Initial Business Response /* (1000, 5, 2014/03/06) */
Mrs*** signed our invoice and puchased carpet on March 3rdOur invoice clearly states that all cancelled orders are subject to a 25% re-stocking chargeShe had applied and been approved for financing through GE CapitlHer carpet
had been cut and picked up by the installer because she was scheduled for installation on March 5thHer purchase had been run and considered paid in fullWe have the signed invoice, credit application, and both receipts (sale and credit) through GE Capital to prove thisI can send to you if necessaryShe was not lied toShe wanted to cancel the order and did not want to pay anything even though we explained to her the carpet was cut to her room sizes and un-useable unless someone needed those sizesShe demanded to physically see the carpet that moment(which by the way I don't know how she would ve able to do at any other flooring store.) She refused to leave the store until the installer returned with her cut carpetAt that point, ** asked her to pay the $210; which is EXACTLY what it cost us to run the financingAny business has transaction fees with credit cardsHer total order was $4,GE Capital charges 4.99% of the total saleAgain, I have proof to prove thisTo hear now that she cancelled her check, makes me very angry since we have a legally binding agreement for 25%, a total of $1,I should consider legal action, but in this case, I think we should say thank you for cancelling your orderI would like to know how many other complaints you have on file from herWe consider the matter closed; and will not bill her
Initial Business Response /* (1000, 5, 2014/03/06) */
Mrs*** signed our invoice and puchased carpet on March 3rdOur invoice clearly states that all cancelled orders are subject to a 25% re-stocking chargeShe had applied and been approved for financing through GE CapitlHer carpet
had been cut and picked up by the installer because she was scheduled for installation on March 5thHer purchase had been run and considered paid in fullWe have the signed invoice, credit application, and both receipts (sale and credit) through GE Capital to prove thisI can send to you if necessaryShe was not lied toShe wanted to cancel the order and did not want to pay anything even though we explained to her the carpet was cut to her room sizes and un-useable unless someone needed those sizesShe demanded to physically see the carpet that moment(which by the way I don't know how she would ve able to do at any other flooring store.) She refused to leave the store until the installer returned with her cut carpetAt that point, ** asked her to pay the $210; which is EXACTLY what it cost us to run the financingAny business has transaction fees with credit cardsHer total order was $4,GE Capital charges 4.99% of the total saleAgain, I have proof to prove thisTo hear now that she cancelled her check, makes me very angry since we have a legally binding agreement for 25%, a total of $1,I should consider legal action, but in this case, I think we should say thank you for cancelling your orderI would like to know how many other complaints you have on file from herWe consider the matter closed; and will not bill her