Those Girls, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:the matter was resolve after failing the township inspection and recently received the requested refund I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The $was an update to the permit for the humidifier, this charge is from the township, has nothing to do with Mid-State Your permit was filed without the humidifier, we amended the permit which is where the $is coming from Basically your permit would have been $if the humidifier was originally on the application Please remit payment for the humidifier @ $ Thank you

When the technician arrived at their home on 7.31.17, the tech found the compressor as not running the contactor was making a loud noise and the capacitor was bad The tech advised that what these parts were cost prior to putting them in, also advised on the service ticket which they signed that the compressor will likely FAIL and that they should replace the system The client was adamant that he did not want to change the equipment even though we had just advised that the system will fail The following day the compressor failed, we offered a price of $6,for the replacement of the air handler, coil and condenser Unfortunately once the parts are installed they are no longer of any use to us as we cannot do anything with them The parts were installed and the ticket signed off on See attached documents The client wants to recoup this because they found a contractor that was cheaper than us for the replacement of the equipment Pricing for equipment varies based on the company or individual installing the equipment Someone who has no overhead, single truck and no office staff or organization is going to be cheaper than a contractor that has an office, office staff, multiple emlployee's, techs, installation teams, etc You typically get what you pay for Our pricing is very inline with other like sized organizations and we are typically competitive against even the small on man operations And if there is a discrepancy in cost we can show the client the value of a larger company versus smaller All companies are not apples to apples which is why you see differences in prices quoted

We understand your frustrations with regard to the inspections from the township and apologize for our delay in resolving the issues in a more timely manor. It is important to keep in mind that each township is different with regard to the interpretation of the code. Each inspector in... their respective towns interpret the codes differently so what occurs in town a is not he same in town b or c. Your issues were very minor and existing conditions but regardless should have been taken care of sooner. All repairs were completed on January 9th with regard to the failed inspection and humidifier. Your humidifier which caused the no heat was an existing line that ran outside. Your prior humidifier was connected to this device. However due to the extreme temperatures we had at the start of the new year this line froze causing a back up of water which tripped a safety switch we had installed on your system. This was repaired on January 9th. As per our contract Mid-State honors our warranty and commitments, we expect our clients as well. We have fulfilled our obligations and ask our clients to as well. If this requires paying permit fee's we request that all fee's are paid upon completion. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as they follow up on August 18th as stated
Regards,
*** ***

Mid-State installed a new furnace and central air conditioning system on 6.29.2015. The customer had subsequently called our office relentlessly following the installation with regard to temperature and humidity issues. Our installation had returned to *** *** home several times
throughout this process inspecting the project all of which were resolved by adjusting the thermostat each time. We sent our service manager on 7.13.2015(service ticket attached) again to answer her complaints about temperature and humidity. The common complaint was that it was too cold or too warm in the home. Since our visit on the 13th *** *** has made her various complaints to the various social media and government entities. The condensate drain is scheduled to be relocated on Tuesday in order to appease the client, this has no added benefit by having the condensate drain at 36” versus 12”. As for the humidity, I spoke to *** *** this am, @ approx11am, per our conversation since we had been to the home on the humidity level in the home has been dropping and is now at an acceptable level to her. She believes that her home was saturated with moisture prior to the installation as she advised she could hear her furniture “popping” in the house. Mid-State at this point in time considers this matter closed as we had addressed her concerns and issues prior to receiving this complaint and request that this matter be closed at this time

Complaint: ***
I am rejecting this response because:Already paid $for permit fees, now received a bill for $132.This last fee should be waived as the humidifier was installed the same day of the furnace, coil and condenser.As you place the humidifier on to the existing line, it was your responsibility.I feel this would be a fair offer
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:the matter was resolve after failing the township inspection and recently received the requested refund
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We understand your frustrations with regard to the inspections from the township and apologize for our delay in resolving the issues in a more timely manor.  It is important to keep in mind that each township is different with regard to the interpretation of the code.  Each inspector in...

their respective towns interpret the codes differently so what occurs in town a is not he same in town b or c.  Your issues were very minor and existing conditions but regardless should have been taken care of sooner.  All repairs were completed on January 9th with regard to the failed inspection and humidifier.  Your humidifier which caused the no heat was an existing line that ran outside.  Your prior humidifier was connected to this device.  However due to the extreme temperatures we had at the start of the new year this line froze causing a back up of water which tripped a safety switch we had installed on your system.  This was repaired on January 9th.  As per our contract Mid-State honors our warranty and commitments, we expect our clients as well.  We have fulfilled our obligations and ask our clients to as well.  If this requires paying permit fee's we request that all fee's are paid upon completion.  Thank you.

