Thornton's Custom Painting

The tenant did pay the back-rent owed, so they are "Current" on rent.  As soon as the back money came in, we sent out the work order for the garbage disposal.  That should be fixed very soon appointment with the tenant permitting.  As stated in the previous response, Alpine Property Management will work with tenants to handle issues that come up when rent is paid current.As far as responding to any of what the tenant wrote in the 2nd half of the first paragraph of his response back regarding the area, quality, etc .of the home, please see the attached email.  This was the initial email that our office received on Friday, Oct 23 about this situation written by the tenant.  As you can see in the first sentence of the 3rd paragraph (highlighted area), the tenant seems to be very happy about the property ("beautiful"), location ("wonderful"), neighbors ("sweet and generous").  After reading his reply with the slanderous remarks about the home itself, the area, Alpine, we were confused.  In direct communication to us, he was very positive about the home, area, etc.  Yet to a 3rd party, the home, area, and Alpine were "dragged through the mud" by the tenant.  Why are the stories conflicting?Regardless, going back and forth in this medium does not solve anything.  Please call our office (317-924-0810) for any rent related questions.  Please call our Maintenance  Line (317-716-9893) for any maintenance issues that come up.  We are looking forward to working with you to maximize your living experience with Alpine Property Management.Thanks!Alpine Property Management

Alpine Property Management contracted a roofing company to repair the roof/shingles/decking/chimney/interior drywall and ceiling/paint.  The contractor was paid $1,200 to complete the repair.  Alpine Property Management has received no further maintenance calls from this tenant about this issue or any others at the property.  I have attached a copy of the completed invoice.  Also, the tenant does owe $216.43 in back rent.Alpine Property Management is committed to resolving any issues that arise at the properties for which it manages.  I am not sure what is not satisfactory about the roof situation since the roof repair/interior work has been completed, and we've received no further calls from the tenant.

Alpine Property Management is committed to providing safe and clean homes for our tenants.  In order to achieve that goal, we keep detailed records of any and all maintenance issues.The tenant moved into the home 9/9/16.  Please see attached "Flea Work Order".  As you can see, the...

tenant reported fleas on 11/2/16, which is nearly 2 full months after they moved in.  If there were fleas inside the property when the tenant moved in, we would have received a phone call within the first week.  I am not sure how it would be Alpine's fault if the tenant reported fleas almost 2 months after moving in.  Regardless, we have sent the work order to an exterminator.  To insinuate that Alpine has been negligent or dismissive of any fleas is a complete lie.We handled the AC unit work order immediately after it was received.  Please see "Central AC Repair" attachment.  We cannot control when things break, but we control how quickly we fix them.  And we did so in this case.  To suggest that we've let a Central AC issue linger is completely untrue.I have checked every maintenance work order that this tenant has submitted.  NOTHING has ever been reported about mold.  The only reoccurring issue we've been having is an issue with one of the toilets.  We've snaked the toilet to clear, replaced the toilet, and are now installing an injector pump to help with the drainage since the toilet sits in the bottom story of a bi-level home.  The home does have 2 bathrooms, so the tenants have been able to use the restroom during the repairs process.  We've been working to solve the issue in a timely manner.  I called the plumber who has been dealing with the toilet issue to inquire about any mold.  The plumber said he has NEVER seen any mold OR has the tenant told him about any mold.  And he has been over to  the house numerous times.

Alpine Property Management is an independent Property Management company that is committed to providing safe and rentable homes to our tenants. Alpine Property Management is contracted by the owners of the homes to handle the Property Management aspects (tenant screening, rent collection,...

