Thank you for handling this matter and I appreciate receiving a response from the Company It is unfortunate that I had to bring it to the Revdex.com (my first time utilizing this system) however we did not receive a response from the Company until after doing so It is also unfortunate they chose to respond in the manner in which they did Not only does it include irrelevant and misstated facts regarding the situation but there is no sense of responsibility nor regard for customer service I feel other consumers should be made aware of such situations when looking for Companies to service their needs For a Company that takes great care to ensure their service technicians are highly qualified and takes all claims of mishandling by technicians very seriously, as stated in their response, it is disappointing to see how that was not done in our caseI can only hope they take the necessary measures to rectify that for future customers And yes, they were unable to establish liability for damage but were provided with several opportunities Thank you again for your time and assistance and we wish the best for our future too[redacted]
Thank you for handling this matter and I appreciate receiving a response from the Company It is unfortunate that I had to bring it to the Revdex.com (my first time utilizing this system) however we did not receive a response from the Company until after doing so It is also unfortunate they chose to respond in the manner in which they did Not only does it include irrelevant and misstated facts regarding the situation but there is no sense of responsibility nor regard for customer service I feel other consumers should be made aware of such situations when looking for Companies to service their needs For a Company that takes great care to ensure their service technicians are highly qualified and takes all claims of mishandling by technicians very seriously, as stated in their response, it is disappointing to see how that was not done in our caseI can only hope they take the necessary measures to rectify that for future customers And yes, they were unable to establish liability for damage but were provided with several opportunities Thank you again for your time and assistance and we wish the best for our future too[redacted]