Those Painting Guys

Initial Business Response / [redacted] (1000, 5, 2014/09/25) */ This is the first time I became aware of thisWe apologize to the customer and will refund his deposit tomorrow September 26th by first class mail or we can hand deliver it tomorrow if he so choosesWe will phone him this evening to advise him of this

Initial Business Response / [redacted] (1000, 5, 2014/10/01) */ I have not had a chance to pull the folder on this job [redacted] is not the manager and never was and is no longer associated with our company The owner that the customer talked to that was crabby was not the owner and he is no longer associated with our company These two people gave out their personal cell phone numbers against company policy to the detriment of our customers I will contact Mr [redacted] tomorrow Thursday October 2nd and arrange a time to visit the property and ascertain what needs to be done and then redo their job to their satisfaction I will also look into the paint issue and get that corrected And of course we apologize for the delayWe are a professional company and do stand behind our work Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/13) */ The company has responded, but not fixed the problemThey say they will fix it ASAP Final Consumer Response / [redacted] (4200, 26, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already provided all copies of invoices and paperwork to themA refund of almost $is due per use of paint (we pre-paid for gallons but only were used) minus supplies we were charged for on the invoices we were told we would not be responsible for (rollers/tools) as well as subtracting cost of dura paint that was used instead of the premium paint we paid for Final Business Response / [redacted] (4000, 28, 2014/12/03) */ We have gone over the receipts for Mr [redacted] job and its clear to us that he's wrong in his assertion that we did not use the right paint and that we did not use his deposit correctly and therefor can't offer him a refund without seeing what he's referring to We have gone over the receipts for the job and they show that we used gallons of Emerald, the top of the line paint that was contracted for initially We used one gallon of Duration and one quart of Resilience which are also top of the line paints for areas that we did not feel that Emerald was suitable for The total for paint when the job was first done is $ We spent $for sundriesWhich we describe as items that are used on the customers job such as plastic, roller sleeves, caulk etc We collected $for the sundries and $for paintWe spent initiallyMr [redacted] contacted the paint store and was given some erroneous informationWe get a discount on material as every contractor doesWe still have to pay tax and we load in a certain amount for the painters time going to the store, mis-tints etc As you are aware, we went back and completely redid the job with no additional cost to Mr [redacted] for labor or materialWe used an additional gallons of paint at a cost of $ We spent an additional $on sundries for a total of $ We used gallons of Emerald paint not DurationWe spent on sundriesWe collected $and spent $Obviously his figures are different from mine and I think its fair to ask him how he got the idea that we used the wrong paint and only spent $Can you see my confusion as to why Mr [redacted] thinks he has a refund coming?

Complaint: [redacted] I am rejecting this response because:He lied about the response/comment he madeI had him on speaker phone and my son, who is an attorney, was listening to the entire conversation and can testify if neededHe did say he was going to charge me a processing fee after I had asked him to contact the credit bureau for a full refundThe agreement does not require any type of fee, this is something he demanded upfront even before the agreement was reviewed and later rejected by me within the allotted time frame of business daysMy reason was based on unsatisfied customers listed by the Revdex.comNo one listed a satisfactory remark Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Lance M [redacted]

We refunded $and the customer agreed that it was acceptableWe consider the matter closed

Initial Business Response /* (1000, 5, 2014/10/01) */
We were scheduled to be at Mr***'s home today October 1, and we wereThe design on the shutter that we purchased did not matchWe are attempting to find the correct oneWe met with Mr*** today and he understands the situation
and indicated he was comfortable with this approach
Initial Consumer Rebuttal /* (3000, 7, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem still has not been correctedI do not feel anything has been accomplishedThe shutter that was broken still remains brokenI would like the broken shutter to be replacedAs stated this issue has been going on for 4+ months
Final Consumer Response /* (4200, 11, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to keep the complaint open until the broken shutter has in fact been replacedAt this point we as the consumer after 4+ months have not seen anything accomplished
NOTE FROM THE Revdex.com:
Please hold off on your response pending receipt of the shutter and contact with the consumerPlease update us on the outcome of the conversation with the consumer
*** ***
Assistant Manager-Home Services
Revdex.com-Chicago & Northern Illinois
10/24/info from consumer:
I have not heard anything from the vendor since Oct Was the shutter ever received from Home Depot? When will it be installed?
Final Business Response /* (4000, 18, 2014/10/29) */
10/28/
We visited Mr***'s home today and painted and installed his new shutterMy understanding is that this completes the job satisfactorily with the customer

We do not warranty all painting for yearsWe do warranty stain jobsHowever we fully intend to take care of this issue as quickly as weather permitsWe have had an unusually rainy springWe hope to have this completed within days

