Those Guys Flooring

Good morning Jasmine! Those Guys Flooring executed everything in the written contractWe give a lifetime labor warranty on all labor! The register a contractor only requires two yearsWe were contracted to remove and re-install two toilets [redacted] requested at the time of initial consultation if he purchased a new toilet, would we install it? I said no problemIt is your responsibility ***, to make sure the Installers know exactly what bathroom the new toilet goes in [redacted] was not on the job site when the work was getting doneApparently [redacted] wanted the new toilet in the other bathroomI said no problem and toilets got switched into the other bathroom at Those Guys Flooring expenseAs far as the quarter round trim goes in the kitchen [redacted] agreed to keep the existing code base on the kitchen cabinets at initial consultationWhen we were there installing the new flooring he decided to add a change order and add quarter round trim to the projectThere was no change order in writingThe quarter round trim did get installed at Those Guys Floorings expenseHector did NOT cut the low voltage wire for the furnaceThe house was under extreme construction before we ever arrivedSomebody else had remove the flooring in that room where the wire was cut.As far as the hump in the kitchen floor goes The house is a double wide manufactured home [redacted] had multiple companies come out and look at the humpBecause of the cost of fixing the subfloor he decided that he would live with the minor hump.So, as far as I can see, everything in the written contract was Executed by Those Guys Flooring and [redacted] CondichWith that Being said, Those Guys Flooring LLC will be more than happy to go fix and repair any problem or issue that comes up immediately that is up to the register of contractors standardsAll [redacted] has to do is call me and we will fix any work that is not complete! Please reply back to this email so I know you received it..Thank You,Those Guys Flooring LLCOwnerRay G*** [redacted]

Please see attached Consumer Complaint I filed with AZ Attorney GeneralMrG*** made a Sale on 12/02/collecting $down & $upon completionHe broke promises,cancelled on 12/& 12/13, caused many mistakes, sent non_English speaking personnel to our home who I could not communicate withImplied I demolished our home when in fact for 6weeks I had been rehabbing our home.In conclusion MrG*** refuses to put in writing to us until Revdex.com what his grievances areHe makes statements about the present condition of our home without Never Ever visiting our home after his initial Sales pitch

First of all the quarter round in the kitchen was a change orderIt says nowhere in the contract that we are contracted to install quarter round*** agreed to stick with the *** that was already there. Second *** did most of the demolitionWe did not cut any heater cord.Third, both
toilets were installed properly*** had bought a new toilet. *** wanted the new toilet in the other bathroomI said no problem so we change it. I paid to have all of ***'s complaints corrected!I went the extra mile to make him happy..I did not have to install quarter round and I did not have to switch the toiletsBut we did to make him happy !There is nothing else for those guys flooring to fix at his property!Please let me know if you have any questions?

Good morning Jasmine! Those Guys Flooring executed everything in the written contract. We give a lifetime labor warranty on all labor! The register a contractor only requires two years. We were contracted to remove and re-install two toilets. [redacted] requested at the time of initial consultation if he purchased a new toilet, would we install it? I said no problem. It is your responsibility [redacted], to make sure the Installers know exactly what bathroom the new toilet goes in.  [redacted] was not on the job site when the work was getting done. Apparently [redacted] wanted the new toilet in the other bathroom. I said no problem and toilets got switched into the other bathroom at Those Guys Flooring expense. As far as the quarter round trim goes in the kitchen. [redacted] agreed to keep the existing code base on the kitchen cabinets at initial consultation. When we were there installing the new flooring he decided to add a change order and add quarter round trim to the project. There was no change order in writing. The quarter round trim did get installed at Those Guys Floorings expense. Hector did NOT cut the low voltage wire for the furnace. The house was under extreme construction before we ever arrived. Somebody else had remove the flooring in that room where the wire was cut.As far as the hump in the kitchen floor goes.  The house is a double wide manufactured home. [redacted] had multiple companies come out and look at the hump. Because of the cost of fixing the subfloor he decided that he would live with the minor hump.So, as far as I can see, everything in the written contract was Executed by Those Guys Flooring and [redacted] Condich. With that Being said, Those Guys Flooring LLC will be more than happy to go fix and repair any problem or issue that comes up immediately that is up to the register of contractors standards. All [redacted] has to do is call me and we will fix any work that is not complete! Please reply back to this email so I know you received it..Thank You,Those Guys Flooring LLCOwnerRay G[redacted] [redacted]

