Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I am amazed by the response but it tells me a great deal about Three AmigosClearly they have me confused with another unhappy customer with references to conversations which are not part of my scenarioRE: the 8/ service call to check for clog ( not an emergency) and the bill at issue: I am stunned by the references to conversations with the secretary which never took placeIf they had I would have winced the suggestion that a corporation has no ownerIt doesThe stockholders are the owners and the secretary would know thatNever would I say that I would not pay the bill as that has not been my intentI would certainly remember and document such a callFurther I am a repeat customer having paid on the spot in FAll, and May Why would they assume I would not pay?My contacts were the memo I sent by mail 8/requesting a breakout on the charges (There is no reference to a late fee.) and stating that I would call for an appointment with the owner Next I left a voice mail requesting an appointment to meet While they claim that a call was made to me by the owner and message left, there are no messages on my phone for September Perhaps he called a wrong number or the other unhappy customer I had never heard of Shane until he calledHe did not identify himself as a person with authority to speak for the company but simply said he had a "work order" to call I said I was disputing (not refusing to pay) the bill(IF I was refusing to pay, why would I press for a discussion with an owner? I would just not pay.) He said, "Well we spent a lot of time out there." I think it is inappropriate to discuss such a matter with someone who does not identify himself as an owner/ manager so I stayed on message that I wanted an owner to contact me to discuss the bill and asked for his name so I could identify when he calledThe call lasted less than minutes and I was not rude If Shane reported that I was unwilling to pay, he did a disservice to us allThe bill is extremely high along side those of peers for similar activity and anyone would raise the questions Their response further confirms this by citing what they would charge for tank location which would have been times what I paid to a top rated company for complete,accurate and efficient work in locating the tank and less than hours Ironically, they intend to collect this fee even though the person who came on 8/was not equipped nor was he charged with locating the tankIt is apparent that Amigos charges both for time spent and the activities performed during that timeOther firms we have used do not double chargeI had hope for an adjustment or , at least, a justification discussion before paying the bill Given the fictions in the response, that is obviously not going to happenI was expecting a bill closer to $I would even have paid $But the $is closer to what they would have charged had they come with the camera and an order to locate the tank Nothing of that sort happened on 8/It was determined that the toilet line was clearand events indicated a full septic tankThat was what we wanted to know and that was determined within an hour If they charged by the hour $covers itIf by activity, an hour and snaking would be the more than adequateThe plumber was neither equipped nor sent out to do anything more"Spending time" is not justification.I would like to get this paid and done Regards, [redacted]
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below.I am amazed by the response but it tells me a great deal about Three AmigosClearly they have me confused with another unhappy customer with references to conversations which are not part of my scenarioRE: the 8/ service call to check for clog ( not an emergency) and the bill at issue: I am stunned by the references to conversations with the secretary which never took placeIf they had I would have winced the suggestion that a corporation has no ownerIt doesThe stockholders are the owners and the secretary would know thatNever would I say that I would not pay the bill as that has not been my intentI would certainly remember and document such a callFurther I am a repeat customer having paid on the spot in FAll, and May Why would they assume I would not pay?My contacts were the memo I sent by mail 8/requesting a breakout on the charges (There is no reference to a late fee.) and stating that I would call for an appointment with the owner Next I left a voice mail requesting an appointment to meet While they claim that a call was made to me by the owner and message left, there are no messages on my phone for September Perhaps he called a wrong number or the other unhappy customer I had never heard of Shane until he calledHe did not identify himself as a person with authority to speak for the company but simply said he had a "work order" to call I said I was disputing (not refusing to pay) the bill(IF I was refusing to pay, why would I press for a discussion with an owner? I would just not pay.) He said, "Well we spent a lot of time out there." I think it is inappropriate to discuss such a matter with someone who does not identify himself as an owner/ manager so I stayed on message that I wanted an owner to contact me to discuss the bill and asked for his name so I could identify when he calledThe call lasted less than minutes and I was not rude If Shane reported that I was unwilling to pay, he did a disservice to us allThe bill is extremely high along side those of peers for similar activity and anyone would raise the questions Their response further confirms this by citing what they would charge for tank location which would have been times what I paid to a top rated company for complete,accurate and efficient work in locating the tank and less than hours Ironically, they intend to collect this fee even though the person who came on 8/was not equipped nor was he charged with locating the tankIt is apparent that Amigos charges both for time spent and the activities performed during that timeOther firms we have used do not double chargeI had hope for an adjustment or , at least, a justification discussion before paying the bill Given the fictions in the response, that is obviously not going to happenI was expecting a bill closer to $I would even have paid $But the $is closer to what they would have charged had they come with the camera and an order to locate the tank Nothing of that sort happened on 8/It was determined that the toilet line was clearand events indicated a full septic tankThat was what we wanted to know and that was determined within an hour If they charged by the hour $covers itIf by activity, an hour and snaking would be the more than adequateThe plumber was neither equipped nor sent out to do anything more"Spending time" is not justification.I would like to get this paid and done Regards, [redacted]