Alpine Property Management is an independent Property Management company that is committed to providing safe and rentable homes to our tenantsAlpine Property Management is contracted by the owners of the homes to handle the Property Management aspects (tenant screening, rent collection, maintenance issue remediation, etc)As an organization, we are responsible for screening the prospective tenants based on income level, credit history, etcSince the tenant screening falls under our responsibilities, we do NOT source or directly place perspective tenants into our homesThis would be a conflict of interest if we were sourcing the tenants AND screening themTo avoid this conflict of interest, we work with independent leasing companies (no direct affiliation to Alpine Property Management) who work to find tenants and show them our homes available for rent"JC" is an independent leasing agent that does NOT work for Alpine Property ManagementHe does not represent Alpine Property Management in terms of direct promises that can be made to the tenantHe does not have the authority to make any promises regarding Window AC units on behalf of Alpine Property Management (if indeed that is what happened)Alpine Property Management's communication to our tenants, potential tenants, and leasing agents regarding Window AC units is that Alpine will always ASK the owner if they would like to provide Window AC units for their tenantWe NEVER promise that this can be fulfilled since a source of air conditioning is NOT required by the state of Indiana for rental homesAlpine is tasked to manage the homes We do, however, highly recommend to the owners of the houses we manage to provide Window AC units for the tenant We cannot make decisions to spend an owner's money to provide units if we do not have permissionAlso, there is nothing in the signed lease agreement outlining that Window AC units will be installedWhen the previous tenant at this home moved out, an independent contractor (contracted with Alpine) completed a comprehensive mini rehab on the property in order to restore the home to "rent-ready" conditionThis includes painting needed walls and trim, flooring replacements where needed, mini blind replacements where needed, final cleaning, testing furnace and hot water heater, etcOnce the contractor completes the entire scope of work on the mini rehab, we perform a final inspection to check The house looked greatIf the final inspection finds all items complete, we release the property for rentOn May 19th, the independent contractor confirmed that the gas was on, tested, and the mechanicals were working fineAdditionally, the confirmation number provided by [redacted] at Citizen's Energy for the gas tuwas [redacted] Once we had everything confirmed, we released the property for rent that same day, May 19thPer Alpine Policy, once the mini rehab is complete, we contact the utility company to have the gas/water off to the home to avoid utility costs for our homeowners so they do not pay for potentially expensive utilities at a vacant houseAlso, it is not safe to have water turned on to a vacant home as one plumbing failure can lead to a water damage disaster.I do not know why Citizen's Energy was fine turning on the gas in mid-May during the mini rehab but would not turn on the gas in June when the tenant wanted it turned on in her nameOnce we received the call from the tenant regarding the issue with the furnace and water heater that was preventing gas being turned on, we sent the work order to an independent contractor immediatelyThe contractor tried to schedule an appointment with the tenant, only to have the tenant postpone twice; once to later that same afternoon and a second time to that next day at noonThese issues have been repairedThe lease agreement that the tenant signed states that the homes is to be rented "as-is"If the cleanliness issues (which I do NOT believe to be true based on our Field Manager's approval when he did the final inspection AND the pictures attached) were true, why would she voluntarily sign a lease to live there? The pictures that Alpine has attached to this response show the home to be in a safe, clean, and rentable conditionAs far as correspondence with this tenant, our Maintenance Coordinator was berated profusely by the tenant over the phoneAlpine Property Management will always work to solve issues and communicate like the adults that we areYelling and screaming does not solve the issues any quicker.Sincerely,Alpine Property Management
Alpine Property Management is an independent Property Management company that is committed to providing safe and rentable homes to our tenantsAlpine Property Management is contracted by the owners of the homes to handle the Property Management aspects (tenant screening, rent collection,
maintenance issue remediation, etc)As an organization, we are responsible for screening the prospective tenants based on income level, credit history, etcSince the tenant screening falls under our responsibilities, we do NOT source or directly place perspective tenants into our homesThis would be a conflict of interest if we were sourcing the tenants AND screening themTo avoid this conflict of interest, we work with independent leasing companies (no direct affiliation to Alpine Property Management) who work to find tenants and show them our homes available for rent"JC" is an independent leasing agent that does NOT work for Alpine Property ManagementHe does not represent Alpine Property Management in terms of direct promises that can be made to the tenantHe does not have the authority to make any promises regarding Window AC units on behalf of Alpine Property Management (if indeed that is what happened)Alpine Property Management's communication to our tenants, potential tenants, and leasing agents regarding Window AC units is that Alpine will always ASK the owner if they would like to provide Window AC units for their tenantWe NEVER promise that this can be fulfilled since a source of air conditioning is NOT required by the state of Indiana for rental homesAlpine is tasked to manage the homes. We do, however, highly recommend to the owners of the houses we manage to provide Window AC units for the tenant. We cannot make decisions to spend an owner's money to provide units if we do not have permissionAlso, there is nothing in the signed lease agreement outlining that Window AC units will