Those Guys Auto Reviews (%countItem)
Those Guys Auto Rating
Address: 1280 S Naco Hwy, Bisbee, Arizona, United States, 85603
Phone: |
Show more...
|
Add contact information for Those Guys Auto
Add new contacts
Address: 1280 S Naco Hwy, Bisbee, Arizona, United States, 85603
Phone: |
Show more...
|
Add contact information for Those Guys Auto
is the owner of this mechanic shop. He took my vehicle in last week and since then has been verbally abusive, condescending and refuses to return my car. The last time we spoke, I simply asked for an estimated time of return and he screamed at me, called me a drunk (he has no basis for this insult), told me to have my drinking buddies drive me around if I need a car so much, and finally told me to get therapy and hung up on me. I have never been so insulted, and he has my car!!!
I called back, he picked up the call and immediately hung up on me. So I called again, he did the same. FIFTEEN TIMES he did this. He is holding my car hostage, refuses to return it to me, HE ADMITS HE HAS NOT PERFORMED ONE REPAIR OR SO MUCH AS OPENED THE HOOD, so there is no bill due but he refuses to return my car or answer my calls.
He has been so emotionally and verbally abusive I spent the whole day in tears. This is not right. He cannot treat people this way and hold their vehicle as a hostage without fixing it and refusing to return it!!!
On or about January 3, 2020 I received a call from *** that she had car problems. I was informed that I was the third mechanic to work on this car. The first was a mobile mechanic. Ms. made comment that he (mechanic) thought, "She was the sexiest thing in the world/planet!" She also stated the mechanic hung around her for two weeks and the car was never repaired. Ms. stated the second mechanic was a neighbor who lived a few houses away. His name was *** who agreed to work on her car. During that time *** injured his back while working on her car.
Ms. then contacted me. I expressed interest in doing the job to replace the timing belt that *** started before his injury. To transport the vehicle my tow person is ***, *** knows *** (second mechanic) personally and went to his residences within a day and towed the car to me at Those Guys Auto. I have a very busy business and usually a yard full of vehicles at any given time. Quite often, sheriffs department vehicles. I communicated with *** when the vehicle arrived. I stated that I had not been able to look at the vehicle because it had not been here long. While on the phone with her, I stated I would walk over and look at it right then. I stated I could see various parts in the vehicle from the job that *** had previously started. While still on the phone, "we" went around front and lifted the hood. I stated, "It looks like most everything is here, but I don't see a battery." *** immediately stated there 'was' a battery in the car. I look through the vehicle back of seat, trunk etc. and did not see one. She then got, what I thought was, extremely emotional. She accused *** of stealing her battery. I attempted to calm her and suggested she call *** to find the battery. She said she would, and we hung up. Approximately, 10-15 minutes later she called back again emotional and stated he would not answer his phone. During that call, I suggested that she call him a couple more times because the man just injured his back and could not bounce up to answer the phone, he needed a chance. We hung up.
Evidently, she did get in touch with *** and found that her battery was sitting on a shelf on a charger. I stated, *** was doing something nice for her and not 'stealing' it. After business hours, my son, Mike, and I, drove to John's to pick up the battery. I had a chance to talk with *** who he told me he saw evidence of sever blowby, a very tired engine - and he stated he did not have a chance to purchase the parts yet. The next day I ordered the parts from Napa. They were not in stock and had to be ordered. I believe it was the 8th when I received the parts. We installed the timing belt and I advised Sam that I heard the car run. I was not able to complete the job because the dried out and broke valve cover gasket also needed to be replaced. Napa in Bisbee did not have this in stock either and would not be able to get it in until Tuesday, the following week. I called around and Auto Zone in Sierra Vista, could have one shipped in on Friday during the day. After business hours on Friday, I drove to Sierra Vista to pick up the gasket. It was dark when I returned. My business hours are Monday-Friday from 7:30 am to %:30 pm. I has made prior commitments for Saturday and Sunday morning that I attended to. On Sunday afternoon I completed Sam's vehicle and called her at apprx. $pm. She complained about trying to find a ride and state that she would start walking. Apprx 20 min after our phone call, *** stopped in to discuss a project we were working on. I asked *** if he would drive out to Bisbee Junction to intercept Sam walking and bring her back to her car. When *** returned to my shop, he stated he went there and back, looking both time and did not see anyone walking. Sam did not pick up her car until later the next day.
About one and one-half weeks later, *** called to say that her battery was dead. I invited her to stop by so we could check it out. We decided it was a bad alternator. *** stated she could fix that herself. After she changed her alternator, she called to say that it still would not charge her battery. I told her she could stop by and I would check it out. I came back from giving another customer a ride home shortly after she arrived at the shop. My son was already looking at her car with test equipment. After I looked at it, I determined the alternator was improperly installed, it was not "clocked" correctly. (The directions on how to accomplish this task is included in the package with the new part.) I requested the core alternator from Napa, which they delivered to my shop, and then compared the two alternators. I showed and then explained to *** the differences and how they needed to be corrected. Then I removed the new alternator, corrected the problem, and reinstalled the new alternator. End results, the alternator was charging her battery. (This episode took approximately two hours which took us away from other customer vehicles that we in the process of attending to when she arrived.) She said, "Thanks," then quickly drove away. I was not compensated for my time.