maintenance issue remediation, etc). As an organization, we are responsible for screening the prospective tenants based on income level, credit history, etc. Since the tenant screening falls under our responsibilities, we do NOT source or directly place perspective tenants into our homes. This would be a conflict of interest if we were sourcing the tenants AND screening them. To avoid this conflict of interest, we work with independent leasing companies (no direct affiliation to Alpine Property Management) who work to find tenants and show them our homes available for rent. "JC" is an independent leasing agent that does NOT work for Alpine Property Management. He does not represent Alpine Property Management in terms of direct promises that can be made to the tenant. He does not have the authority to make any promises regarding Window AC units on behalf of Alpine Property Management (if indeed that is what happened). Alpine Property Management's communication to our tenants, potential tenants, and leasing agents regarding Window AC units is that Alpine will always ASK the owner if they would like to provide Window AC units for their tenant. We NEVER promise that this can be fulfilled since a source of air conditioning is NOT required by the state of Indiana for rental homes. Alpine is tasked to manage the homes.  We do, however, highly recommend to the owners of the houses we manage to provide Window AC units for the tenant.  We cannot make decisions to spend an owner's money to provide units if we do not have permission. Also, there is nothing in the signed lease agreement outlining that Window AC units will be installed. When the previous tenant at this home moved out, an independent contractor (contracted with Alpine) completed a comprehensive mini rehab on the property in order to restore the home to "rent-ready" condition. This includes painting needed walls and trim, flooring replacements where needed, mini blind replacements where needed, final cleaning, testing furnace and hot water heater, etc. Once the contractor completes the entire scope of work on the mini rehab, we perform a final inspection to check.  The house looked great. If the final inspection finds all items complete, we release the property for rent. On May 19th, the independent contractor confirmed that the gas was on, tested, and the mechanicals were working fine. Additionally, the confirmation number provided by [redacted] at Citizen's Energy for the gas turn-on was [redacted]. Once we had everything confirmed, we released the property for rent that same day, May 19th. Per Alpine Policy, once the mini rehab is complete, we contact the utility company to have the gas/water off to the home to avoid utility costs for our homeowners so they do not pay for potentially expensive utilities at a vacant house. Also, it is not safe to have water turned on to a vacant home as one plumbing failure can lead to a water damage disaster.I do not know why Citizen's Energy was fine turning on the gas in mid-May during the mini rehab but would not turn on the gas in June when the tenant wanted it turned on in her name. Once we received the call from the tenant regarding the issue with the furnace and water heater that was preventing gas being turned on, we sent the work order to an independent contractor immediately. The contractor tried to schedule an appointment with the tenant, only to have the tenant postpone twice; once to later that same afternoon and a second time to that next day at noon. These issues have been repaired. The lease agreement that the tenant signed states that the homes is to be rented "as-is". If the cleanliness issues (which I do NOT believe to be true based on our Field Manager's approval when he did the final inspection AND the pictures attached) were true, why would she voluntarily sign a lease to live there? The pictures that Alpine has attached to this response show the home to be in a safe, clean, and rentable condition. As far as correspondence with this tenant, our Maintenance Coordinator was berated profusely by the tenant over the phone. Alpine Property Management will always work to solve issues and communicate like the adults that we are. Yelling and screaming does not solve the issues any quicker.Sincerely,Alpine Property Management

Alpine Property Management is committed to providing safe and livable homes for our tenants.  The incessant rainfall over the weekend caused thousands of basements to flood across Indianapolis.  Given the unseasonably high rainfall and severity, Alpine has been working non-stop to resolve...

both the water and HVAC issues (caused by water getting into basements where the mechanicals are often located).Please see attached lease, particularly Page 5.  The highlighted section shows the verbiage where basements are considered non-livable space, and therefore Alpine is not held responsible for any damage to tenant personal items.  Alpine regrets any personal property loss by the tenants.  This is why we advise NOT storing personal belongings in basements.Our emergency maintenance staff was in constant contact with the tenant over the weekend.  With the rainwater coming in as quickly as it was, we had to wait until the rainwater stopped falling before we could remedy the basement flooding issues.  It does not good to instantly pump water out of a flooded, unfinished basement if the rainwater is currently coming in from the ground.  I have several screenshots of aggressive and threatening text messages from the tenant while Alpine was in contact about the basement water issue.  We do, however, appreciate the tenant's quick actions on his end while the water was coming into the basement from the heavy rainfall over the weekend.The HVAC repair man is scheduling an appointment with the tenant today and will get there ASAP to fix the air conditioner.  We want to get these issues taken care of ASAP, but we are addressing hundreds of maintenance calls regarding water issues.  It is a high priority to get this fixed ASAP.Before the tenant moved in, we installed a newly refurbished refrigerator from [redacted]'s appliances.  There was a problem on 8/2 with the fridge.  [redacted]'s went to the home to address the issue.  It was fixed.  Then on 8/15, there was another issue with this same refrigerator.  [redacted]'s went back a 2nd time to repair.  Yesterday (8/30), the tenant reported that there was an issue with the refrigerator again.  Once again, we have dispatched [redacted]'s to repair.  While we cannot control when there are breakdowns, we can control how quickly we dispatch the repair order.In conclusion, we regret the inconvenience experienced by the tenant. including loss of personal property stored in the unfinished basement.  We have been working around the clock to resolve these issues in a timely manner.

