Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ We understand that we far exceeded the business day timelineWe communicated this to our user multiple time by sending her emails that we were delayed and we apologized profuselyIn our terms we state that if we have the items are received by us, then they will remain in our possession for days before she can request to have them returned: http://www.threadflip.com/help/terms We do our best to communicate our time frame with our usersHer items are going to be uploaded shortly and they will be sold on ThreadflipThreadflip will pay for the return of the users unaccepted items as compensation for the delayAll she needs to do is write into us and we will pay the $for her Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like all my items backI expected them to be listed within days, not within I believe the items are for listed for sale for days, but the listing time is daysIt has now taken close to two months to list my clothingI want nothing to do with your website,and I do not want my clothing listed, I would just like my entire bag returned to meJust because you have communicated the MAJOR delay does NOT make it okayI think it is entirely reasonable to request my items be returned to me Final Business Response / [redacted] (4000, 9, 2015/05/15) */ Threadflip has paid for the return of this users itemsThey will be in the mail shortly and will be returned back to her Final Consumer Response / [redacted] (2000, 11, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Can we please get the email for [redacted] ***? We do not have any users by this name and are unable to find an order numberIf she can provide us a link to her closet, then we can find her email and her purchase and we can look into why she was not responded toAs of now, we cannot help because we cannot find her as a user and we do not see a purchase Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) My order number is TFXXXXXXXXXXXX,, signed up under [redacted] ***I emailed the seller timesabsolutely NO RESPONSEEmailed you at threadflip times alsoNO RESPONSE..I did it in the demanded days timeI was looking at SIZE mediumsthis is a SMALLsays so on the label too.My email is [redacted] @msn.comit would have been on all my emails to you guys! Final Business Response / [redacted] (4000, 9, 2015/09/25) */ We sent emails to this user on the following days and times: September 5th at 12:PM September 8th 4:PM September 9th 1:PM I have attached screenshots of all of our responsesIs it possible our emails ended up in her spam folder? In order for us to require a return, the buyer must send us pictures of how the item differs from the item listingThis user did not respond to us at all so we could not proceed with a returnPlease have this user send the photos to [redacted] @threadflip.comWe do want to make it clear that we responded to every message this user sent to us
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ We corresponded with [redacted] and we were extremely responsive and gave her satisfactory answers within hours We have uploaded all of her items and we did not reject any of her itemsThe pricing of her items have been fair and we have been responsiveOur policy specifically states "Once your accepted items are uploaded in your closet, they will remain listed for daysNo requests for returns will be accommodated during that time." http://support.threadflip.com/hc/en-us/articles/XXXXXXXXX-Can-I-get-my-accepted-...⇄ You can also view our policy about returns in our Terms and Conditions http://www.threadflip.com/help/terms It specifcially states "All Full Service Items, once received by Threadflip, are listed for up to days, or until they are soldIf for some reason, you want to request any of your Full Service Items be returned to you after they are listed and before they are either sold (i.eonce a Member has agreed to purchase the Full Service Item) or have been listed for days; you may do so by emailing [redacted] @threadflip.com, and by paying a $processing fee per item listed, plus a $sihpping feeHowever, we will not return your Full Service item if it is sold before we process your request." We need to follow our policies and we cannot return her items to her at this timeThey were priced accurately based on brand and conditionHer day period will be up on October 20th or she can pay $to have all the items returned Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) As per their response, it is clear that customer service is NOT the policy of this companyI have stated in my claim that I am not happy with how they have managed my items, and they have not shown any concern for thatThey state how they have responded to my emails..but they have not responded to my concerns and offered me any customer satisfactionThey say their pricing is fair...fair to whom?...not fair to meI have reviewed their selling policies before I listed with them and there is no alternative return policy with additional costs...this was something made by them up after my return requestI never expected to experience anything like this from a company that is supposed to be working for me! I never thought for a minute that if I had some disagreement with the selling strategies of this company, they would harbor my items illegally against my willI maintain my position on this companies shady business practicesI want the listings on their site cancelled and my items returned at their expense immediately Final Business Response / [redacted] (4000, 9, 2015/08/12) */ We have not made these policies upThey are clearly listed in our Terms and Conditions and our FAQs: http://support.threadflip.com/hc/en-us/articles/XXXXXXXXX-Can-I-get-my-accepted-...⇄ http://www.threadflip.com/help/terms At this time, we are unable to get the items back to the userWe have spent time and money to get these items uploaded and if she wants her items returned, she can make the $payment to get them returnedOtherwise, she can wait til October 20th to get them returnedWe do need to follow our policies and we make these clear to our users before sending the items in