I understand that it was a Friday night (from a message I accessed the following Monday after opening shop) maybe around mid-night, or Saturday 1:00 a.m. when her vehicle broke down again. Normally, on weekends, I leave the gate shut and ignore the phone as it is my time, I can get things done without the normal interruptions during the work week. On Monday morning, the 11th, I received the 4 voice mails left by *** over the weekend. Saturday, she left three to include one left at 8:51 p.m. On Sunday, I received one at 6:15 a.m. in which she 'demanded' I call her back. All of them demanding to know "exactly when" her car would be done and as to why I didn't call her. I called her back early on Monday. She told me she broke down really late on Friday and was worried about her car being broke into or stolen. I told her I would arrange to have it towed to the shop. I asked her where to find the key. I immediately called Kevin, again, to retrieve the car and bring it to the shop_ He was able to go do so right away but could not find the key. I gave *** phone number. *** called *** directly. Evidently, *** had to wait to have the key delivered in order to tow it to my shop, it was never left where she told me it was. As I was driving to a mid-morning ADOT appointment in Douglas that same day, *** called me, and I let her know the car was at the shop. I also advised her that I was currently driving to Douglas MVD for other business. I advised her that I had other vehicles already in the bays and could not get her car in immediately. She went into her extremely emotional rage and demanded to know 'when' her car would be done. I advised her again that I had other cars in process, and I couldn't get it in. She seemed slightly relieved that it wasn't on the street any longer. She hung up. Even after I advised her that I was driving, she continued to call 20 more times. (Yes, 20 times.) I did not allow these calls while driving. I spent the entire day at DMV, they had actually closed before I finished business with them.
Later the next day, Tuesday, I did have a chance to remove the timing belt cover and inspect my previous repair. The timing belt was/is intact with proper tension on all gears. ALLDATA shows proper procedure that no gears be removed to replace the timing belt. Seeing as John, second mechanic, had all the timing marks set to replace the belt, we rechecked and installed the belt. ALLDATA also states it takes 2.1 hours to complete the job. I charged *** 1.5 hours. ALLDATA also states, that if the timing belt fails when the engine is running, it may cause serious damage inside the engine. The inspection I did after it was towed to the shop the second time, none of the timing components were turning as they should have. In my opinion, the crank shaft gear that drives the timing belt has a fault. I contacted Napa and various other part sources and was told that part is obsolete, not available and Napa did not even have a listing for it. Calls from *** continued to 'demand' exactly when her vehicle would be ready. For me, that was impossible to answer because parts were not available thru local vendors. Because I work on one part of a vehicle, does not mean, I warranty the rest of the vehicle. A voice mail message from *** stated she was filing complaints with every government office she could think of, including the Revdex.com, claiming I was holding her vehicle hostage. I decided that I was done working for this customer. I told *** that she owed $40.00 for the second tow. *** stated that it was illegal to add additional charges since she started litigations and she threatened me with court action and calling police. Under different circumstances, she might have been driving my own personal vehicle, as I have done for a few dire need customers in the past...
On February 12, 2020, a ***, called me from Texas, volunteering to pay her tow bill. It took me a little bit to enter his card manually, but I got it done. In the meantime, we had a pleasant conversation about *** car. I advised him that *** could pick up her car at any time. I also told him to let her know that I would let it stay here for a week or two without any additional fees or storage so she could have time to make other arrangements. I have not heard from *** since. I explained to Brian, what I believed the problem is now, what I had done previous, and the non-availability of the parts. I also stated to him that I could understand about not having a car. I told him that I suggested to her, that she could ask her drinking buddies, to help run her around. *** had taken offense to that. I have other customers that will call a "golf buddy" to pick them up when they drop their car off for service. Although I don't drink, I have had customers say, "Me and my drinking buddies are going to have a BBQ this weekend, you should come over." I have "Hot Rod Buddies" and "Airplane Buddies" and "Old Car Buddies", and do not hesitate to refer to them as such. It is my opinion that if one feels insulted or offended by being associated with a particular group or activity, maybe one should not involve themselves in that particular activity or group.
I have statements from *** and *** concerning their involvement in this situation. I also have time/date stamped receipts for parts involved in this situation. These are available upon request. If required, I will attempt to get phone records to show date/time/number of calls. Thinking back about my call with *** from Texas, I believe I was on 'speaker phone' or was recorded - there may be others that heard our conversation. He sounded like he was 'in a tunnel' when speaking. There are four voice mails saved on my phone, also with date, time and originating phone number, if you have a representative in my area willing to listen... The amount on my invoice is $201.26 - plus $40.00 from *** for the last towing.