Alpine Property Management has taken the appropriate actions to remedy this situation.  On 11/22, the tenant called our maintenance line to report that the furnace was not working.  We sent an HVAC technician to the home to repair the furnace.  The HVAC technician noted that the...

furnace was an older model, but he was able to repair the furnace to get it going and working properly.  On 11/30, the tenant called back to report that the furnace was not working.  Again, the same HVAC technician went there, noted that the furnace was older, and got the furnace going once again.
On 12/2, the tenant called back to report that the furnace was not working.  This time, we sent a different HVAC tech to the home to see if he could have any lucking in reparing the furnace.  The new HVAC tech also reported that the furnace was an older model.  Her performed the same repair as the previous tech, and got the furnace up and running again.  He recommended that we replace the blower motor as that was the cause of the issue.  Since this furnace is an older model, no HVAC supply shops currently carry that model of blower motor "in-stock".  The tech had to "special order" the correct blower motor from the factory.  In fact, the factory had to "hand-make" the blower motor as that model was no longer in production.  Since the part needed to be special ordered, it would not arrive until 12/8 or 12/9.  Once the blower motor part arrives, the HVAC tech will install same day.  When the HVAC tech left the property on 12/2, the furnace was running correctly, albeit a bit noisy.
Alpine received no phone calls from the tenant from 12/3 to 12/6 (including none to our 24/7 emergency maintenance line over the weekend) reporting that the furnace was not working.  On 12/7, the tenant came into our office to report that the furnace was not working.  We let him know, once again like the HVAC tech did while he was at the property, that the special order part was being made, and would be installed as soon as the part arrived.  To accommodate the tenant for the short period of time until the part arrives, Alpine had a contractor drop off space heaters that same night to hold them over temporarily.
If the part does not arrive today (12/8), Alpine will provide the tenant with money to pay for a hotel room for the night since the part is scheduled to arrive on 12/9 at the latest.  This is in addition to the space heaters Alpine already provided to the tenant to hold them over temporarily.
As you can see, Alpine has made multiple, good-faith efforts to remedy the situation quickly and take care of the tenant's temporary inconvenience.  While we cannot control the age of an existing furnace, how long it takes to special-make a part for the furnace, etc, we can control the steps taken to fix the situation, and we have done so.
Thanks,
Alpine Property Management

As stated with in our previous response, For 2 years since the complex has been occupied, we received no communication or letters from [redacted] regarding the gravel lot.  Two years.  No issues or communication otherwise whatsoever.  Ever since the owner who contracts us to manage the complex purchased the property (3 years ago), we all were in agreement where we thought the property line was.Regarding the citations from Marion County regarding the dumpster, the ONLY citation ever communicated to us about the dumpster was the fact that for the first week or two of tenant occupancy at the complex, the dumpster did not have a fence around it.  Once we received communication about the fence, we erected the fence immediately.  After doing so, we received ZERO citations or complaints in TWO YEARS from [redacted], the City of Indianapolis, Marion County, [redacted] (dumpster owner), etc.  It is interesting that the tenant seems to think he knows all about the (false) history of citations and complaints when he's only lived there for a little over 2 months.  Alpine has been managing the complex for 3 years (including original construction rehab).  Even if there were additional citations received, [redacted] NEVER sent them to Alpine.  If [redacted] received citations, why would they not, at the very least, send them to Alpine?The decision to offer to purchase or rent the lot was done purely based on the tight time frame [redacted] gave us before they erected the fence.  As stated in our original response, the time frame given to us by [redacted] would not allow enough time for us to conduct a survey to either dispute or agree with [redacted]'s idea of where the property line was.  We had almost no other choice since [redacted] was unwilling to budge on the timeline of fence erection or provide us with a copy of the survey they had conducted.  As stated before, Alpine even offered to purchase a copy of the survey from [redacted].  That request was denied.As far as the pool goes, that was erected by one of the tenants in the complex over a holiday weekend WITHOUT ALPINE'S PERMISSION.  Once we found out about the pool, we had the pool taken down immediately.  Please see attached picture.  To equate Alpine Property Management to the rogue actions of one tenant is ridiculous.Alpine Property Management does not advertise for lease the properties that it manages, so it is not possible for us to advertise "Off-Street" parking at this location.  Alpine Leasing is a separate company (independent from Alpine Property Management).  We will call the operator of that company and have him take a look at his marketing and make any needed modifications.Sincerely,Alpine Property Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10721193, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company said that they are getting the roof fixed and the roofer that was sent to my home on Friday July 17th told me he has submitted pictures and proof that we need a new roof 5 times . But in the five times he has submitted the pictures to the company my roof has still not been fixed. I am contacting a lawyer and the health department is coming to my home to inspect it. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We weren't compensated for anything so whatever . Nothing got resolved! As I stated a month ago. Alpines customer service is horrible and the don't truly care about their tenants. No need to go back and forth! They feel as if they were right in the situation so the next time I will get it fixed myself and get reimbursed because never again will my children go that long with out a heat! And by the way who rents a 4bedroom for one individual. The agent I dealt with knew I had children and he looked over the application before I put it in so stop trying to make someone look bad with the fact remains, that Alpine left their tenants in a house for almost a week with no heat! Period end of discussion!Regards,[redacted]

