I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is not at all how the situation was handled To begin with if they were paid with a check that has my name on it only why would my spouse have to call for the refund? and they push that root scaling thing, that is the first thing they say they want to check when you go in, not cleaning or looking for problems They are not truthful at all Regards, [redacted] ***
We strive to get every patient healthyPeriodontal Disease is an active infection in the mouth , which can lead to many problemsIf a patient is diagnosed with Periodontal Disease, we absolutely advise Scaling and Root Planing therapyUnfortunately, Insurance companies do not cover this at 100% As a provider , we will collect all co pays the day of service . On a daily basis we see many patients that have other people ( family , friends, co workers, employers etc) that pay on the patients behalf to cover their expenses We apply the payment to the account of the patient we are treatingIf there is a refund or overpayment from the Insurance Company we refund the guarantor of the account We do not refund the party who paid , or whose name was on the form of payment
In any event that a diagnosis is given, it is based on each individual patientIf patients need Scaling and Root planning, it is determined by a thorough exam by the Registered Dental Hygienist and the DentistsPatients who do not have Periodontal insurance coverage at 100% are required to pay
their estimated co pay on their date of serviceAt any circumstance where a patient needs a Root Canal that we are unable to perform in our office, we refer them to a specialist also known as an EndodontistUnfortunately we are not aware of their costs, and we refer to them based on their specialty and patient care
If a crown is treatment planned on a patient, the insurance is billed on the day that the patient comes in for a crown prepAt the crown prep appointment, the patient has a temporary crown placed while the fixed crown is sent off to a laboratoryIf there is any problems with the tooth/temp crown (ache, throbbing, pain ,swelling etc), it is always recommended by the Dentist to wait to have the fixed crown placed until the symptoms subsideIt is not medically advised because there could be underlying issues that need to be addressed by a specialist like an oral surgeon or Endodontist
We do not refund the insurance company until we are 100% sure that this tooth will not need the crown, and we are also required to give the patient any overpayment from insuranceThe insurance company has been refunded for the services they paid for, and the Guarantor on the account will receive a refund for an overpayment on their servicesThe patient was told to have their spouse call and request the refund, but they turned to the insurance company to get involved insteadThe refund process was already taking place prior to the insurance company's involvement
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. If that is the refund from Rice Dentistry then yes the conflict is resolvedThank youMy husband received a check this weekend from a company[redacted]
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is not at all how the situation was handled. To begin with if they were paid with a check that has my name on it only why would my spouse have to call for the refund? and they push that root scaling thing, that is the first thing they say they want to check when you go in, not cleaning or looking for problems. They are not truthful at all
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is not at all how the situation was handled To begin with if they were paid with a check that has my name on it only why would my spouse have to call for the refund? and they push that root scaling thing, that is the first thing they say they want to check when you go in, not cleaning or looking for problems They are not truthful at all Regards, [redacted] ***
We strive to get every patient healthyPeriodontal Disease is an active infection in the mouth , which can lead to many problemsIf a patient is diagnosed with Periodontal Disease, we absolutely advise Scaling and Root Planing therapyUnfortunately, Insurance companies do not cover this at 100% As a provider , we will collect all co pays the day of service . On a daily basis we see many patients that have other people ( family , friends, co workers, employers etc) that pay on the patients behalf to cover their expenses We apply the payment to the account of the patient we are treatingIf there is a refund or overpayment from the Insurance Company we refund the guarantor of the account We do not refund the party who paid , or whose name was on the form of payment
In any event that a diagnosis is given, it is based on each individual patientIf patients need Scaling and Root planning, it is determined by a thorough exam by the Registered Dental Hygienist and the DentistsPatients who do not have Periodontal insurance coverage at 100% are required to pay
their estimated co pay on their date of serviceAt any circumstance where a patient needs a Root Canal that we are unable to perform in our office, we refer them to a specialist also known as an EndodontistUnfortunately we are not aware of their costs, and we refer to them based on their specialty and patient care
If a crown is treatment planned on a patient, the insurance is billed on the day that the patient comes in for a crown prepAt the crown prep appointment, the patient has a temporary crown placed while the fixed crown is sent off to a laboratoryIf there is any problems with the tooth/temp crown (ache, throbbing, pain ,swelling etc), it is always recommended by the Dentist to wait to have the fixed crown placed until the symptoms subsideIt is not medically advised because there could be underlying issues that need to be addressed by a specialist like an oral surgeon or Endodontist
We do not refund the insurance company until we are 100% sure that this tooth will not need the crown, and we are also required to give the patient any overpayment from insuranceThe insurance company has been refunded for the services they paid for, and the Guarantor on the account will receive a refund for an overpayment on their servicesThe patient was told to have their spouse call and request the refund, but they turned to the insurance company to get involved insteadThe refund process was already taking place prior to the insurance company's involvement
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. If that is the refund from Rice Dentistry then yes the conflict is resolvedThank youMy husband received a check this weekend from a company[redacted]
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This is not at all how the situation was handled. To begin with if they were paid with a check that has my name on it only why would my spouse have to call for the refund? and they push that root scaling thing, that is the first thing they say they want to check when you go in, not cleaning or looking for problems. They are not truthful at all
Regards,
[redacted]