Thorobred Chevrolet

RE: [redacted] Chevrolet Cobalt vin# [redacted] It appears Ms [redacted] is not satisfied with my original response to her initial complaint and I want to emphasize we did our best to repair her car and we did nothing wrongIt is unfortunate and beyond our control that the initial part we installed in early December failed again and we had to do a no charge warranty repair in February to correct the initial part failureHer battery was starting to fail the last time she was here which was causing her current concern with her car.Ms [redacted] has a eight year old car with 94,plus miles on it and as with any older high mileage car various parts of the car will eventually fail and the owner should expect additional maintenance expense as a car agesTherefore since we have done nothing wrong we will not be issuing any repair refunds for prior work we did correctly to repair mechanical failures on Ms [redacted] 's aging high mileage car.Sincerely, [redacted] Vice President Thorobred Chevrolet, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meAlthough I have to disagree with the "phone tag" comment, I was never given Patty's personal phone number, I was always transferred to her voicemailIt was later discovered that Patty was calling the wrong number which I didn't understand because she called me twice and left messages on the number I left with the dealershipI can easily provide a call long from my phone company and show how many times and what numbers I called to reach PattyBesides that comment I am very satisfied with the service and I have written several good reviews about my experience with the dealership on multiple review sites such as YelpI was very pleased with the service department manager, he was polite and met me half way with repairsI wasn't expecting anything, I just wanted my car back and the department went above and beyond assisting meI will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Seeing as how places like auto zone will replace a battery for free any day, the good will offer is a joke and in no way replaces the $I paid for not having my issue fixed I have escalated the issue to GM's corporate customer complaint center, and have also reviewed info on several power steering recalls GM has done on Chevy Cobalts I will also be filing a complaint with the attorney general's office and pursing legal action if the situation is not rectified Regards, [redacted]