We contacted the customer and made an appointment for Saturday August 20, we had the original painter go there and do what the customer wanted redoneThe painter stated that the customer was satisfiedWe have tried to contact the customer to confirm their satisfactionWe left messages with no
return callWe have concluded that they are satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Lance M[redacted]

Initial Business Response /* (1000, 6, 2015/09/02) */
Regarding the paint cans and the rotten wood that was replaced being hauled away. We do not include removing empty paint cans and wood as the waste removal companies will take these and the homeowner has already paid for this service.
The...

issues regarding clean up appear to be valid. The time frame is not accurate. If there were areas that were not painted it is not included in the notes of the original conversation.
We do not accept payment for labor until we are finished with the job and the customer has inspected the work. These items should have been pointed out to the painters and completed prior to payment.
With all that being said we will offer a credit of $295.00 toward a future paint job or as a gift certificate. We don't like disappointing our customers and apologize for the inconvenience.

Even though we do not feel that this is justified, we have issued check to the customer for the $100.00 he demanded.

Initial Business Response /* (1000, 5, 2014/09/25) */
This is the first time I became aware of this. We apologize to the customer and will refund his deposit tomorrow September 26th by first class mail or we can hand deliver it tomorrow if he so chooses. We will phone him this evening to advise him...

of this.

Complaint: [redacted]
I am rejecting this response because:He lied about the response/comment he made. I had him on speaker phone and my son, who is an attorney, was listening to the entire conversation and can testify if needed. He did say he was going to charge me a processing fee after I had asked him to contact the credit bureau for a full refund. The agreement does not require any type of fee, this is something he demanded upfront even before the agreement was reviewed and later rejected by me within the allotted time frame of 3 business days. My reason was based on 16 unsatisfied customers listed by the Revdex.com. No one listed a satisfactory remark.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/01) */
I have not had a chance to pull the folder on this job. [redacted] is not the manager and never was and is no longer associated with our company.
The owner that the customer talked to that was crabby was not the owner and he is no longer associated...

with our company.
These two people gave out their personal cell phone numbers against company policy to the detriment of our customers.
I will contact Mr. [redacted] tomorrow Thursday October 2nd and arrange a time to visit the property and ascertain what needs to be done and then redo their job to their satisfaction.
I will also look into the paint issue and get that corrected.
And of course we apologize for the delay. We are a professional company and do stand behind our work.
Initial Consumer Rebuttal /* (3000, 12, 2014/10/13) */
The company has responded, but not fixed the problem. They say they will fix it ASAP.
Final Consumer Response /* (4200, 26, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already provided all copies of invoices and paperwork to them. A refund of almost $800 is due per use of paint (we pre-paid for 20 gallons but only 14 were used) minus supplies we were charged for on the invoices we were told we would not be responsible for (rollers/tools) as well as subtracting cost of dura paint that was used instead of the premium paint we paid for.
Final Business Response /* (4000, 28, 2014/12/03) */
We have gone over the receipts for Mr. [redacted] job and its clear to us that he's wrong in his assertion that we did not use the right paint and that we did not use his deposit correctly and therefor can't offer him a refund without seeing what he's referring to.
We have gone over the receipts for the job and they show that we used 16 gallons of Emerald, the top of the line paint that was contracted for initially.
We used one gallon of Duration and one quart of Resilience which are also top of the line paints for areas that we did not feel that Emerald was suitable for.
The total for paint when the job was first done is $942.95.
We spent $90.30 for sundries. Which we describe as items that are used on the customers job such as plastic, roller sleeves, caulk etc.
We collected $50.00 for the sundries and $1300.00 for paint. We spent 1033.25 initially. Mr. [redacted] contacted the paint store and was given some erroneous information. We get a discount on material as every contractor does. We still have to pay tax and we load in a certain amount for the painters time going to the store, mis-tints etc.
As you are aware, we went back and completely redid the job with no additional cost to Mr. [redacted] for labor or material. We used an additional 10 gallons of paint at a cost of $491.40.
We spent an additional $23.41 on sundries for a total of $514.81.
We used 26 gallons of Emerald paint not Duration. We spent 113.91 on sundries. We collected $1350.00 and spent $1548.06. Obviously his figures are different from mine and I think its fair to ask him how he got the idea that we used the wrong paint and only spent $646.45. Can you see my confusion as to why Mr. [redacted] thinks he has a refund coming?

We do not use terms like "processing fee" It was a deposit for a painting job that he decided not to do. If a customer asks for their  money back prior to the start of the job, we always refund it. In this case it appears to be unnecessary as the customer has already disputed the charge to his...

credit card company and my understanding is that  the $ 250. as been refunded to him. If this is not the case, please let us know and we will address it.