Complaint: [redacted]
I am rejecting this response because: Attached is the service ticket that was supposedly signed for that we received via email the day after service.  There is no signature on it, no mention of how adamant we were to replace the parts after being told it would not work or that the tech advised against it. Ticket says tech mentioned we should CONSIDER replacing the system, which I already stated he mentioned after replacing the parts, for the FOLLOWING SEASON.  Why would we agree to discussing estimates and financing options after spending approximately $700 on parts if we knew the system was going to fail??  If the tech had made it sound like the system was in dire need of repair we would have just done it, but he never made it sound as though the system would not make it through the night.  The service ticket you attached is a electronic copy in which my husband's signature for the credit card charge was added behind the service ticket we were never presented with or signed.  Nor does your electronic ticket or mine state anywhere that all sales are final or anything to the effect.  There is no wet ink copy anywhere.  The only wet ink copy I did receive however was when the tech came back and we were so kindly offered a $700 credit on a whole new system (copy attached).  The seller is annoyed that we chose another reputable company which is why he is not willing to work with us on refunding the cost of the parts.  I have the parts in my possession and am happy to return them to Midstate. 
Regards,
[redacted]

When the technician arrived at their home on 7.31.17, the tech found the compressor as not running.  the contactor was making a loud noise and the capacitor was bad.  The tech advised that what these parts were cost prior to putting them in, also advised on the service ticket which they...

signed that the compressor will likely FAIL and that they should replace the system.  The client was adamant that he did not want to change the equipment even though we had just advised that the system will fail.  The following day the compressor failed, we offered a price of $6,800.00 for the replacement of the air handler, coil and condenser.  Unfortunately once the parts are installed they are no longer of any use to us as we cannot do anything with them.  The parts were installed and the ticket signed off on.  See attached documents.  The client wants to recoup this because they found a contractor that was cheaper than us for the replacement of the equipment.  Pricing for equipment varies based on the company or individual installing the equipment.  Someone who has no overhead, single truck and no office staff or organization is going to be cheaper than a contractor that has an office, office staff, multiple emlployee's, techs, installation teams, etc...  You typically get what you pay for.  Our pricing is very inline with other like sized organizations and we are typically competitive against even the small on man operations.  And if there is a discrepancy in cost we can show the client the value of a larger company versus smaller.  All companies are not apples to apples which is why you see differences in prices quoted.

Unfortunately our company has had some turnover in the past few months with regard to our office personnel which has delayed our response on this matter.  That being said, our response is that the technician that was at the house is a very seasoned and ethical person.  I am shocked by the...

accusation that he purposely and willingly tried to coerce you into making a purchase that would potentially not be necessary.  I do question the aspect of the complaint where it is stated that the technician "threw something behind a bush".  Why did you not question him why he was throwing something behind the bush?   That doesn't make sense to me.  Our company policy is such that does not allow for the technicians to state that equipment "has to be replaced".  Our technicians give recommendations of repair versus replacement and offer options as to what would be the best for the given situation.  Whereas I do not believe that that one party is lying versus the other but rather believe there is a misinterpretation of the circumstances.  The original complaint was on July 12, 2015, a Sunday.  The original service call that Monday, July 6th.  A 2nd technician from another company on 7.7.2015.  In a handful of days you decide to file complaint(s) rather then call the office to ask what's up?  You claim to have called the salesman yet the salesman has no recollection.   I would like to see the service report from the other company prior to any resolution.

As stated in the prior letter I sent to Revdex.com on this past Saturday, this issue with the client has been resolved for a few weeks now.  Please contact the client to verify.

The $132 was an update to the permit for the humidifier, this charge is from the township, has nothing to do with Mid-State.  Your permit was filed without the humidifier, we amended the permit which is where the $132 is coming from.  Basically your permit would have been $348 if the humidifier was originally on the application.  Please remit payment for the humidifier @ $132.00.  Thank you.