Alpine Property Management is committed to providing safe and clean homes for our tenants.  I believe this whole ordeal was a miscommunication.  When we received the call from the tenant reporting an extremely hot home even while the Central A/C system was running, we sent an HVAC Tech to...

the property to inspect the A/C System.  When the HVAC Tech examined the system, he found it to be working properly.Since the A/C system was working properly, the HVAC tech tried to find the source of why the home was not cooling sufficiently.  He felt that adding additional insulation in the attic would solve the problem.  Since he is an HVAC tech and not a general contractor, he does not do insulation installation.  That HVAC tech would not install insulation, but another independent contractor Alpine that Alpine would send could do so.  Perhaps the tenant (or the HVAC tech) mistakenly understood that nothing would be done.  Alpine will send someone to install the insulation in the attic, just not that HVAC tech that was there that day.I called the mother of the primary tenant and spoke to her yesterday.  I let her know that a general contractor would be calling her this week to setup an appointment to add additional insulation in the attic.  This issue will get taken care of properly.Alpine Property Management

Alpine Property Management has reached out to the tenant to request a picture of the "red tag" left by the Citizen's Energy Tech to see what the exact issues are, if any remain.  We have received no picture from the tenant.  We followed up today (11/20) with a phone call to the tenant.  The tenant said he/she would send over the picture, but nothing has been sent.  We stand by the fact that we've reached out the tenant, made a good-faith effort to complete a full diagnostic of the furnace system, found no gas leaks, etc.  We are committed to making any and all repairs, but we need the tenant to call Citizen's to return to the property to turn on gas services.  We have no evidence to show that the tenant has done so after the original request was put in.We need the tenant's cooperation by him/her calling Citizen's Energy to come back to the property.  We remain committed to helping the tenant any way that we can.

Alpine Property Management is committed to providing safe and functioning housing for our tenants.  This work order was called in late yesterday afternoon.  Before that work order yesterday, we had not received a call from that tenant for nearly two months.  We have addressed EVERY...