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Hey there, On November 4th, we reached out to the user and said we would return her rejected items for freeWe said: Hey there, We will get the items returned to you for free :) What address would you like them returned to? The user never responded to our inquiry and still hasn'tWe just reached out againWe have the items in our possession ready to return Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have copies of all the emails which I sent to ThreadflipI did respond to the stated email and asked when to expect the items, no response what received except the same automated All my communication on the Threadflip site has been deleted and all the Gmail records have not I still do not have my items even after immediate response to the Nov email My time and effort is valuable as well! I await to see the return of ALL my items Sincerely, [redacted] Final Business Response / [redacted] (4000, 17, 2015/12/10) */ We have paid this user $since we have not returned her itemsShe can head to her accounts page and cash out via PayPal Final Consumer Response / [redacted] (4200, 20, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) $is not acceptable for leather pants, leather skirt, new with tags Calvin Klein herringbone winter coat +, +, + and my time and aggravation in chasing this company downThe only reason they are responding now is due to the Revdex.com $for items and $for making me chase you and apology for not returning my items
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ We reached out directly to our Full Service team regarding this issue and they specifically wrote: We've searched through the rejects, merchandising logs, and other clients listed that day but I haven't found anythingThe Nine West we wouldn't have accepted based on our brands list, but they weren't in the rejects eitherI ran a looker query and searched the shop grid but the other items aren't listed on the site anywhere These items do not seem to be included within this users submissionWe make note of all damage when a package arrivesThreadflip made a huge exception and returned the users items to her for freeAdditionally, we gave her a $site credit for her frustrationsUnfortunately, without having a record of them being submitted, we cannot provide her with more compensate Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Threadflip needs to take much better care of the items people send in via their Full Service optionI really don't believe that my items (and the highest value ones at that) really just "disappeared"I dropped my FS kit off directly at the post office, so don't believe there was much room for tampering prior to its arrival at ThreadflipI don't trust their cheprocess; just b/c they didn't "check it in" doesn't mean it didn't arrive I also am unhappy with their resolutionStore credit isn't valuable to me - the reason I sent in my items is to downsize my wardrobe and make $ (cash) in the process, not to buy more stuffI would much rather have them use their insurance policy to reimburse me, except that their staff has to "check in" the items for that to be validHow convenientI would be interested to see if they have ever covered anyone's items with their supposed insurance program Also, I have not received my items back yet that they supposedly returned to me - I wonder if they "fell off the truck" as well Prior to this experience, I had a very positive opinion of Threadflip - I had made purchases with them several times and had been very happy with the serviceI was very excited to begin selling with them as wellAfter trying out their Full Service option, however, I will no longer be shopping or selling with themShady practices going on there
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ I spoke directly with the buyer who processed the shipment and unfortunately they do not recall seeing pairs of shoes.We always make note of any damage to the package upon arrival, for situations where items may have fallen out in transit, however there are no such notes recorded for her shipment Unfortunately without record of having received these items we are unable to compensate you for themWe have gone ahead and issued you a site credit of $for this unfortunate situationI sincerely apologize for this Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is absolutely no way only one pair of shoes arrivedI shipped all eight pair in one box, sealed tightlyIf the box wasn't damaged as you say, then all eight pair arrived safelyClearly this isn't an isolated incidentIf you look at other online reviews, there are numerous complaints from others who have experienced the same thingTo put it plainly, you are stealing from peopleUnfortunately for me, it is my word against yours and I can't prove anything so I am out seven pairs of very expensive shoesLessoned learnedYou are crooks and should be ashamed of yourselfYou should also not be allowed to have a business where it is course to steal from peopleThat is unacceptable
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ The first time we heard from this user was on May 6th and we responded on May 7thWe did not hear from her again until May 11thAccording to our records, this user has been refunded for the items she did not receiveIn total, on two messages were left by this user and we responded to each message within hoursOverall, this problem has been resolved
Initial Business Response / [redacted] (1000, 6, 2015/07/28) */ We reached out to our user on January 12th letting them know their Full Service label had expiredWe can provide this email if neededSince she continued to use the label even though it was expired, we could only provide insurance of $The items she says were included were not of our highest value (Banana REpublic, Coach) and they would not sell for a high amount on our siteWe credited her $as a courtesy since the label had expired Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the $150, although the company should specify that their full service kit has an expiration date, which they did not make me aware ofFurthermore, I wasn't given then option to have my items returned, which leads me to believe that they are just scamming their customersI do not recommend anyone to use this siteI will no longer use this service, nor do I recommend any one else does
