Three Rivers Volkswagen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am waiting from a response from Carfax which is investigating the dates that should have been reflected on the Carfax that Rivers VW initially gave meThis also does not release VW from giving me an outdated Carfax at time of sale Regards, [redacted] ***

In regards to the response given by Three Rivers VW, I am not here to debate phone calls I am here to debate the quality and assurance they provide in terms of their repairs and services department I have attached the three reports I received; being from Three Rivers VW and being from # [redacted] As you can see in the attached reports, it shows the total amount of parts and labor and services provided by both companies From what I have experienced with Three Rivers VW, it seems as though they charge a high premium on parts and labor, however, they supplement that with unsatisfactory workmanship If you reference all three documents herein, you will notice that I was charged more in every category from Three Rivers than I was by # [redacted] , including labor It appears as though in their response to my initial complaint that they are condoning their lackluster and quite frankly, unacceptable services If you reference the # [redacted] report it states that, "of pressure plate bolts were looseGuide pin on flywheel also fell out Replaced complete clutch assembly including flywheel and slave cylinder due to uneven wear Also had to replace drivers side axle flange and transmission mount with bolts due to damage and cross threaded threads All four directional tires were also installed backwards Rotated left tires to right to correct issueThere has been no parts failure due to manufacturing..." I think # [redacted] 's report says everything you need to know about the condition my car was given to me from Three Rivers VW If you reference the reports from Three Rivers VW, it states that my car was test driven and it was "OK." The way I received my car from them was exactly the same way it felt when I took it to # [redacted] and the mechanic immediately told me that something was definitely wrong with my clutch I find it very hard to understand how I receive a car twice from one VW service department telling me that my car is in proper functioning order, only to take my car, unchanged, to another VW service center and get very contrasting reports With the way my car was given to me from Three Rivers VW I could have been in a serious accident as well as damaged my car or hurt someone else It shows the pompous philosophies of Three Rivers VW to not only provide faulty work, over charge their customers, and pawn their poor services off to another dealership, but to make the consumer appear as though they had done something wrong Also, in regards to their response, the reason that the vehicle was taken to # [redacted] was because I wasn't going to risk my life or someone else's or the functioning of my car, so that Three Rivers VW could work on my car for a third time And I'm glad I didn't So with my above written response, I am profoundly rejecting their response Regards, [redacted]

I purchased my car at Three Rivers Volkswagen I have taken it back for maintenance and every time that they have worked on my car it has come back to me in worse shape than when I entered their facility When I went in for state inspection I entered with working lights, after the inspection the daytime running light had burnt out, I was charged $for a new bulb I purchased new tires and an alignment, within hours after being serviced the check tire light came on my dashboard This is the second time of them working on the tires that I have had to return for them to fix the check tire light after they had already worked on that part of the car I paid $for new tires and the alignment and I would not mind paying the full price but $was for labor and the labor was not done correctly I called Saturday when the light came on and was offered no help My safety was at risk all weekend

Ref ID: [redacted] Revdex.com,Thank you for forwarding to us Mr [redacted] 's concernMr [redacted] has also spoken with Volkswagen customer service and already spoken with one of the dealerships ownersWe apologized for the inconvenience he has experienced and for the perceived notion that we could somehow control when a light bulb would failHe failed to mention in his statement of the problem that when went to his place of business, dropped off a brand new Volkswagen Atlas to him and brought his vehicle in to have the air pressures reset, then returned his vehicle to him.I understand the frustration he must be feeling with this series of unfortunate eventsHowever these events occur naturally on vehicles each dayBulbs fail and tire pressures fluctuateTo say that we are responsible for naturally occurring events is incorrectI will say three hours after service is a concern and with customer service in mind we went to him and corrected the issueI must note again, his omission of what actually happened when he reported the concern to us is disturbing.It has already been stated to Mr [redacted] by the ownership and by Volkswagen Customers Service on our behalf, we are not performing any further gestures of goodwill towards this matter.Derrick U***Parts and Service Director

