Three Rivers Chrysler Jeep Dodge

Review: Went to get a key fob fixed, witch they agreed to fix even not under warranty. After the first and second attempts I was furious and left. Called them on my way home they said they were going to give me a new key fob, they never told me that while I was at the dealership.Desired Settlement: I would like my second key fob to work

Business

Response:

Please check with Mr. [redacted]. We mailed him a key fob 2 days after he was in for service. Please advise if he received it. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: Called customer service Dept. asking if EGR VLV. was under power train warrenty. Spoke with 2 reps. they refused to give me an answer. I dropped vehicle off Thursday evening 2-20-14 for Friday. They had truck all day, I called 3pm asking for an answer. [redacted] called back saying EGR VLV. needed to be replaced and it is not covered under warrenty!! The repairs would be $500. Being it was so late on Friday I could only pick up vehicle on Sat. I refused repairs and they charged me $101.65 to get my truck back!!! All what I needed was a simple yes or no for warrenty. I asked to speak to a manager. As of today 2-25-14 I have yet to hear from Frank. [redacted] had called & left a message saying they would take $95.00 off of bill to bring my truck back in. I already paid 100.00!! I just want my money back. Please Help. Thank You for your time. [redacted]Desired Settlement: Refund $101.65

Consumer

Response:

I was aware of fee. My complaint is that I just needed an answer over the phone if part was covered under warranty. I knew the diagnostic before I called them therefore they inconvenienced me one day without a vehicle & a 100 fee. An expensive answer!! Also I asked to speak with a manager on Saturday 22nd. I have yet to hear from anyone.

Business

Response:

It appears as though Mrs. [redacted]’s complaint is somewhat different than

that of what she had asked of our Service department. As noted in the attached key drop envelope,

where she wrote “check engine light on.

EGR VLV? “. Unable for my staff to determine why the check

engine light was on with out the use of diagnostic equipment is why preauthorization for a diagnostic

charge was obatained. I am most

confident that any questions pertaining to warranty coverage would have been

answered with a yes or no reply.

Three Rivers did make a goodwill

offer to make the necessary EGR valve replacement available to Mrs. [redacted] at

the reduced price of $291.30 plus tax, much less than the $500.00 mentioned in

the complaint.

Mrs. [redacted] was handled courteously and

professionally. If I can be of any

further assistance with this matter please feel free to contact me.

Sincerely,

General Manager

Consumer

Response:

Review: I purchased this used vehicle in November 30, 2013, desperate for another mini van since, according to this dealership, my other car was not driveable. I have several complaints:1. The newly trained sales agent told me there was blue tooth in the car. Within a few days after purchasing the car, I learned I needed a $500 U-Connect kit in order to make the Bluetooth actually function. I called the dealer and the agent. They failed to do anything to make this right and provide me with the kit, despite the agent's representations. 2. At the time of the purchase, the internet said the car was $13,00 or 14,000. When I was ready to sign the contract, they said no the car is $17,000. I said I wanted them to honor the internet price, which they did. They also haggled me re: trade in value and were going to give me 2k less.3. Since I have owned the car, the left lock on the driver side doesn't work, the left passenger side door malfunctions, the automatic back hatch also no longer functions. 4. The tires needed to be replaced which I just had done. The tires could not be aligned because of a significantly bent tire axel. I have had no accidents since purchasing this car. The repair and replacement of the axel will cost $700. The wheel bearing suspension also does not work and will also cost another $500. My repairman said the car was clearly in an accident from the left side. The doors on the left side panels are two different shades of gold. 5. Moreover, the car was clearly in an accident prior to my purchase as the "spray paint" on the left side bumper has now worn off. The cost to replace that bumper has not been provided yet. I called the dealer and they were evasive, unprofessional and accusatory. They sold me a lemon and are not making the situation right. I am a single mom with two small children who just spend $13-15,000 on a vehicle that is not safe to drive. I would never ever recommend that any person, and certainly not a women, set foot on the floor of this show room.Desired Settlement: I want a refund of $700 for tire axel, $500 for wheel bearing suspension, $500 for UConnect kit. For a total of $1700.

