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Thorsen's Inc.

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Reviews Thorsen's Inc.

Thorsen's Inc. Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I will call [redacted] and contact her insurance company.
 
[redacted]
Owner
Thorsen's Inc.

Review: Dear Concerned:I had a packaged HVAC unit situated on the roof of the house, which was working just fine (even according to Thorsen's technician). Thorsen's, Inc. had placed an add, in Turlock Direct magazine, servicing A/C for $59.00. I took the opportunity to call them. After the initial service/inspection, the technician stated on the receipt, I have, that the "unit runs fine" and might need to change the capacitor some day down the road. I paid for the service right then. Less than ten days later, the A/C started blowing hot air instead of cool. I called them and told them about it, but they made me wait three days under hot temperature conditions of approximately 104*, Despite me telling them that I am disabled person, and need the A/C desperately. They did not care a bit and callously refused to make an urgent effort to fix it. Finally, three days later, the same tech came, and changed the capacitor. A day later, A/C stopped forcing air out completely. I called the company again. While the technician was working on it the third time, we both heard a loud noise (a thud like sound). Then, the tech came down the roof, and said that the compressor blew out this time. He told me that the whole HVAC will need to be replaced. He also, said the company will get in touch with me about the matter. Thorsen's never made an attempt to call me back regarding this. Nevertheless, they started sending me bills; claiming I must pay them $195.54 for their services. This is for something that they damaged instead of fixing. My HVAC was working just fine and Thorsen's botched the job and left me no choice but to go to Lowe's and purchase a new HVAC. It cost me $5.550.Desired Settlement: As I have stated in the above paragraph, I am disabled person and take medications for survival. I have a fixed low monthly income. [redacted]'s caused me tremendous pain: physically, mentally, and financially. I had suffered two weeks of agonizing pain during which I was left without A/C; followed by depression and anxiety. I lost many nights of sleep and was taking extra medications to prevent any type of seizures. In addition, I am left with a new financial burden. I have to pay thousands of dollars for the new HVAC I had to purchase. It is very tiresome situation for me.And, now I have been harassed by [redacted]'s to pay. I called the company many times to explain the situation. I had been put on hold over and over, then promised someone would call me back. No one has. They want to get paid for something they ruined.As a result, first, I beg the Revdex.com to make the public aware of [redacted]'s unprofessionalism, dishonesty, and irresponsibility. Second, I would

Business

Response:

[redacted] called on June 9, 2014 and used a $59.00 coupon to receive a service tune up of his AC package unit on June 17, 2014. The unit was cleaned and serviced as done with all service agreement customers. [redacted] wrote on his complaint that the technician wrote "unit runs fine". Specifically, the technician wrote "Serviced unit, recommend to change fan cap and compressor cap in the future. They are reading low. Unit running fine so far". [redacted] paid the $59 for the service only in cash. [redacted] called Thorsen's on Friday, June 27th at 3:52 PM and said the unit quit working. As the weather was over 104 degrees, our technicians were already working a lot of overtime hours in the heat and had full schedules of other customers with air conditioning problems. For the past 104 years in business, (Since 1911) Thorsen's has done everything possible to meet customer needs, but there are times of the year when too many customers have break downs and we can only take so many calls with trained technicians. We did fit [redacted] in the following Monday (as he stated 3 days later) as this was the first available appointment. [redacted]'s system was 20+ years old and the compressor finally blew up in the heat. He chose to have another company put in a new system, but that did not release him from the work that Thorsen's performed on his old unit. With that being stated, I do wish [redacted] would have called and asked to speak to the owner. I would have worked with him to resolve this issue and we would have installed a new unit for much less than $5500. I do believe [redacted] felt Thorsen's had not earned his trust and for that reason, I will absorb the labor cost. Instead of his bill being $193.65 + finance charges for late payment, he can pay for the parts we installed in the old unit plus tax for a total of $67.15. I believe that is a good compromise as I am absorbing almost two-thirds of the bill. Sincerely, [redacted] Owner Thorsen's Inc.

Business

Response:

It is apparent that we will not be able to find a win/win solution at this time. I am not going to attack Mr. [redacted]'s comments as this will not help us find a solution. I have instructed our office to cancel his debt and his account. If Mr. [redacted] would like to talk with me in person, he is welcome to call me and I will come to his home to hear his concerns personally. Otherwise, I wish him good health and happiness.

Review: In April, 2014 I had my central heating and air unit replaced the foreman, [redacted], advised me that he would get all paperwork together and submit it to my insurance company so that I could be reimbursed due to equipment breakdown & mold. He repeated told me and my husband how he does this all the time and knows exactly what to say and do and that he would make sure to get it all taken care of as soon as possible because I had to pay out of pocket to get it replaced right away due to medical conditions requiring it. He never emailed it to the insurance nor would he email them to me. After phone calls and texts to both him and to the company I still never got the paperwork. The customer service representatives even told me that they would not give me copies of my file because they do not do that there. At the end of September, 2014 I did receive the paperwork from them but only after a relative in a [redacted] with the owner spoke to him about my concerns. However, due to the delay my claim was denied and they are not reopening it. I will now not be reimbursed. [redacted] also told me not to pay for the bill for the service that was done to my old unit shortly before it was replaced as it did not resolve the issue and that he would take care of it and I am still getting collection notices for that even after multiple phone calls to the company telling them that I was told that he would take care of it since I had to replace unit. I am very dissatisfied because I am not out almost $4000 that we were confident we were going to get back.Desired Settlement: I would like for Thorsen's to take some responsibility for this as it is their foreman's lack of follow through that my claim was not resolved.

Business

Response:

I will call [redacted] and contact her insurance company.

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Description: Plumbers, Plumbing - Contractor, Heating & Air Conditioning, Air conditioning & Heating Contractors - Commercial

Address: 2310 N Walnut Rd, Turlock, California, United States, 95382-8910

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www.thorsensinc.com

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