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Three Rivers Eye Care P.C.

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Three Rivers Eye Care P.C. Reviews (1)

Sussex Vision would not refund the money I paid for frames & lenses that they were unable to order. The frames were out of stock.
Being diabetic I had Sussex Vision perform an eye exam that would be billed to my medical insurance with a co-pay of $20.00 in October 2012. The procedure was pre-approved. I than proceeded to order frames & lenses under my VSP Vision insurance. I was not required to pay the full amount upon ordering but did so in good faith with a [redacted] card. A few days after placing this order, I was notified that the frames I had chosen were no longer available. I was given the option to have the doctor write me a prescription and order my frames & lenses from a different company. I asked that Sussex Vision refund the money I paid in good faith so that I could proceed with ordering new glasses. It was then that they informed me that they would not refund the money I paid for the glasses & lenses until the medical insurance was paid in full by the insurance company. My problem with this is: Had I not paid for the frames & lenses in full Sussex would have waited for the insurance benefits under normal procedures. As mentioned previously I was NOT required to pay in full, I did this on my own. Thus,I have not been able to order another pair of glasses as my money has been with-held by Sussex Vision. The money I paid for the glasses had nothing to do with my medical exam fees. I paid for glasses & frames not for the exam that was pre-approved. Had I chosen to pay for only the required deposit, Sussex would have waited for insurance reimbursement as they do for others. This policy is unreasonable & unfair! As the year 2012 is drawing to an end I may miss out on my benefit to order frames & lenses during this year.

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Description: Optometrists, Contact Lenses

Address: Three Rivers, Michigan, United States, 49093-9615

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