be installedWhen the previous tenant at this home moved out, an independent contractor (contracted with Alpine) completed a comprehensive mini rehab on the property in order to restore the home to "rent-ready" conditionThis includes painting needed walls and trim, flooring replacements where needed, mini blind replacements where needed, final cleaning, testing furnace and hot water heater, etcOnce the contractor completes the entire scope of work on the mini rehab, we perform a final inspection to check. The house looked greatIf the final inspection finds all items complete, we release the property for rentOn May 19th, the independent contractor confirmed that the gas was on, tested, and the mechanicals were working fineAdditionally, the confirmation number provided by *** at Citizen's Energy for the gas tuwas ***Once we had everything confirmed, we released the property for rent that same day, May 19thPer Alpine Policy, once the mini rehab is complete, we contact the utility company to have the gas/water off to the home to avoid utility costs for our homeowners so they do not pay for potentially expensive utilities at a vacant houseAlso, it is not safe to have water turned on to a vacant home as one plumbing failure can lead to a water damage disaster.I do not know why Citizen's Energy was fine turning on the gas in mid-May during the mini rehab but would not turn on the gas in June when the tenant wanted it turned on in her nameOnce we received the call from the tenant regarding the issue with the furnace and water heater that was preventing gas being turned on, we sent the work order to an independent contractor immediatelyThe contractor tried to schedule an appointment with the tenant, only to have the tenant postpone twice; once to later that same afternoon and a second time to that next day at noonThese issues have been repairedThe lease agreement that the tenant signed states that the homes is to be rented "as-is"If the cleanliness issues (which I do NOT believe to be true based on our Field Manager's approval when he did the final inspection AND the pictures attached) were true, why would she voluntarily sign a lease to live there? The pictures that Alpine has attached to this response show the home to be in a safe, clean, and rentable conditionAs far as correspondence with this tenant, our Maintenance Coordinator was berated profusely by the tenant over the phoneAlpine Property Management will always work to solve issues and communicate like the adults that we areYelling and screaming does not solve the issues any quicker.Sincerely,Alpine Property Management
Alpine Property Management is committed to solving issues that come out with the homes we manage quickly and effectively. The AC unit in question was ruined due to moisture in the lineset. We've had a contractor working on the unit multiple instances to try to revive the unit and
get it working correctly. The contractor is working with the manufacturer through a product warranty situation, and hope to have it resolved as quickly as possible. We understand the tenant is frustrated, and we are taking every step to remedy the situation as quickly as possible.Sincerely,Alpine Property Managment
Alpine Property Management is an independent Property Management company that is committed to providing safe and rentable homes to our tenantsAlpine Property Management is contracted by the owners of the homes to handle the Property Management aspects (tenant screening, rent collection, maintenance issue remediation, etc)As an organization, we are responsible for screening the prospective tenants based on income level, credit history, etcSince the tenant screening falls under our responsibilities, we do NOT source or directly place perspective tenants into our homesThis would be a conflict of interest if we were sourcing the tenants AND screening themTo avoid this conflict of interest, we work with independent leasing companies (no direct affiliation to Alpine Property Management) who work to find tenants and show them our homes available for rent"JC" is an independent leasing agent that does NOT work for Alpine Property ManagementHe does not represent Alpine Property Management in terms of direct promises that can be made to the tenantHe does not have the authority to make any promises regarding Window AC units on behalf of Alpine Property Management (if indeed that is what happened)Alpine Property Management's communication to our tenants, potential tenants, and leasing agents regarding Window AC units is that Alpine will always ASK the owner if they would like to provide Window AC units for their tenantWe NEVER promise that this can be fulfilled since a source of air conditioning is NOT required by the state of Indiana for rental homesAlpine is tasked to manage the homes We do, however, highly recommend to the owners of the houses we manage to provide Window AC units for the tenant We cannot make decisions to spend an owner's money to provide units if we do not have permissionAlso, there is nothing in the signed lease agreement outlining that Window AC units will be installedWhen the previous tenant at this home moved out, an independent contractor (contracted with Alpine) completed a comprehensive mini rehab on the property in order to restore the home to "rent-ready" conditionThis includes painting needed walls and trim, flooring replacements where needed, mini blind replacements where needed, final cleaning, testing furnace and hot water heater, etcOnce the contractor completes the entire scope of work on the mini rehab, we perform a final inspection to check The house looked greatIf the final inspection finds all items complete, we release the property for rentOn May 19th, the independent contractor confirmed that the gas was on, tested, and the mechanicals were working fineAdditionally, the confirmation number provided by [redacted] at Citizen's Energy for the gas tuwas [redacted] Once we had everything confirmed, we released the property for rent that same day, May 19thPer Alpine Policy, once the mini rehab is complete, we contact the utility company to have the gas/water off to the home to avoid utility costs for our homeowners so they do not pay for potentially expensive utilities at a vacant houseAlso, it is not safe to have water turned on to a vacant home as one plumbing failure can lead to a water damage disaster.I do not know why Citizen's