Thousand Cranes

Date of birth [redacted] Date of service [redacted] Medical Insurance: [redacted] Thank you very much for following up on thisPegasus received payments for the same serviceI called them to request a reimbursement and they said it will take a few months maybe longer

Dear Mr [redacted] : The medical billing process is complicated and often confusing to the consumerHospitals customarily bill for the overhead costs associated with a patient’s visit (i.ethe patient’s use of a hospital bed, use of monitors, equipment, medications, etc.) The doctors, or the company that employs the doctors, bill separately for the doctor’s services provided to the patient (i.ephysical examination, diagnosis, treatment) Although the bill from Lea Regional Medical Center was paid by your insurance company for the Hospital costs, the bill from Pegasus Emergency Group was a separate bill for DrD [redacted] s professional servicesMartin Gottlieb and Associates (MGA), the company that bills on behalf of Pegasus Emergency Group, attempted to collect payment from MultiPlan, which is the insurance company named on your intake form from your visit to Lea RegionalAfter three unsuccessful attempts to collect from MultiPlan (August 20, 2015, September 4, 2015, and October 15, 2015), MGA mailed the invoices to your home address on October 15, 2015, November 23, 2015, and January 5, You apparently did not respond to these invoices The account remained delinquent for six (6) months until it was sent to a collection agency on March 31, Subsequently, in June of you contacted MGA and provided your insurance information, which was processedMGA is now refunding $1,back to you for your out-of-pocket expensesWe regret any confusion or inconvenience this may have caused you, however, clear communication and patience is crucial to resolving billing issues

Complaint: ***I am rejecting this response because: Pegasus had all my info because your hospital sent it to themUnless of course your hospital is lying and you never sent it to them.They collected twice once from me and once from my insurance,They claim they had incorrect info but that is a lie because they had the same info as youAs soon as I figured it out I contacted my insurance they never received a bill from PegasusI paid the total amount as soon as I got the collection noticeI called Pegasus and paidThen I called my insurance then I told Pegasus to resubmit which they did and they were paidThey now claim I should be getting a check from themEssentially Pegasus attempted to double billThey always had the info you sent them so they lied.
My credit score was and it dropped and it is still listed as unpaidThis is why I am pursuing thisI had no part in this I paid you as soon as I got the bill I never new the doc was an independent contractor and billed for the few times he saw me, this is usury and your hospital is complicitYou and Pegasus have caused me a tremendous amount of grief all I get are apologies which are uselessNow I have to call Pegasus and have it listed as paidYour hospital has been totally unhelpful.
Sincerely,*** ***

Date of
birth ***
Date of service ***
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Medical Insurance: *** *** ** *** ***
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Thank you very much for following up on thisPegasus received payments for the same serviceI called them to request a reimbursement and they said it will take a few months maybe longer

Dear Mr. [redacted]:
The medical billing process is complicated and often confusing to the consumer. Hospitals customarily bill for the overhead costs associated with a patient’s visit (i.e. the patient’s use of a hospital bed, use of monitors, equipment, medications, etc.).  The doctors, or the company that employs the doctors, bill separately for the doctor’s services provided to the patient (i.e. physical examination, diagnosis, treatment).
Although the bill from Lea Regional Medical Center was paid by your insurance company for the Hospital costs, the bill from Pegasus Emergency Group was a separate bill for Dr. D[redacted]s professional services. Martin Gottlieb and Associates (MGA), the company that bills on behalf of Pegasus Emergency Group, attempted to collect payment from MultiPlan, which is the insurance company named on your intake form from your visit to Lea Regional. After three unsuccessful attempts to collect from MultiPlan (August 20, 2015, September 4, 2015, and October 15, 2015), MGA mailed the invoices to your home address on October 15, 2015, November 23, 2015, and January 5, 2016. You apparently did not respond to these invoices.
The account remained delinquent for six (6) months until it was sent to a collection agency on March 31, 2016. Subsequently, in June of 2016 you contacted MGA and provided your insurance information, which was processed. MGA is now refunding $1,485 back to you for your out-of-pocket expenses. We regret any confusion or inconvenience this may have caused you, however, clear communication and patience is crucial to resolving billing issues.

Good afternoon! I just spoke with you regarding [redacted] complaint, and I attempted to contact the Hospital’s administrator, however, she’s on vacation until Monday.
Would you mind finding out who his insurer was when he was seen at Lea Regional, and his date of birth?Thanks,