Thoroughbred Title Agency

Please note that [redacted] was refunded in full for ${x $42.50), as per refund confirmations below: [redacted] enrolled in a membership-based website by the name of https://www.naturacel.com[ trialface/ The account was established on April 14th, 2015.The recurringterms are clearly explained on the checkout page https://wwwnaturacel.com/order now• checkout (where the customer ordered from) directly beside the red 'Send my Sample' button, which is compliant and visible for the customer to see which states.By placing and order you will enrolled in our VIP membership programThis program will charge $for your trial of NaturaCel on the 15th day and ship a full size jar of NaturaCel for $+ S/H every days thereafter until you cancelYou can canceJ or modify your membership anytime by calling 216w4440At that time she agreed to the terms and conditions of purchase of the day trial,which are also clearly stated in full detail: https://W\vw.naturacel.com/terms/We have included screen shots of our recurring terms, as well as our checkout page (see attached).These terms and conditions regarding cancellation clearly mention that cancellation must be provided through email during business hours (9am to Spm EST) PRIOR to the processing date of the recurring order, which for this order would have been April 29th, This was NOT done and we did agree that no future orders would be processed,which we have not charged her account after she called in on April 29th, 2015.This customer contacted us on April 29th to cancel her account, which was 1day after the trial expiry date of April 28th On good faith, we refunded the customer the agreed upon amount of $42.50,as per attached refund confirmation [redacted] re­ contacted our customer service department that same day (April 29th) with the bank representative on the line requesting full refund after agreeing prior that day to 50% refund of $ I n order to avoid a dispute, our customer service representative issued a refund for the remaining balance of $(now totaling the full amount of $85.00) see attached 2nd refund confirmationThe bank representative guaranteed our customer service representative that there would be nochargeback dispute if we refund the customer in fullWe had also cancelled her account and honored not to charge or authorize any future orders as of April 29th, 2015.Our customer service representatives were very fair with ***, not only refunding her the partial amount initially but then refunding her the full amount later that day on April 29th[redacted] was obviously upset that she overlooked the terms and conditions prior to submitting her online order on April 14th,2015.As of now the customer has received the product,a $value and has not cancelled her transaction prior to the 15th dayTrial terms are clearly mentioned on the checkout page of where she placed her order, where she had agreed to prior to placing her order.Please review the correspondence and supporting documents,her claim of 'shady business practices' is not valid, as all terms and business practices are clear and visible on the checkout page of where she placed her order

The compaint that I filed seems to have been resolvedThey removed the charges from my accountThey told me that I needed to let you know that the complaint has been removedI am not sure that I want to remove the compaint because I still feel that advertising is taking place. Thank
you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have attached additional information outlining my requests for additional company informatin which were not supplied by the customer service center. 
Regards,

Please note that [redacted] was refunded in full for $85.00 {2 x $42.50), as per refund confirmations below:[redacted] enrolled in a membership-based website by the name of https://www.naturacel.com[ trialface/ The account was established on April 14th, 2015.The recurringterms are clearly...

explained on the checkout page https://www. naturacel.com/order now• checkout (where the customer ordered from) directly beside the red 'Send my Sample' button, which is compliant and visible for the customer to see which states.By placing and order you will enrolled in our VIP membership program. This program will charge $85.00 for your trial of NaturaCel on the 15th day and ship a full size jar of NaturaCel for $85 + S/H every 30 days thereafter until you cancel. You can canceJ or modify your membership anytime by calling 1 877 216w4440At that time she agreed to the terms and conditions of purchase of the 15 day trial,which are also clearly stated in full detail: https://W\vw.naturacel.com/terms/. We have included screen shots of our recurring terms, as well as our checkout page (see attached).These terms and conditions regarding cancellation clearly mention that cancellation must be provided through email during business hours (9am to Spm EST) PRIOR to the processing date of the recurring order, which for this order would have been April 29th, 2015. This was NOT done and we did agree that no future orders would be processed,which we have not charged her account after she called in on April 29th, 2015.This customer contacted us on April 29th to cancel her account, which was 1day after the trial expiry date of April 28th.  On good faith, we refunded the customer the agreed upon amount of $42.50,as per attached refund confirmation.  [redacted] re­ contacted our customer service department that same day (April 29th) with the bank representative on the line requesting full refund after agreeing prior that day to 50% refund of $42.50.  I n order to avoid a dispute, our customer service representative issued a refund for the remaining balance of $42.50 (now totaling the full amount of $85.00) see attached 2nd refund confirmation. The bank representative guaranteed our customer service representative that there would be nochargeback dispute if we refund the customer in full. We had also cancelled her account and honored not to charge or authorize any future orders as of April 29th, 2015.Our customer service representatives were very fair with [redacted], not only refunding her the partial amount initially but then refunding her the full amount later that day on April 29th.[redacted] was obviously upset that she overlooked the terms and conditions prior to submitting her online order on April 14th,2015.As of now the customer has received the product,a $99.00 value and has not cancelled her transaction prior to the 15th day. Trial terms are clearly mentioned on the checkout page of where she placed her order, where she had agreed to prior to placing her order.Please review the correspondence and supporting documents,her claim of 'shady business practices' is not valid, as all terms and business practices are clear and visible on the checkout page of where she placed her order.