Energy was fine turning on the gas in mid-May during the mini rehab but would not turn on the gas in June when the tenant wanted it turned on in her nameOnce we received the call from the tenant regarding the issue with the furnace and water heater that was preventing gas being turned on, we sent the work order to an independent contractor immediatelyThe contractor tried to schedule an appointment with the tenant, only to have the tenant postpone twice; once to later that same afternoon and a second time to that next day at noonThese issues have been repairedThe lease agreement that the tenant signed states that the homes is to be rented "as-is"If the cleanliness issues (which I do NOT believe to be true based on our Field Manager's approval when he did the final inspection AND the pictures attached) were true, why would she voluntarily sign a lease to live there? The pictures that Alpine has attached to this response show the home to be in a safe, clean, and rentable conditionAs far as correspondence with this tenant, our Maintenance Coordinator was berated profusely by the tenant over the phoneAlpine Property Management will always work to solve issues and communicate like the adults that we areYelling and screaming does not solve the issues any quicker.Sincerely,Alpine Property Management
Alpine Property Management is an independent Property Management company that is committed to providing safe and rentable homes to our tenantsAlpine Property Management is contracted by the owners of the homes to handle the Property Management aspects (tenant screening, rent collection,
maintenance issue remediation, etc)As an organization, we are responsible for screening the prospective tenants based on income level, credit history, etcSince the tenant screening falls under our responsibilities, we do NOT source or directly place perspective tenants into our homesThis would be a conflict of interest if we were sourcing the tenants AND screening themTo avoid this conflict of interest, we work with independent leasing companies (no direct affiliation to Alpine Property Management) who work to find tenants and show them our homes available for rent"JC" is an independent leasing agent that does NOT work for Alpine Property ManagementHe does not represent Alpine Property Management in terms of direct promises that can be made to the tenantHe does not have the authority to make any promises regarding Window AC units on behalf of Alpine Property Management (if indeed that is what happened)Alpine Property Management's communication to our tenants, potential tenants, and leasing agents regarding Window AC units is that Alpine will always ASK the owner if they would like to provide Window AC units for their tenantWe NEVER promise that this can be fulfilled since a source of air conditioning is NOT required by the state of Indiana for rental homesAlpine is tasked to manage the homes. We do, however, highly recommend to the owners of the houses we manage to provide Window AC units for the tenant. We cannot make decisions to spend an owner's money to provide units if we do not have permissionAlso, there is nothing in the signed lease agreement outlining that Window AC units will be installedWhen the previous tenant at this home moved out, an independent contractor (contracted with Alpine) completed a comprehensive mini rehab on the property in order to restore the home to "rent-ready" conditionThis includes painting needed walls and trim, flooring replacements where needed, mini blind replacements where needed, final cleaning, testing furnace and hot water heater, etcOnce the contractor completes the entire scope of work on the mini rehab, we perform a final inspection to check. The house looked greatIf the final inspection finds all items complete, we release the property for rentOn May 19th, the independent contractor confirmed that the gas was on, tested, and the mechanicals were working fineAdditionally, the confirmation number provided by *** at Citizen's Energy for the gas tuwas ***Once we had everything confirmed, we released the property for rent that same day, May 19thPer Alpine Policy, once the mini rehab is complete, we contact the utility company to have the gas/water off to the home to avoid utility costs for our homeowners so they do not pay for potentially expensive utilities at a vacant houseAlso, it is not safe to have water turned on to a vacant home as one plumbing failure can lead to a water damage disaster.I do not know why Citizen's Energy was fine turning on the gas in mid-May during the mini rehab but would not turn on the gas in June when the tenant wanted it turned on in her nameOnce we received the call from the tenant regarding the issue with the furnace and water heater that was preventing gas being turned on, we sent the work order to an independent contractor immediatelyThe contractor tried to schedule an appointment with the tenant, only to have the tenant postpone twice; once to later that same afternoon and a second time to that next day at noonThese issues have been repairedThe lease agreement that the tenant signed states that the homes is to be rented "as-is"If the cleanliness issues (which I do NOT believe to be true based on our Field Manager's approval when he did the final inspection AND the pictures attached) were true, why would she voluntarily sign a lease to live there? The pictures that Alpine has attached to this response show the home to be in a safe, clean, and rentable conditionAs far as correspondence with this tenant, our Maintenance Coordinator was berated profusely by the tenant over the phoneAlpine Property Management will always work to solve issues and communicate like the adults that we areYelling and screaming does not solve the issues any quicker.Sincerely,Alpine Property Management
Alpine Property Management is committed to solving issues that come out with the homes we manage quickly and effectively. The AC unit in question was ruined due to moisture in the lineset. We've had a contractor working on the unit multiple instances to try to revive the unit and
get it working correctly. The contractor is working with the manufacturer through a product warranty situation, and hope to have it resolved as quickly as possible. We understand the tenant is frustrated, and we are taking every step to remedy the situation as quickly as possible.Sincerely,Alpine Property Managment