay what was owed. I requested all of his records and bills. Discrepancies were glaringI had evidence of the unprofessional manner in which records were kept and bills explainedAs I examined the records and bills, I had questions and put these in writing. Before this time, no notices were put in writing. Every claim by *** *** is heresy, including the claim that she had informed my husband that *** coverage had been exhausted. He would have discontinued his treatments, but trusted Dr Atwell. From this point forward in January 2017, all correspondence has been in writing. I have included my husband, *** ***'s, response to Ms Atwell's claims. If follows:On March 28th I was a victim of a negligent driver who collided with my car on the interstate.Although my injuries were not serious, I felt as a precautionary measure to talk to my family chiropractor Dan Atwell at Atwell family chiropractic (AFC) to seek treatment for possible whiplash and any other injuries consistent with a rear-end impact.My entire family and I had been patients of his over a period of close to years prior to this incidentI trusted him totally to treat my injuries in a professional manner.Call it naivety but because of this blind trust in DrAtwell, I neither asked for or was presented a treatment plan to be signed off on The *** company of the at fault driver called continuously the week after the accident haranguing me to settle the caseI felt it prudent to retain a lawyer to make sure that my injuries would be paid for by the perpetratorThe car which I was driving was a total loss and replacement cost was $2,500 more than what *** offered for the totaled vehicle Little did I know that it wouldn't be *** *** company that tried to take advantage of me but instead it was Atwell Family ChiropracticIf Dr Atwell had told me on March that he was going to order treatment twice a week for me for months for whiplash with the last months coming out of my pocket, I would have walked out of his door right then and there and never come backInstead, the treatments were ordered by DrAtwell-every single oneHis documentation will show that I sought the treatments, but I defy him to find one piece of paper that I signed agreeing to any treatment during those months. I am a self-employed construction contractor so it was impossible for me to claim lost wages during this arduous treatment schedule according to my lawyerIn the statement *** *** sent the Revdex.com on behalf of Atwell Family Chiropractic, she states the first notification of *** benefits for me had exhausted on October 20th However I have in my possession an email from her dated August 7th that states "we received a letter from the *** on July 15th stating that he has reached his maximum with his ***". It's a glaring discrepancy and backs up my claim that I was being victimized for a second time in this ordeal
Thank you for your patience. Here is the proof that we haven’t been negligent on this case with Mr. [redacted].Mr. [redacted] started care in our office due to an accident on 3/28/13 and concluded on 11/3/2014.10/20/14- We received the first letter stating that he had exhausted all the benefits as...
of 5/7/14, and we then notified Mr. [redacted] in the office and he stated that he was going to be asking for future care and that he would get back with us.1/28/15- Mr. [redacted]’sslawyer requested notes and an itemized bill and we hand delivered those to them.4/3/15- Mr. [redacted]’s lawyer called and wanted an updated balance on his account he I gave her that total.1/20/16- I called the lawyers office to follow up on the status of the case and they informed me that the case was settled back in May 2015 and they told him the balance that was due to our office. I then called Mr. [redacted] and he stated that he no longer had the money and he asked if we could do monthly payments and I said that I would have to talk with Dr. Atwell and get back to him.2/3/16- I called and left a message for him to give a call so we could set up payment arrangements.2/24/16- I called again and had to leave a message for him to give me a call se we could set up payment arrangements.2/21/17- Dr. Atwell asked me to send a collection letter to Mr. [redacted] to see if we could get this resolved. Dr. Atwell was hoping that we could resolve this matter before having to proceed to collections because he has treated Mr. [redacted] and his family for years.3/8/17- We received and email from Mr. [redacted] requesting an itemized bill and we told him to contact his lawyer because they had everything he needed including his notes, and bills.4/5/17- I sent and email asking him if he had gotten the information he needed and if he had any other questions.4/14/17- Mr. [redacted] sent an email offering to pay a lower amount than what was due for his account.5/4/17- I responded to Mr. [redacted]’s email and stated that he needed to pay the amount due on his account since that was the amount that he was paid from his settlement.5/9/17- Ms. [redacted] requested his medical records, but I informed her that due to Hippa compliance we couldn’t release those unless Mr. [redacted] gave us permission.5/17/17- Ms. [redacted] sent us an email stating that they were waiting for records from the lawyer’s office.8/7/17- Mrs. [redacted] sent us an email questioning his treatment and we have an email that validated his treatment at our office.12/5/17- We referred his account to a collection company.Mr. [redacted] received a settlement back in May of 2015, and he failed to come into our office and pay his medical bill in which he was informed by his lawyers that he owed. Atwell Family Chiropractic hasn’t been negligent in this case. We have tried to resolve this matter but Mr. [redacted] hasn’t been compliant.If you have any further questions, please feel free to contact me at [redacted].Best in Health,[redacted]Account ManagerAtwell Family Chiropractic