Business

Response:

Re; case [redacted]

Agent [redacted],

To the

best of our knowledge, during our pre sale inspection, on or about, July 10.

2103, and that of numerous consumer reporting agencies, the vehicle was never

involved in an accident. With that being said, there certainly was some

cosmetic work done to the vehicle in preparation for resale.

We certainly

would like to have the opportunity to inspect the vehicle in our shop in order

to better advise on the allegations in the complaint. Our records indicate that

the vehicle has not been back in our shop since the date of sale to address any

of the concerns.

The offer

to have Bluetooth installed to correct the oversight of the salesman thinking

it was equipped with that option still stands.

Respectfully,

[redacted]

Consumer

Response:

Review: In June of 2012 I had an engine (an old one with over 70,000 miles) put into my 2003 Chrysler Town & Country as it went bad and was covered under the extended warranty when the vehicle was purchased as used. Within a few months of having the engine put in, I noticed that the van was leaking engine oil and took it to [redacted] Automotive(my regular garage). While checking out the vehicle the owner of [redacted] called to inform me that there was something wrong with the engine. At first I was very upset at the news but remembered that I just got an engine put in and has to have some kind of warranty/guarantee so I was relieved. I took the mini-van to Three Rivers Chrysler Jeep Dodge and let them know what my garage had told me and they said they would check it out and get back to me. When they called me they said that there was nothing wrong with the engine and that it actually needed a new radiator. Since at that point I was without a vehicle for some time I told them to do the work-which cost me over $600.00. I got the van back and when I told my regular garage what happened they were shocked as they said that they saw nothing wrong with my radiator. Since then I took my vehicle to [redacted] Automotive on several different occassions to fix leaks associated with engine problems. A couple weeks ago I took the van in to [redacted] and they told me that the engine was shot. Thats when I contacted Three Rivers and told them and said that since the engine that was put in failed, that it should be taken care of without any out-of-pocket expenses to me. I talked with [redacted] Wislick and he said that he couldn't guarantee that it would be done for free but to drop the vehicle off so they could take a look at it. They had the vehicle for about a week without doing a thing. They claimed it was because I did't bring in the oil change receipts but was never told to bring them. Apparently somewhere along the line they changed their mind about checking vehicle and [redacted] told me to pick up vehicle asap.Desired Settlement: I would like for Three Rivers Chrysler Jeep Dodge to put in another engine as the one previously put into my vehicle failed

Business

Response:

Dear Ms.[redacted]:

On September 23, 2013 we were contacted in regards to this customer having vehicle service concerns. In our continuing efforts to promote customer goodwill we offered to evaluate the vehicles current service needs and possible non-chrysler 3rd party insurance coverage at no charge.

Upon inspection it was determined that the vehicle had a loud knocking noise from inside the engine. We reviewed the customer’s service history and found that his insurance company provided a used replacement engine on April 9, 2012 to correct internal failure with the original motor.

After exhausting all possible opportunities and phone contacts, we were told by this customer’s insurance company that his mechanical warranty had expired several months prior along with any coverage that would have been available on the used replacement engine.

Understanding how unfortunate this is, we were still willing to, and having full intentions to treat this customer fairly with the cost to repair his vehicle. However, the customer has rejected this opportunity for help.

Consumer

Response:

Three Rivers Chrysler still hasn't acknowledged the fact that the engine that was put in had failed only a few months after it was put in my vehicle and should have been replaced at no cost to myself. Saying that they are trying to work with me is absolutely ridiculous as all they are willing to do is repair the engine which would cost in excess of $3000.00. Being on welfare I would never be able to afford that. I either want another engine put into my vehicle or the equivelent in cash.

