Response: Facts of issue Documented in our Practice Management System10/3/Patient examination10/5/Claim sent to the insurance patient provided us with on 10/3/2016; we havedocumentation in the patient's handwriting of the incorrect primary insurance that he provided to us on the date of his visit1/9/Insurance denied claim and indicated that the patient had other primary insurance1/11/Written notice to patient that we needed his primary insurance2/10/2" Written notice to patient that we needed his primary insurance3/15/3" Written notice to patient that we needed his primary insurance3/23/Spoke with patient regarding denied initial claim; patient provided Correct primaryinsurance information3/24/Claim resubmitted to corrected insurance4/5/Insurance paid claim4/6/Refund check issued to patient; Check *** in the amount of $25.004/19/Received patient's complaint from Revdex.com4/19/Called patient to discuss complaint; no answer, left message4/21/Patient returned call; we attempted to explain the facts of the case to patient; patientwould not listen to above facts; stated he did not receive his refund check and hung upCopies mailed to: Revdex.com
Response: Facts of issue Documented in our Practice Management System10/3/Patient examination10/5/Claim sent to the insurance patient provided us with on 10/3/2016; we havedocumentation in the patient's handwriting of the incorrect primary insurance that he provided to us on the date of his visit1/9/Insurance denied claim and indicated that the patient had other primary insurance1/11/Written notice to patient that we needed his primary insurance2/10/2" Written notice to patient that we needed his primary insurance3/15/3" Written notice to patient that we needed his primary insurance3/23/Spoke with patient regarding denied initial claim; patient provided Correct primaryinsurance information3/24/Claim resubmitted to corrected insurance4/5/Insurance paid claim4/6/Refund check issued to patient; Check *** in the amount of $25.004/19/Received patient's complaint from Revdex.com4/19/Called patient to discuss complaint; no answer, left message4/21/Patient returned call; we attempted to explain the facts of the case to patient; patientwould not listen to above facts; stated he did not receive his refund check and hung upCopies mailed to: Revdex.com