work order she's called in.  Like everyone around the city, we are battling high water tables and water in basements due to the recent amounts of rainfall received.  We have taken numerous, similar calls in the last 24 hours at other homes around the city.  We have a plumber en route now to get the water out from her basement.  We are still within the 24-hour turn window for emergency work order fulfillment.  We have been in communication with the tenant and are committed to resolving this matter ASAP.  While we cannot control the crazy amount of rain we've had, we can control how quickly we tackle these issues.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All of its a lie, I asked from the very beginning to be placed in a hotel. I never received a response. How can you say you've done everything in good faith when you left a family displaced for almost a week straight in the cold. You offered a hotel after you received a tracking number for the motor and knew that it would be in on the 9th of December . You haven't called to apologize nor have you offered and compensation for what we have been through! On top of that you Alpine Management have not came and fixed any of the other problem that we have with the house. So please do not speak of "Good Faith", or maybe that the "Christian" in you ! Then you offered me space heaters the day before the motor was supposed to arrive! With a 1, 3,6,7,9,11 year olds in the house you offered me the worst space heaters in America! Then brought them at 10:15 pm. And I guess that makes it ok! Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The texts were not in any way threatening.  I texted the number that called me Saturday, I had assumed business work would be conducted on business phones.  As a tenant, I have the right to discuss my frustrations and complaints in a non-offensive manner, which I did, albeit in an animated disposition.  If it would've been communicated to me that the number calling me was in fact a personal line, and not a company-owned one available for tenant-to-landlord communication, I would've respected those boundaries and routed my complaints and frustrations elsewhere.  My reasoning for contacting via text was that I had no other way to reach anyone about my potentially uninhabitable and dangerous living situation.  I have also saved all text messages and would be more than happy to provide these "threatening" messages to anyone who wishes to view them.Regardless of what the lease says about personal property in the basement, we are still due reimbursement for materials spent to fix sump pump and prevent further damage to the home, as well as reimbursement for food lost when the refrigerator had been broke.  The breaking of the fridge had been communicated on 8/26 with my multiple messages, not 8/30 like Alpine has retorted.  When I visited the office on 8/30 I have Maintenance Manager Kathryn R[redacted] recorded on my phone saying she admitted the oversight of not getting the order in in a timely manner when I properly notified them on 8/26.  So it is absolutely not the case that the fridge was reported broken again on 8/30, we have had a working fridge for less time than a non-working one since moving in.You state the emergency maintenance team was in "constant contact" with me.  I have phone records, as do you, of only once having contact attempted towards me, on a personal, non-business associated line nonetheless.  Claiming you were in constant contact is absolutely not the case.As of 8/31/16, the AC has been fixed.  The contractor and I both ventured into the basement and he couldn't believe how poor of shape it was in.  Due to the flooding due to the incorrectly installed sump pump, water reached the ventilation ducting in the basement, soaking the majority of the unit and frying the board.  Due to no action or information from Alpine on the safefty of the situation I was not able to go as deep into the basement as before.  The contractor and I discovered still having standing water in the back of the basement by the air unit.  Still having standing water almost a week after reporting is unacceptable.  We now have mosquitoes in our basement as well as the potential for breathing in mold and mildew in the ducting being ventilated through our house.  I have recorded, verbal statements from the HVAC person stating these things as well.This is an image of our basement right before we fixed the sump pump, water was still rising, and would STILL be in the basement if it wasn't for our fast acting response to the situation.  While the AC was fixed by an HVAC professional, no one has yet to come survey and view anything flooding related.  As you can see, not only is the flooding very prominent, but plenty of exposed, hanging wires also had the potential to be underwater causing who-knows-what damage-wise, again, if it wasn't for us.Along with the sump pump not being set up correctly the lone basement window was boarded up poorly, which is how the basement flooded in the first place.  I have videos of the water coming in, and it's not natural or due solely to the "torrential downpour".  While I've admitted previously that I understands basements get wet from time to time, when it's due to the landlord's error in providing a proper, functioning house, things are a little different.  This in addition to the sump pump being set up incorrectly leads to the basement flooding and potential damage throughout the home due to mold, mosquitoes, and anything else at the fault of Alpine, NOT due to strictly ground water.I have also linked to a clip of when the basement first started to flood, once again, as you can see, this is due to poor infrastructure, and not ground water.[redacted]While we do appreciate that our AC is now fixed, it does not change our living conditions and potential for harm.  This house has inherent problems that should've been addressed prior to our moving in.  We will be following up with the Indiana Board of Health as well to see if any other measures need to be taken on this property.  This basement, as well as any ducting or wiring needs completely redone as well as cleaned and inspected if we are to continue living in this unit.
Regards,
[redacted]

Alpine Property Management received the attached "[redacted]" from [redacted] last Monday, November 23rd.  Alpine was completely blindsided by this letter both from a timing and execution standpoint.  We were under the impression that the gravel parking lot was laid on our side of the...