Review: My vehicle was in their shop on several occasions for the same problem within a matter of two weeks. I have not only lost time and money from this issue which has still not been repaired. I brought this problem to their attention that I have paid for unnecessary parts and labor and should be reimbursed, since the vehicle still does not start at all times. Both starters have been purchased at Three Rivers, with warranties that should have covered the parts and labor. There also was a safety recall for the ignition, but Chrysler has not yet determined a resolution. I had contacted the dealership multiple times to get these issues resolved with no return call. I broke down once more and had to go to the dealership in person. I was treated extremely poorly and very unprofessionally by both the Service Director Frank W[redacted] and the General Manager Ted C[redacted]. Ted advised me to cut my losses and move on because they tried to fix the problem and they were unsuccessful.Desired Settlement: Since the problem has not been resolved and the Three Rivers dealership has treated me so poorly, at this point the best course of action is a full refund. I want the purchase price for the second starter purchased on 07/29/2015 totaling $552.54 refunded. I feel this is a fair resolution since I am not asking for a refund for the first starter, towing expense and lost time from work.

Business

Response:

Tell us why here...[redacted] Please allow me to recap the service visits of Ms.[redacted]s 2006 Jeep Grand Cherokee.On July 29, 2015 Ms. [redacted] presented hervehicle for service.Ms [redacted] describes her vehicles not startingat times. She also explains thatnumerous repair attempts have been made at other Jeep Dealerships as well asIndependent Repair facilities.On July 29, 2015 the technician notes identifyand verify the starter solenoid would not engage to crank engine.Service advisor recommends to replace starterassembly and solenoid wiring connector. Ms [redacted] agrees to estimate.On August 13, 2015 customer returns statingvehicle would not start. Technicianmaker numerous attempts to recreate concern but was unable to verify.On August 14, 2015 Ms [redacted] request us toreplace ignition switch. Dealer agreesto replace switch at no charge to Ms [redacted] for goodwill.On August 24, 2015 dealer contacts Ms [redacted]and reviews vehicle status. Ms [redacted] states vehicle has not acted up sincelast visit.At that time dealer agrees to refund Ms[redacted] the sum of $132.84. Goodwilloffer rejected.On August 31, 2015 Ms [redacted] brings hervehicle back to our Dealership. Shedescribes that the vehicle would not start again.Service Director offers free loaner vehicle toreaddress concern. Revisits goodwillrefund/offer and agrees to attempt no start verification and diagnosis at nocharge.Ms [redacted] rejects dealer attempt to diagnosevehicle, provide goodwill refund and provide alternate transportation.Ms [redacted] and I spoke and I felt that thestaff acted appropriately and maintained my expectation for customer service. Sincerely, Ted ColeGeneral Manager

Consumer

Response:

Review: 2010 Jeep compass with 32,000miles would not start.I was in pitts.pa 60miles from my home. towed to nearest jeep dealer per jeep roadside service no charge.service said they had to put it on diagnosis machine to find problem, cost of $79.00. I oked it.was told it was something with the electronic ignition,had to leave it. asked for a rental and could not give me one,I would have to pay and they didnt do that anyways. got a call next day,it had to be a wire somewhere in ignition and it would take a while to find exactly because they needed to go wire by wire to find where it was shorting out. called the next day said good news and bad news. its not the ignition its the motor froze up but its covered under powertrain. my mechanic asked if he checked the starter crank it by hand. mike yelled that he has mechanics with 30+ years working on vehicles that they checked it already. put it on diognoses mach. again, its the motor. he then told me its covered under warrenty if I got oil change on schedule and if it was done right I needed all my reciepts he dropped oil pan and said oil was done right. they would start to find out where in the motor was bad. called next day and said they were half way thru motor and didnt find anything yet.would finished the top end and call tomorrow.called next day and said"good news and bad news"its not the motor its the starter and its not covered under the warranty.cost of appr.$480.00. and said didnt we talk about the starter last week..they put a new starter in and I recieved call next day and he said"well I have good news and bad news"the starter is fixed BUT the Tipem(sp)needsreplaced.Thats the main computer board and its not covered its a little over $1,000.00. BUT I will replace it at cost of labor $200.00+480.00 for starter.I asked for them to put on reciept everything they did to my vehicle from day 1to day 9.that I had complaints filed with Revdex.com and Government Consumer Complaint but they did not put anything about tearing motor down or ign.did take 100.off billDesired Settlement: I could have had my car towed 60 miles to my mechanic and a starter replaced at half the price and half the time. and much less inconvience and confusion of them trying to figure out what the problem really was. And was it the same mechanic with 30+ years that said its not the starter is he the one that did the motor ? I would like someone to check my vehicle that I trust, I dont trust driving it on trips now worring about if they put it back together correctly

