Placed an order with sunshine on the 21st of dec(a company that works along side advancedAs far as I can tell they are the same people) they order apparently was never confirmed so it was never deliveredSo while I was away for the holidays I ran out of oilCalled this morning to place an order againDuring this phone call we went over everything concerning the delivery, most importantly my house has tanksThis is also not the first delivery I have had from this company to my house, they are well aware of the tanks and that I hhave half put in eachAn advanced oil truck was at my house min later! (??) I was really impressedI noticed the guy walking up to the door to drop off the ticket and I went to get it from himI said "in each tank, right?" He looked at me like I was crazyHe had put the entire order into one tank(Insert pregnant hormonal already been without heat for days melt down here) I apologized to him and went inside and called the office backThey apologized and said they would send someone out to put in the other tankI asked if there would be an additional fee because I wasn't interested in paying more money for their mistakeShe said no they would just take it out of the first tank and put it back in the otherThey never came back to fix there errorBEWARE watch your delivery slips
The complainant was sent a letter on April 18th of explaining that they were being removed from automatic delivery due to lack of payment [redacted] called in and discussed the removal from automatic delivery with office personnel on the 19th of April, The decision to go back on automatic delivery was left to the customer at this time The account was months past due To go back on automatic the customer would need to put a credit card on file or pay a deposit to hold against future deliveries At the time of the run-out this April 2014, there was still a back balance due on the account The off route delivery charge was warranted as the customer was not on automatic delivery and a special trip to the account was made on the Saturday before Easter We would prefer the customer go back on automatic delivery so that events like this, and charges like this, could be avoidedBut this is still the decision of the complainant, not the company
Great company, you call they comeAnd do the job rightI have been with them for about years now and my mom used them also soVery pleasePro all the way
Thank you
I would not recommend using this business. I ordered oil from them and they were a no show/no call for four scheduled deliveries. I had to call them every time to ask why the delivery was not made. They did not have the courtesy to call and let me know that they were not able to come, so I could order from another company, if needed. They also fail to return after hour messages, even though their message says that they will call back. The last time I called, I told them that I thought I would run out of oil if they did not deliver that day (this was a full two weeks after the order was placed). I was told they would come that day, but again they were a no show/no call. To make it worse, this was over a two week period of single digit or below zero temperatures overnight.
The complainant was sent a letter on April 18th of 2013 explaining that they were being removed from automatic delivery due to lack of payment. [redacted] called in and discussed the removal from automatic delivery with office personnel on the 19th of April, 2013. The decision to...
go back on automatic delivery was left to the customer at this time. The account was 8 months past due. To go back on automatic the customer would need to put a credit card on file or pay a deposit to hold against future deliveries. At the time of the run-out this April 2014, there was still a back balance due on the account. The off route delivery charge was warranted as the customer was not on automatic delivery and a special trip to the account was made on the Saturday before Easter. We would prefer the customer go back on automatic delivery so that events like this, and charges like this, could be avoided. But this is still the decision of the complainant, not the company.
Complaint: [redacted]
I am rejecting this response because:
The account is under my name
and I was not notified. My husband
did not call back. I did not know
Automatic delivery was so called
Canceled.
It's amazing how supposedly
You wait 8 months for payment but of late
I fill my tank and pay in full except the
Fee for holiday delivery and a couple
Of weeks later my tank is scheduled for
Removal. Full tank and rental paid til
October plus 8 years of business.
That's bad business and harassment when
I receive a call that My tank is
scheduled for removal Before the Fourth
of July weekend if I don't pay. "The truck is nearby ready to
Remove my tank" ...
I clearly wouldn't do business with a
Company like Spicer again.
Placed an order with sunshine on the 21st of dec. (a company that works along side advanced. As far as I can tell they are the same people) they order apparently was never confirmed so it was never delivered. So while I was away for the holidays I ran out of oil. Called this morning to place an order again. During this phone call we went over everything concerning the delivery, most importantly my house has 2 tanks. This is also not the first delivery I have had from this company to my house, they are well aware of the 2 tanks and that I hhave half put in each. An advanced oil truck was at my house 5 min later! (??) I was really impressed. I noticed the guy walking up to the door to drop off the ticket and I went to get it from him. I said "100 in each tank, right?" He looked at me like I was crazy. He had put the entire order into one tank. (Insert pregnant hormonal already been without heat for 3 days melt down here) I apologized to him and went inside and called the office back. They apologized and said they would send someone out to put 100 in the other tank. I asked if there would be an additional fee because I wasn't interested in paying more money for their mistake. She said no they would just take it out of the first tank and put it back in the other. They never came back to fix there error.
BEWARE watch your delivery slips.
Unfortunately it does not appear we will come to a resolution in this complaint. Spicer Advanced Gas has the right to take action per our contract in the case of non-payment. In this case the customer was informed by letter, and in conversation to the spouse of the customer of record. There will be no credit issued. The decision to stay as a customer or change suppliers is left to the complainant.
