Thousand Shores INC

Initial Business Response /* (1000, 8, 2015/08/03) */
We've given the customer a full Refund on July
The outcome is that he/she get a free item by attacking us
Initial Consumer Rebuttal /* (3000, 10, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
You're responding to this complaint after a month?
What a quick response!!!! Great job!!!! So I want a complete garbage junk that even a street vendor wouldn't sell off of street for FREE!!!! HOORAY!!!
I would decline if you offered this garbage for free
Because of your nightmarish illiteracy, I had to search for the owner of this business to report the problem of this productI asked a pre-paid return label so I could return itThe Owner offered me to keep it, I left the follow up report that the business issued a full refund, so what the *** is your problem coming back after a month and whining?
You're too pathetic and sad individual for anybody to "attack" ***, You tried to hoodwink customers then, calling a genuine complain from a customer "ATTACK"?? Learn to read and comprehend the English language and GET A LIFE!
If you're an employee, your employment must be terminated because you're actually harming the businessThe Hisgadget will get a bed reputation BECAUSE OF YOU! YOU NEED TO BE FIRED!!

Dear *** ***,Would you please return the chargers to following address to get refund accordingly? Chargerbuy*** *** *** *** *** *** *** ** ***
Please write all the 4-line information on the return package and give us the tracking number once you ship it outThank you
Best Regards,
***

Dear ***,
Sorry the inconvenienceWe shipped package according to ordersMaybe someone ordered for youIf you do not like this, how about we send you a prepaid label to you for you returning the item to us? Then we can issue refund to the buyerOr if you have other suggestions, please
let us knowThank you
Best Regards,
Thousandshores Inc

Initial Business Response /* (1000, 5, 2016/03/06) */
We've refunded the customer full item price
The customer bought wrong items on her/his own, shipping fee is not refundable according to our policy
We've been attacked by malicious competitors recently, we would lose hundreds of thousands
dollars if they behave like this
It's not reasonable
Initial Consumer Rebuttal /* (3000, 7, 2016/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just called my credit card company and confirmed that no refund of any amount has been credited to my account from HISGADGET as of AM (EST) on March 12,
Their response states I bought "wrong items"A check of the order and their delivery will show I purchased a single itemThat one item was not a "wrong" item - it was a perfect match for the item it was to replaceWhat was wrong was that the replacement they sent was faulty
I returned the piece immediately upon finding it was faulty and chose not to chance another (faulty) replacement from themThey have reimbursed neither the original purchase amount nor my costs for returning their faulty merchandise

Complaint: ***I am rejecting this response because:
The return policy gives a specific amount of time to request a refund and instructs to request a return authorization beforehand both of which I did and instead of receiving my refund I was told that it was impossible that the charger did not fit because your technician said it was impossible, told I needed to prove that it didn't fit and when I sent pictures of it not fitting I was called a liar. Perhaps I missed this part of the return policy because if it stated that I would have had to endure such treatment, I would not have made the purchase in the first place. I am just totally dumbfounded by the severe lack of customer service, professionalism and the absurd belief that laptops you say were tested that can only be confirmed by you represent every laptop of this make and model. If cell phone companies operated the same way we would be in a world of trouble at the suggestion that every cell phone that is the same model is made the exact same way therefore every part made for that cell phone no matter who is making it will fit, again totally dumbfounded by this. I don't understand why you have a return policy if you are going to call customers who follow your policy liars, it is totally unacceptable. I followed your policy to receive my return but your company did not honor what your policy stated. It has been just about a month now and even with this complaint the suggestion is that there is no way your charger could not fit because you say that there is no way. Like I stated more than once in my emails back and forth with your company if it fit, I would keep it with no problem. I can't wish it to fit nor imagine that it fits, it does not fit and the sheer fact that I have had to endure being disrespected by your company representatives as if it is somehow my fault or wish that it doesn't fit is absurd. All I want is a full refund as it is not my obligation to prove to you why this charger doesn't fit nor my fault that it doesn't fit. Like I told the last representative that was very disrespectful, I do not want to deal with your company at all after being treated in such a way. Since I paid through *** I am going to contact them and see if there is anyway this can be handled through them as far as returning this item to you and receiving my full payment back on my *** account. This is terrible.
Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/08/11) */
Dear [redacted]
I am writing about the Revdex.com Case #XXXXXXXX. I cannot use the URL to response to this complaint, so I am writing to you directly.
As I just checked, the customer contacted us on July 28 and we sent him the second...

adapter on July 29. The tracking website has showed that the new package was delivered on August 3rd. Please check via below links.
http://webtrack.dhlglobalmail.com/?trackingnumber=XXXXXXXXXXXXXXXXXXXXXX
https://tools.usps.com/go/TrackConfirmAction!input.action?tRef=qt&tLc=1&...⇄ /> Also I have emailed the customer to check if you have received the second adapter.
Please view this case and let us know if there is anything else we need to do. Thanks.
Best Regards,
[redacted]
Hisgadget Inc

Dear customer,
 
Thanks for your feedback.
 
I am not sure if you got our previous emails or not. We replied you several times and did not get any reply, but got new return request one by one. So would you please check our emails and send the item back following the instructions...

provided via our email communications? Thanks.
 
Best Regards,
Customer Service Team

Dear Revdex.com,
We analysed the charger and tested on the specific laptop model as the customer indicated. All 5 tested chargers worked perfectly. So if the customer wants to return it, we will manage accordingly to our return policy and we'll give her refund accordingly after she returns the item back....

Please help us check with the customer and let us know if there is any information needed. Thanks.
 
Best Regards,
Thousandshores Inc

Final Consumer Response /* (2000, 15, 2016/02/18) */
The company refunded our money for the extra charge.