Thank you for your time. I will wait for your return comment / correspondence. If you would like to contact me by phone, I can be reached at 520-432-5134 (shop) or *** (cell), please leave a message if I don't answer, and I will call you back. Sincerely, *** - Owner Those Guys Auto
As stated in *** message, I paid over $201 to have the timing fixed on my car, and a week and a half later the timing came apart again. He has already been compensated for this job but he did the work so poorly that it immediately fell apart again. He then charged me an additional $40 to have it towed from where it died when his work fell apart again.Not that there's any relevance, but my offense in the drinking buddies common is that I don't drink either. at some point *** decided that I did and he has been referring to me as a drunk ever since. he has been informed that is hostile, offensive and inaccurate. Still, he feels justified in writing a government bureaucracy to tell them I have drinking buddies. This is absolute slander and libel and he has been informed that it needs to stop. still, he feels confident reaching out to you to slander me as well. That's nice.*** owes me a full refund for the $201 he was paid to do the job, as well as the $40 he charged for a tow once his work fell apart. An apology and immediate cessation of any personal attacks would be wonderful, but *** knows what he's doing. His insult and slander are deliberate and he brings them up every chance he gets. This is unacceptable.
#1 — In your reply dated 2/20/2020, you stated that I should "provide a more thorough response." - I have sent (return receipt mail) a very detailed multiple page account of said situation offering and/or containing, but not limited to, references to documented dates, times, persons involved names, receipts, statements, and recognized guidelines of specific repair. Please inform me of what additional details you request so that I may "provide a more thorough response" as you have suggested. #2- Ms. attempted to file a stolen vehicle report against me over this vehicle, but Bisbee Police informed her that she voluntarily provided me her keys. She requested I have her vehicle towed to my facility to get it off the streets of Bisbee. Had I not done that, it would be in Police impound as an abandon vehicle subject to fines and fees. #3 Your same letter also suggests that I "review the case again and reconsider (my) position." I was planning to let it go, but with this ongoing, and your suggestion, I am inclined to file theft charges against Ms.. I spent a couple of hours removing, repairing (as install directions included with part required), and reinstalling the alternator that she installed herself. I received no compensation, she simply got in her car and left, drove away. Theft of services. I am not in business to do services for free. #4 My pricing and service of retrieving the battery, special trips during non-business hours for parts, and very low towing rates, well below the average industry cost and above performance of most other shops. You have the details; I challenge you to call around your area for estimates. #5 I have pictures of my installation of the timing belt that is still intact. Ms. states that "it came apart again". It did not. She has created a falsehood "on a government form". I request any evidence of her claim.
#6 — I have never referred to Ms. as "a drunk", and never "have referred to her as such ever since" to anyone. Another falsehood "on a government form." I also request any evidence of this claim. #7 I also believe Ms. is upset because she insisted that I hire her as a receptionist, which I would not, and she has referred to that during voicemails left on my phone. She also 'bumped into me a lot' and called me 'honey' during the 'alternator episode', which I also ignored. #8 I find it hard to believe, a business 'watchdog' organization, such as yourselves, act so intently on un-supported claims. I respectfully request from you any supporting facts that legitimize any of Ms. claims. My first impressions of your letter dated 2/20/2020 was that my response of 2/18/2020 was not read in its entirety by someone qualified to address automotive repairs and experience in the operational challenges of this type of business. #9 — Although Ms. claimed I was "holding her vehicle hostage," the vehicle has been left here for over two weeks now - after she informed me it would be removed (picked up) by *** (?), that same day. It is still here with no further communications from Ms.. I am not currently charging any storage. #10 Ms. complained of no communication, but also complained I mansplained to her. Mansplained? Summary —Not all complaints are legit. I am very disappointed that such a non-supported claim has made it this far. I would have been willing to let this go but continued negative actions of Ms. on 'social media'; and your suggestion of reconsidering my position, causes me to believe I should pursue it. I thank you for your guidance in this matter. Sincerely, - Owner Those Guys Auto
This is precisely why I needed help through a mediator. As with the former response, *** long-winded claims are off-topic, off base and in many instances contradictory and/or completely unfounded. Whatever counter-claim he thinks he has against me can be seen through court. The matter at hand is simply as follows:I initially came to *** to have my timing repaired. At his own admission, he charged me over $200 for timing repairs. All monies were paid in full and my vehicle was returned. Roughly one week later, my car died on the side of the road because of - you guessed it - timing problems. Having just paid to fix this issue, it was more than reasonable for me to call the mechanic that was just paid to analyze the situation. After inspection, *** informed me that "there are three parts to the timing. I fixed one of them. It's another one that's broken". *** did half the job and charged me for it. I did not ask him to fix HALF the timing issue and leave me dead on the side of the road a week later. I asked to have the entire timing issue resolved. People don't go to mechanics and ask to pay full price to have half an issue repaired.*** charged me to fix my timing, and returned my vehicle claiming that the timing issues were resolved. This was not the case, and that was a fraudulent claim. Furthermore, *** charged me an additional $40 for towing my car after the timing repairs he administered proved faulty. This, too, is the worst kind of business practice and may be illegal, I'm still looking into that. Initially I was willing to allow *** to complete the repairs I had already paid for. Since then, *** has proven to be hostile, argumentative, bullying and in many cases a stranger to the truth. I no longer feel safe in *** presence, nor do I find him to be a competent or honest mechanic. In light of such, he is no longer offered the opportunity to repair my vehicle. I would like a full refund of the $201 + $40, less the cost of parts.