I apologize for the inconvenience caused with this billing error on behalf of Thousand Oaks Urgent Care Billing DeptUnfortunately, human error is the
most difficult to correct, but we have put safeguards in place that this type of error will not be repeatedPlease convey my apology to Hannah as well, that she suffered this unfortunate experience at our urgent care at a time that she needed to be seenI have also put in place a better system for the refunds to be processed in a more timely manner with our finance departmentThank you for bringing this to my attentionAttached please find your refund check and a small gift certificateYours Sincerely,
L*** ***
Practice Administrator
I apologize for the inconvenience caused with this billing error on behalf of Thousand Oaks Urgent Care Billing DeptUnfortunately, human error is the
most difficult to correct, but we have put safeguards in place that this type of error will not be repeatedPlease convey my apology to Hannah as well, that she suffered this unfortunate experience at our urgent care at a time that she needed to be seenI have also put in place a better system for the refunds to be processed in a more timely manner with our finance departmentThank you for bringing this to my attentionAttached please find your refund check and a small gift certificateYours Sincerely,
L*** ***
Practice Administrator