Business

Response:

Agent [redacted];

On June 6,2014 the vehicle

owned by [redacted] was towed to our dealership. Initial comments were would

not start key not seen.

Ms. [redacted] was contacted and

service advisor reviewed vehicle concerns and obtained diagnostic

authorization. Our initial findings were that the engine would not crank

either electrically or turn over manually by hand. The customer was contacted

and reviewed findings and the possibility for possible internal engine failure.

The customer was requested to provide maintenance receipts to help in

diagnosis.

Upon partial disassembly we

found no indications of poor maintenance or any metallic debris in oil pan

indicating internal engine failure. Based on this we evaluated other possible

causes for this condition.

We found thru internal visual

inspection that the starter drive gear was locked into the drive plate and the

starter had ran in this state for so long it locked up the starter.

We contacted Ms. [redacted] and provided an update. Ms [redacted]

authorized starter replacement. However we were still looking for a reason why

this may have happened. We replaced the starter and attempted to start. Vehicle

would crank now but still had something wrong. We further found that the totally

integrated power module was internally shorted which we believe caused the

starter to remain engaged during vehicle operation and caused the starter to

fail.

After reviewing all

information it was decided that the Three Rivers Chrysler Jeep Dodge would

offer an out of warranty goodwill offer to replace the module with a $100.00

co-pay but it would be the customers responsibility for the consequential

damage to the starter.

To recap :

1. The

vehicle was towed to us unable to run.

2. The

technician diagnosed the starter was burned up and locked into the drive plate.

3. The

underlying cause was determined and the customer paid an out of warranty

goodwill co-pay.

4. The

vehicle has been repaired and customer has regained possession.

5. The

customer did not incur any additional diagnostic charge.

Respectfully,

Service Director

Review: Glue in my seat from bad repair.

Starting in December of 2014 I took my car in for a simple 3 or 4 inch plastic seat belt cover that broke off.

Parts had to be ordered.

I didn't hear anything after 3 weeks so I called Service, who transfered me to Parts.

They tell me my part is in but no one ever called.

I drop off car again to have part replaced. I pick up my car not paying attention to repair but I later notice it was not replaced but the paper work states " Part Replaced ".

I call back and they send someone out to get right part.

This process goes on over and over for 5 months.

During all of this another plastic part in the same area breaks and we get this ordered with the other parts.

Finally I guess about the end of May 2015 everything is finally done.

About a week later I get out of my car and the original seat belt cover part fell out of my car.

I pick it up and the clip is gone but I see that the part was glued on.

I call the dealer once again and they have me come in once again.

The manager [redacted] came out, looked at plastic part and he goes and finds another.

He then scraps the glue off and snaps in the new part....... ????? Why did they just do that in the first place?????

Several days later, maybe about a week I finally get a chance to clean my car and spots that had bee on the seat since repair but I didn't pay much mind to wouldn't come clean, they are hard Super Glue like spots.

I called the Corporate office after 6 months of me being very patient, I no longer wanted deal with the Dealer.

Corporate called the Dealer who said to try Goo Gone which I had and tried.

That didn't work so I called back as instructed and they Dealer wanted me to bring in again to have thier Detailer take a look.

Dropped off Sunday for Monday, that didn't work so they said they have a specialist on Wednesday.