We used sunshine oil for one deliveryThey gave a great price and delivered on timeWe will use them again
Placed an order with sunshine on the 21st of dec(a company that works along side advancedAs far as I can tell they are the same people) they order apparently was never confirmed so it was never deliveredSo while I was away for the holidays I ran out of oilCalled this morning to place an order againDuring this phone call we went over everything concerning the delivery, most importantly my house has tanksThis is also not the first delivery I have had from this company to my house, they are well aware of the tanks and that I hhave half put in eachAn advanced oil truck was at my house min later! (??) I was really impressedI noticed the guy walking up to the door to drop off the ticket and I went to get it from himI said "in each tank, right?" He looked at me like I was crazyHe had put the entire order into one tank(Insert pregnant hormonal already been without heat for days melt down here) I apologized to him and went inside and called the office backThey apologized and said they would send someone out to put in the other tankI asked if there would be an additional fee because I wasn't interested in paying more money for their mistakeShe said no they would just take it out of the first tank and put it back in the otherThey never came back to fix there errorBEWARE watch your delivery slips
The complainant was sent a letter on April 18th of explaining that they were being removed from automatic delivery due to lack of payment [redacted] called in and discussed the removal from automatic delivery with office personnel on the 19th of April, The decision to go back on automatic delivery was left to the customer at this time The account was months past due To go back on automatic the customer would need to put a credit card on file or pay a deposit to hold against future deliveries At the time of the run-out this April 2014, there was still a back balance due on the account The off route delivery charge was warranted as the customer was not on automatic delivery and a special trip to the account was made on the Saturday before Easter We would prefer the customer go back on automatic delivery so that events like this, and charges like this, could be avoidedBut this is still the decision of the complainant, not the company
Great company, you call they comeAnd do the job rightI have been with them for about years now and my mom used them also soVery pleasePro all the way
Thank you
I would not recommend using this business. I ordered oil from them and they were a no show/no call for four scheduled deliveries. I had to call them every time to ask why the delivery was not made. They did not have the courtesy to call and let me know that they were not able to come, so I could order from another company, if needed. They also fail to return after hour messages, even though their message says that they will call back. The last time I called, I told them that I thought I would run out of oil if they did not deliver that day (this was a full two weeks after the order was placed). I was told they would come that day, but again they were a no show/no call. To make it worse, this was over a two week period of single digit or below zero temperatures overnight.
We used sunshine oil for one delivery. They gave a great price and delivered on time. We will use them again
The complainant was sent a letter on April 18th of 2013 explaining that they were being removed from automatic delivery due to lack of payment. [redacted] called in and discussed the removal from automatic delivery with office personnel on the 19th of April, 2013. The decision to...
go back on automatic delivery was left to the customer at this time. The account was 8 months past due. To go back on automatic the customer would need to put a credit card on file or pay a deposit to hold against future deliveries. At the time of the run-out this April 2014, there was still a back balance due on the account. The off route delivery charge was warranted as the customer was not on automatic delivery and a special trip to the account was made on the Saturday before Easter. We would prefer the customer go back on automatic delivery so that events like this, and charges like this, could be avoided. But this is still the decision of the complainant, not the company.
Complaint: [redacted]
I am rejecting this response because:
The account is under my name
and I was not notified. My husband
did not call back. I did not know
Automatic delivery was so called
Canceled.
It's amazing how supposedly
You wait 8 months for payment but of late
I fill my tank and pay in full except the
Fee for holiday delivery and a couple
Of weeks later my tank is scheduled for
Removal. Full tank and rental paid til
October plus 8 years of business.
That's bad business and harassment when
I receive a call that My tank is
scheduled for removal Before the Fourth
of July weekend if I don't pay. "The truck is nearby ready to
Remove my tank" ...
I clearly wouldn't do business with a
Company like Spicer again.
Sincerely,
[redacted]
Placed an order with sunshine on the 21st of dec. (a company that works along side advanced. As far as I can tell they are the same people) they order apparently was never confirmed so it was never delivered. So while I was away for the holidays I ran out of oil. Called this morning to place an order again. During this phone call we went over everything concerning the delivery, most importantly my house has 2 tanks. This is also not the first delivery I have had from this company to my house, they are well aware of the 2 tanks and that I hhave half put in each. An advanced oil truck was at my house 5 min later! (??) I was really impressed. I noticed the guy walking up to the door to drop off the ticket and I went to get it from him. I said "100 in each tank, right?" He looked at me like I was crazy. He had put the entire order into one tank. (Insert pregnant hormonal already been without heat for 3 days melt down here) I apologized to him and went inside and called the office back. They apologized and said they would send someone out to put 100 in the other tank. I asked if there would be an additional fee because I wasn't interested in paying more money for their mistake. She said no they would just take it out of the first tank and put it back in the other. They never came back to fix there error.
BEWARE watch your delivery slips.
Unfortunately it does not appear we will come to a resolution in this complaint. Spicer Advanced Gas has the right to take action per our contract in the case of non-payment. In this case the customer was informed by letter, and in conversation to the spouse of the customer of record. There will be no credit issued. The decision to stay as a customer or change suppliers is left to the complainant.