property line as this parking lot has been in existence for 2 YEARS with no communication from [redacted] as to otherwise.  I immediately contacted Brieanna from [redacted] back to follow up.My first comment to Brieanna from [redacted] was to reiterate that we will fully comply with property lines and get this resolved in a mutually beneficial manor.  There are 12 total apartment units at this complex, and given the proximity of the complex to [redacted], this was a benefit to that company as well given this complex provides them with a large customer base within walking distance to the store.  My second request was to allow us the time to conduct our own survey of the land OR purchase a copy of the survey that [redacted] conducted so that we are in total agreement on exactly where the property line is.  [redacted] denied our request to purchase a copy of the survey they conducted AND did not give us any time to commission our own survey before the fence would be erected.  Given the timing and the fact that it was the week of Thanksgiving, I did ask that our tenants be granted an extension to move their cars out of the lot.  It was not fair for our tenants (some of whom had already left town) to have to worry about their car being towed while they are celebrating Thanksgiving out of town.  Brieanna did grant me this request, so Alpine Property Management did proactively post notices on all cars in the lot AND on all doors asking our tenants to move their cars out of the lot for the time being while we worked this out with [redacted].  My last request was to inquire about the possibility of [redacted] selling or renting the lot to Alpine or one of our affiliated companies.  Brieanna asked me to submit formal LOI's, which we did (attached).Furthermore, Alpine had to work with [redacted] service to move the community dumpster located on the lot in question so that we could maintain trash service to the complex and keep it in a sanitary condition with regular pickup.  This was our first concern as the lack of a dumpster on the premises would jeopardize the cleanliness and sanitary condition of the complex.  We were able to work with [redacted] to move the dumpster to a new location this week so that regular trash pickup could be maintained.I completely understand the tenant's concern.  In fact, he came into our office earlier this week and we sat down to discuss.  I let him know exactly what we were attempting to do and coming up with a fair resolution was our top priority.  Alpine never "blew" any of this off.  11 out of the 12 tenants at the complex, while are somewhat inconvenienced with the lack of off street parking for the time being, completely understand the situation and have complied with our request.  It is important to note that there is ample on-street parking AND there is nothing in the lease regarding guaranteed off-street parking for the tenants at this complex.  In our opinion, [redacted] is unfairly acting without giving us the time to commission our own survey to verify the exact property line.  It would be one thing if we laid the gravel last week, and they sent us a notice contesting the property line.  This lot has been there for 2 YEARS with no issues/communication from [redacted] that a property line issue might be in question.As communicated to the tenant in our meeting at the Alpine office earlier this week, we are doing everything we can to remedy the issue in a fair manner with both [redacted] and our tenants.  We have asked for their patience while we sort this out.  This is a big undertaking and process, so instant results and remediation are not possible.  With my response, it is clear that Alpine is working hard to remedy the situation in a fair manner by exploring all possibilities.  There was no "hand-washing" by Alpine whatsoever. Sincerely,Alpine Property Management

Ms. [redacted] has been one of our clients for years.  In 2014, her home became vacant after the tenant moved out.  In order to return the home to rent-ready condition suitable for the next tenant, we sent her a scope of work needing her approval and funding.  She did not respond....

 So, we subsequently reached out MULTIPLE times (see attached "Communication Attempt 1", "Communication Attempt 2", and "Communication Attempt 3" emails).  We could never get in touch with her for almost 2 years.  Without explicit owner approval and payment, we could not commence the work for liability reasons as the management company.When she finally did send payment (in May 2016), that amount only cut into her outstanding Accounts Receivable (A/R) owed.  Please see attached "Outstanding AR Owed" document. We tried to facilitate additional dialogue to explain the deficit owed and steps to resolve, but were unsuccessful like the previous times.She finally initiated conversation on Monday to follow up.  We engaged her yesterday, and are working non-stop with her to resolve this issue ASAP.  It appears to be a misunderstanding, but as you can see from the attached documentation and explanation, we did make several good-faith efforts to resolve this. Sincerely,Alpine Property Management

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have made complaints about this issue since May 2015, and they have only repaired some of the damage inside the home.The roof has not been properly repaired,and several wall wars still soaked from repeated leaks.Regards,[redacted]

Alpine Property Management is committed to providing safe and clean rental houses for our tenants.  Every maintenance issue that the tenant has called in since she's moved in has been sent out and addressed.  The owner of the home has spent over $2,000 fixing all issues that have arisen.As...

far as the roof issue, when the tenant initially called the work order in, we sent one of our normal, independent maintenance contractors to address the issue.  Since it was an exterior issue, no appointment with the tenant was required.  When we followed up with the independent contractor to inquire about the status of the repair, he confirmed it was complete and sent invoices for the work.  The owner of the home paid over $400 to the original independent contractor to fix that particular roof issue.  Every time we asked the contractor for finished pictures, he had an excuse as to why he didn't have them on him, but would send them over as soon as he got them.  We never had a problem with this contractor before, and in fact, he was one of our most reliable independent contractors.  However, after the tenant called back in to say that the roof was still leaking, we sent another contractor to the property to inspect.  Upon the inspection, it was determined that nothing had been done, and the original contractor was lying to us.  We promptly fired him, and reassigned the work order for the roof to another independent contractor.  That work is being completed ASAP.Alpine Property Management apologizes for the delay in getting the roof issue fixed.  We were duped by the original independent contractor, and have taken every step to remediate the situation for all parties involved.We have been working with the tenant every step of the way.  The tenant still owes July rent, even though that was due on July 10th.  As far as the tenant's interaction with the Alpine Staff, we contest what the tenant is saying about the rude communication from the Alpine Staff.  Alpine Property Management Staff maintains professional and courteous demeanors at all times while on the phone with our tenants.  Both employees mentioned in the tenant's write up felt that the tenant was the one that was aggressive and hostile on the phone.