So I dropped it off again on Tuesday for Wednesday and that didn't work.

So this past week I was at this Dealership Sunday, Monday, Tuesday and Wednesday with no resolution.

I called back Corporate as instructed. They said they would speak with Manager [redacted] and get resolution.

After Corporate spoke with the Manager they called me and told me the Dealer had a specialist come in with no luck so they are done! ?????????????

That was it !!!!

The lady from Corporate who I only have a first name of [redacted] at ###-###-#### , Case #: [redacted]

stated the manager admitted that they tried to glue the part but isn't taking responsibility for the glue in my seat.

If they didn't feel responsible why would they have made any attempts to correct the issue ?

So that's where I am.

Super Glue ????? spots on the seat of my 2012 Jeep Liberty with only 18k MilesDesired Settlement: I simply want my seat repaired.

This whole time I was looking to trade in my vehicle but I was waiting to get those original plastic covers replaced and now my vehicle is damaged.

Business

Response:

Dear [redacted]Mr. [redacted] had his vehicle in for service on May23,2015 to address the seat side panel concern. It appeared as thoughthis initial repair was unsuccessful in correcting his concerns. The following week Mr. [redacted] reached out toMr. [redacted] who met with Mr. [redacted] at our dealership to discuss his additionalconcerns. Mr. [redacted] showed him the broken seat side panel and Mr. [redacted]acquired a replacement and installed it at that time for no charge. Upon completion of the aforementioned repairs Mr. [redacted]appeared to be completely satisfied with the work that was done to correct hisconcerns. Approximately 3 weeks later Mr. [redacted] called and mentionedthat he found spots on the top of his driver’s side seat bottom cover. As a goodwill gesture we offered to have a trim specialistlook at these spots. It seems that Mr. [redacted] is the only one presuming that thecause of the spots to be glue. Unfortunately whatever the cause of these spots may havebeen they could not be removed. I believe that our immediate goodwill efforts and actions wereadequate in addressing the concerns of Mr. [redacted].If I can be of any further assistance with this matterplease do not hesitate to contact me. Sincerely,[redacted]

Consumer

Response:

Review: I purchased my Dodge Dart in March of 2014 and was told by the dealership that they recently "got this vehicle in". Since I have had my vehicle I put 10,000.00 miles on it and when I went to get an oil change at an independent dealer, I was told that all four (4) of my rotors were bad. I contacted Three Rivers Dodge and they told me they needed to have a "diagnostic test" run on the rotors. After running the "diagnostic test" I was told that only the front two were bad and the back two were not. I asked about the brake pads also and was informed that they were good and I only needed two (2) front rotors. When I talked to the manager at the service desk, he informed me that my car had been sitting since September of 2013 until March of 2014 when I purchased it and therefore the rotors were rusted. I have this listed as the cause on my repair bill. I was told that I could get them fixed for $75.00, but that only includes the two front rotors and not the back or the brake pads.Desired Settlement: I would like my brake pads and rotors fixed on all four (4), front and back brakes, and do not feel I owe anything as the brakes were bad BEFORE I even bought it.

Business

Response:

Re: [redacted] Dear Ms.[redacted] Mr. [redacted] presented his vehicle to us for service on July17, 2015. His concern was being told he needed new brake rotors due torust. After 16 months of customer ownership the vehicle wasinspected as presented. His vehicle was inspected at that time and determined thatthe front brake rotors did have corrosion, however corrosion is not awarrantable defect on the vehicles warranty that had expired four monthsearlier. The dealership made an out of warranty goodwill offer toreplace both front brake rotors with a customer contribution of $75.00. Mr. [redacted] declined this offer and contacted Chrysler. Thecustomer call center agent who reviewed the findings and supported the goodwill offer. In an effort to promote customer satisfaction and goodwill,we would be willing to replace all four rotors and brake pads for $150.00 plusapplicable taxes. If I can be of any further assistance with this matterplease feel free to contact me. Sincerely, [redacted]

Consumer

Response: