Three Amigo's Plumbing & Maintenance Inc

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am amazed by the response but it tells me a great deal about Three Amigos. Clearly they have me confused with another unhappy customer with references to  conversations which are not part of my scenario. RE: the 8/3  service call to check for clog ( not an emergency) and the bill at issue:  I am stunned by the references to conversations with the secretary which never took place. If they had I would have winced the suggestion that a corporation has no owner. It does. The stockholders are the owners and the secretary would know that. Never would I say that I would not pay the bill as that has not been my intent. I would certainly remember and document such a call. Further I am a repeat customer having paid on the spot in FAll, 2014 and May 2015. Why would they assume I would not pay?My contacts were the memo I sent by mail 8/18 requesting a breakout on the charges (There is no reference to a late fee.) and stating that I would call for an appointment with the owner.  Next I left a voice mail requesting an appointment to meet .  While they claim that a call was made to me by the owner and message left, there are no messages on my phone  for September 6. Perhaps he called a wrong number or the other unhappy customer.  I had never heard of Shane until he called. He did not identify himself as a person with authority to speak for the company but simply said he had a "work order" to call.  I said I was disputing (not refusing to pay) the bill. (IF I was refusing to pay, why would I press for a discussion with an owner?  I would just not pay.) He said, "Well we spent a lot of time out there."  I think it is inappropriate to discuss  such a matter with someone who does not identify himself as an owner/ manager so I stayed on message that I wanted an owner to contact me to discuss the bill and asked for his name so I could identify when he called. The call lasted less than 2 minutes and I was not rude.  If Shane reported that I was unwilling to pay, he did a disservice to us all. The bill is extremely  high along side those of peers for similar activity and anyone would raise the questions.  Their response further confirms this by citing  what they would charge for tank location which would have been 3 times what I paid to a top rated company for complete,accurate and efficient work in locating the tank and less than 2 hours.   Ironically, they intend to collect this fee even though the person who came on 8/3 was not equipped nor was he charged with locating the tank. It is apparent that Amigos charges both for time spent and the activities performed during that time. Other firms we have used do not double charge. I had hope for an adjustment or , at least, a justification discussion before paying the bill.   Given the fictions in the response, that is obviously not going to happen. I was expecting a bill closer to $160. I would even have paid $250. But the $365 is closer to what they would have charged had they come with the camera and an order to locate the tank.  Nothing of that sort happened on 8/3. It was determined that the toilet line was clear. and events indicated a full septic tank. That was what we wanted to know and that was determined within an hour.   If they charged by the hour $250 covers it. If by activity, an hour and snaking would be the more than adequate. The plumber was neither equipped nor sent out to do anything more. "Spending time" is not justification.I would like to get this paid and done.    Regards,[redacted]