This company was very unpleasant to deal with - not only did the job take considerably longer than quoted (originally quoted 4-5 days but took multiple weeks for the tiling, many more to get issues fixed), but the crew sent to my house damaged stainless steel appliances and pieces of furniture. They also installed my upstsairs toilet wrong, resulting in water damage to my 1st floor ceiling - business owner stated it could have been coincidence. We had to hire a plumber who concluded it was how the toilet was reinstalled and get the owner to pay for our insurance deductible. The crew was late and also didnt show up multiple times on the job stating they hadnt been paid for their work. We were not happy with some of the workmanship and had to threaten to file a complaint with the ROC to get the owner to come to our house to view the work. We are still dealing with white grout (supposed to be mocha color) that the owner said was due to the reflective property of the grout (but grout in same vicinity is correct color).

For those that do their due diligence before spending thousands of dollars with a contractor, this will give you something to think about.

I had a budget of $5000 for a small bathroom remodeling project but accepted the owner of the company's' offer to do the job for $5600 since he said that it should only be a 5-7 day project and the bathroom would look great when finished.

Ray Garcia, the owner, had me sold that his crew would do great work, he would manage the job and it would be complete within the week. With that said, I flew in from Chicago and gave myself actually 10 days in case things might take a little longer. I met Ray the first day I arrived, we discussed the project and then he and I went to Home Depot to start picking out fixtures for the project...that was the last and only time I saw Ray Garcia. I do have to say though that he was good about replying via the phone to my complaints about how the project was being managed, how the project wasn't progressing in a timely manor and how unprofessional and sub par things were being done.

Day nine, Ray told me to go back home and it will be 100% perfect with in a day. Unfortunately and luckily I had a friend in AZ. He was left to deal with Those Guy Flooring and it definitely put a major strain on what was a perfect 22 year friendship. After 14 days my friend hesitantly gave Ray's representative the remaining balance. Ray promised to do the final walk through but of course he was a no show for the last day; I hoped to speak with him while at the property about the final cost of the job but that was not to be.

With three properties this was the worst experience dealing with a service business. There was no: organization, communication, planning, professional supervision of the job or even a full time crew that worked on our project.

As of today, 11/30/16, my new tenant that this project was done for called to inform me that Those Guys installed two grab bars in the shower; One was installed properly but the second was installed on the opposite wall, not the one that is was suppose to go on. Both Ray and the tile installer knew where the two bars were to go and the tile installer even added extra 2x4's before the new wall was installed. Since Ray had a "handy man" put in the bar rather than the tile installer, that person put it where ever they wanted. Now I'm forced to have a third bar installed immediately for the tenant in the place he originally requested. In the near future I will have to have the other bar and the tiles with the holes removed and replaced all because Ray Garcia and Those Guys Flooring allowed the day laborers to self manage and make design decisions without any consideration for what the client wanted. If I was able to stay longer in AZ Those Guys Flooring would never have been paid the full balance. Ray Garcia might know how to book jobs but his management skills as a business owner are lacking and it's the client that will pay the price.

It goes without saying that I'm a very dissatisfied customer of Those Guys Flooring. I have requested twice a refund of $500 with obviously no success. Now that major tile work will be needed to fix the shower there's only one thing left to do legally... more time and expenses to try and make things right since Ray couldn't.

Unfortunately this site doesn't allow me to post pictures but hopefully the next one will. Those Guys Flooring may be done with me but I'm not done with them... and I did give them the opportunity to make things right.