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ We understand that we far exceeded the business day timelineWe communicated this to our user multiple time by sending her emails that we were delayed and we apologized profuselyIn our terms we state that if we have the items are received by us, then they will remain in our possession for days before she can request to have them returned: http://www.threadflip.com/help/terms We do our best to communicate our time frame with our usersHer items are going to be uploaded shortly and they will be sold on ThreadflipThreadflip will pay for the return of the users unaccepted items as compensation for the delayAll she needs to do is write into us and we will pay the $for her Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like all my items backI expected them to be listed within days, not within I believe the items are for listed for sale for days, but the listing time is daysIt has now taken close to two months to list my clothingI want nothing to do with your website,and I do not want my clothing listed, I would just like my entire bag returned to meJust because you have communicated the MAJOR delay does NOT make it okayI think it is entirely reasonable to request my items be returned to me Final Business Response / [redacted] (4000, 9, 2015/05/15) */ Threadflip has paid for the return of this users itemsThey will be in the mail shortly and will be returned back to her Final Consumer Response / [redacted] (2000, 11, 2015/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Can we please get the email for [redacted] ***? We do not have any users by this name and are unable to find an order numberIf she can provide us a link to her closet, then we can find her email and her purchase and we can look into why she was not responded toAs of now, we cannot help because we cannot find her as a user and we do not see a purchase Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) My order number is TFXXXXXXXXXXXX,, signed up under [redacted] ***I emailed the seller timesabsolutely NO RESPONSEEmailed you at threadflip times alsoNO RESPONSE..I did it in the demanded days timeI was looking at SIZE mediumsthis is a SMALLsays so on the label too.My email is [redacted] @msn.comit would have been on all my emails to you guys! Final Business Response / [redacted] (4000, 9, 2015/09/25) */ We sent emails to this user on the following days and times: September 5th at 12:PM September 8th 4:PM September 9th 1:PM I have attached screenshots of all of our responsesIs it possible our emails ended up in her spam folder? In order for us to require a return, the buyer must send us pictures of how the item differs from the item listingThis user did not respond to us at all so we could not proceed with a returnPlease have this user send the photos to [redacted] @threadflip.comWe do want to make it clear that we responded to every message this user sent to us
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ We corresponded with [redacted] and we were extremely responsive and gave her satisfactory answers within hours We have uploaded all of her items and we did not reject any of her itemsThe pricing of her items have been fair and we have been responsiveOur policy specifically states "Once your accepted items are uploaded in your closet, they will remain listed for daysNo requests for returns will be accommodated during that time." http://support.threadflip.com/hc/en-us/articles/XXXXXXXXX-Can-I-get-my-accepted-...⇄ You can also view our policy about returns in our Terms and Conditions http://www.threadflip.com/help/terms It specifcially states "All Full Service Items, once received by Threadflip, are listed for up to days, or until they are soldIf for some reason, you want to request any of your Full Service Items be returned to you after they are listed and before they are either sold (i.eonce a Member has agreed to purchase the Full Service Item) or have been listed for days; you may do so by emailing [redacted] @threadflip.com, and by paying a $processing fee per item listed, plus a $sihpping feeHowever, we will not return your Full Service item if it is sold before we process your request." We need to follow our policies and we cannot return her items to her at this timeThey were priced accurately based on brand and conditionHer day period will be up on October 20th or she can pay $to have all the items returned Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) As per their response, it is clear that customer service is NOT the policy of this companyI have stated in my claim that I am not happy with how they have managed my items, and they have not shown any concern for thatThey state how they have responded to my emails..but they have not responded to my concerns and offered me any customer satisfactionThey say their pricing is fair...fair to whom?...not fair to meI have reviewed their selling policies before I listed with them and there is no alternative return policy with additional costs...this was something made by them up after my return requestI never expected to experience anything like this from a company that is supposed to be working for me! I never thought for a minute that if I had some disagreement with the selling strategies of this company, they would harbor my items illegally against my willI maintain my position on this companies shady business practicesI want the listings on their site cancelled and my items returned at their expense immediately Final Business Response / [redacted] (4000, 9, 2015/08/12) */ We have not made these policies upThey are clearly listed in our Terms and Conditions and our FAQs: http://support.threadflip.com/hc/en-us/articles/XXXXXXXXX-Can-I-get-my-accepted-...⇄ http://www.threadflip.com/help/terms At this time, we are unable to get the items back to the userWe have spent time and money to get these items uploaded and if she wants her items returned, she can make the $payment to get them returnedOtherwise, she can wait til October 20th to get them returnedWe do need to follow our policies and we make these clear to our users before sending the items in
Initial Business Response / [redacted] (1000, 5, 2015/11/20) */ Hey there, On November 4th, we reached out to the user and said we would return her rejected items for freeWe said: Hey there, We will get the items returned to you for free :) What address would you like them returned to? The user never responded to our inquiry and still hasn'tWe just reached out againWe have the items in our possession ready to return Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have copies of all the emails which I sent to ThreadflipI did respond to the stated email and asked when to expect the items, no response what received except the same automated All my communication on the Threadflip site has been deleted and all the Gmail records have not I still do not have my items even after immediate response to the Nov email My time and effort is valuable as well! I await to see the return of ALL my items Sincerely, [redacted] Final Business Response / [redacted] (4000, 17, 2015/12/10) */ We have paid this user $since we have not returned her itemsShe can head to her accounts page and cash out via PayPal Final Consumer Response / [redacted] (4200, 20, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) $is not acceptable for leather pants, leather skirt, new with tags Calvin Klein herringbone winter coat +, +, + and my time and aggravation in chasing this company downThe only reason they are responding now is due to the Revdex.com $for items and $for making me chase you and apology for not returning my items
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ We reached out directly to our Full Service team regarding this issue and they specifically wrote: We've searched through the rejects, merchandising logs, and other clients listed that day but I haven't found anythingThe Nine West we wouldn't have accepted based on our brands list, but they weren't in the rejects eitherI ran a looker query and searched the shop grid but the other items aren't listed on the site anywhere These items do not seem to be included within this users submissionWe make note of all damage when a package arrivesThreadflip made a huge exception and returned the users items to her for freeAdditionally, we gave her a $site credit for her frustrationsUnfortunately, without having a record of them being submitted, we cannot provide her with more compensate Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Threadflip needs to take much better care of the items people send in via their Full Service optionI really don't believe that my items (and the highest value ones at that) really just "disappeared"I dropped my FS kit off directly at the post office, so don't believe there was much room for tampering prior to its arrival at ThreadflipI don't trust their cheprocess; just b/c they didn't "check it in" doesn't mean it didn't arrive I also am unhappy with their resolutionStore credit isn't valuable to me - the reason I sent in my items is to downsize my wardrobe and make $ (cash) in the process, not to buy more stuffI would much rather have them use their insurance policy to reimburse me, except that their staff has to "check in" the items for that to be validHow convenientI would be interested to see if they have ever covered anyone's items with their supposed insurance program Also, I have not received my items back yet that they supposedly returned to me - I wonder if they "fell off the truck" as well Prior to this experience, I had a very positive opinion of Threadflip - I had made purchases with them several times and had been very happy with the serviceI was very excited to begin selling with them as wellAfter trying out their Full Service option, however, I will no longer be shopping or selling with themShady practices going on there
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ I spoke directly with the buyer who processed the shipment and unfortunately they do not recall seeing pairs of shoes.We always make note of any damage to the package upon arrival, for situations where items may have fallen out in transit, however there are no such notes recorded for her shipment Unfortunately without record of having received these items we are unable to compensate you for themWe have gone ahead and issued you a site credit of $for this unfortunate situationI sincerely apologize for this Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is absolutely no way only one pair of shoes arrivedI shipped all eight pair in one box, sealed tightlyIf the box wasn't damaged as you say, then all eight pair arrived safelyClearly this isn't an isolated incidentIf you look at other online reviews, there are numerous complaints from others who have experienced the same thingTo put it plainly, you are stealing from peopleUnfortunately for me, it is my word against yours and I can't prove anything so I am out seven pairs of very expensive shoesLessoned learnedYou are crooks and should be ashamed of yourselfYou should also not be allowed to have a business where it is course to steal from peopleThat is unacceptable
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ The first time we heard from this user was on May 6th and we responded on May 7thWe did not hear from her again until May 11thAccording to our records, this user has been refunded for the items she did not receiveIn total, on two messages were left by this user and we responded to each message within hoursOverall, this problem has been resolved
Initial Business Response / [redacted] (1000, 6, 2015/07/28) */ We reached out to our user on January 12th letting them know their Full Service label had expiredWe can provide this email if neededSince she continued to use the label even though it was expired, we could only provide insurance of $The items she says were included were not of our highest value (Banana REpublic, Coach) and they would not sell for a high amount on our siteWe credited her $as a courtesy since the label had expired Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the $150, although the company should specify that their full service kit has an expiration date, which they did not make me aware ofFurthermore, I wasn't given then option to have my items returned, which leads me to believe that they are just scamming their customersI do not recommend anyone to use this siteI will no longer use this service, nor do I recommend any one else does