To Whom it May Concern:We sold a Certified Pre-Owned Vehicle that checked out through our shop and had a clean {without accidents) Carfax at the time of deliveryNot all accidents or damages are always reported to CarfaxThat means that some vehicles may have accidents or damages that are not shown on the Carfax, Also, sometimes accidents or damages are later reported to CarfaxThat means that the Carfax may not show accidents at the time purchase, but later Carfax adds an accident or damage to their reportThis is the case hereWhen the vehicle was sold, there were no accidents reported to CarfaxAfter the vehicle was sold, an accident, that was unknown to us, was reported to Carfax and then subsequently added to the report- We had no way of knowing that the car had a previous accident and we didn't "Knowingly lie" to the customerWe presented them with all of the information that we had available at the time of the sale.Sincerely, John B***Vice PresidentThree Rivers Volkswagen [redacted]

I purchased my car at Three Rivers Volkswagen I have taken it back for maintenance and every time that they have worked on my car it has come back to me in worse shape than when I entered their facility When I went in for state inspection I entered with working lights, after the inspection the daytime running light had burnt out, I was charged $for a new bulb I purchased new tires and an alignment, within hours after being serviced the check tire light came on my dashboard This is the second time of them working on the tires that I have had to return for them to fix the check tire light after they had already worked on that part of the car I paid $for new tires and the alignment and I would not mind paying the full price but $was for labor and the labor was not done correctly I called Saturday when the light came on and was offered no help My safety was at risk all weekend

To Whom It May Concern:When our Used Car Department purchases a vehicle we run a Carfax vehicle history reportWe print out that Carfax and put it into the deal jacket that is made up for that particular vehicleWe print the Carfax to tell if there are any open recalls, brands on the title or if the vehicle has been in accidentThis Is how we know how to advertise the vehicleThere is no way that we would advertise a vehicle as having a "clean" Carfax, without having one printed out that showed that it didn't have any accidents.The customer stated that we gave him an outdated Carfax at the time of the saleWhat constitutes an outdated Carfax? We have never run into this problem before where a car was sold using the Carfax that was printed when we purchased it and then something showed up after the fact.Lastly, the customer stated that in his original complaint that another Volkswagen dealer gave him considerably less as a trade in value for the vehicle in question because of an accident that was listed on the Carfax vehicle history reportHow do we know that they gave him the correct value? What if they were off by $to $3000? We have taken cars in as trades with accidents listed on the Carfax In the past, and as long as they weren't reconstructed or the airbags didn't deploy, the trade value isn't affected at all, The customer chose to accept the value that the other Volkswagen dealer gave him without contacting anyone else to get other competitive offersWhat if another dealer would have been willing to overlook the accident and give the customer the higher value like we would have? He wasn't required to take the value that the other dealer gave him as gospelHe could have checked around and got other offers for his carHe chose to accept that lower offer.Please let me know if you need any additional information.Sincerely, John B***Vice PresidentThree Rivers Volkswagen***

My wife and I purchased a Pre certified VW Passat on 6/17/The CARFAX they gave us dated 5/1/had no accidents attachedWhen I wanted to trade the VW on another car the dealer told me the car had been previously wrecked which caused a lower trade in valueThe CARFAX the second dealer gave me on the VW reported an accident on 3/29/When my wife and I were told this we couldn't believe the VW dealer lied an gave us a clean CARFAXThey told us the only damage was a replaced windshieldThe second report we got from the second dealer clearly stated "vehicle was involved in a sideswipe collision involving left front impact with another motor vehicledamage to front and left side disabling vehicle" If we would have known about the hidden damage we would have never bought the VW in the first placeHow can a dealer lie like this and get away with it? It was a "Knowingly lie" from the VW dealer regarding the CARFAXHow many other customers have they given a or out dated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]The CARFAX that I got from when I traded the Volkswagen clearly state that it was a Corporate lease for (6) months in 2016 with a last reported odometer reading of 6042. The sales person who sold us the (Jason) the car stated that is was used as a loaner when customers were having service done with their vehicle. The unreported accident we didn’t get on the old CARFAX was reported at mileage 5448. So how can the VW representative deceive us and say they were unaware of the accident and blamed that the CARFAX report was updated too late.  The wreck happen during their own corporate lease and it had to have known by the dealer. Clearly the owner of VW is trying to not accepting their responsibility of a reputable dealer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am tired of fighting them over this issue and will not return. 
Regards,
[redacted]

In regards to the response given by Three Rivers VW,  I am not here to debate phone calls.  I am here to debate the quality and assurance they provide in terms of their repairs and services department.  I have attached the three reports I received; 2 being from Three Rivers VW and 1 being from #1 [redacted].  As you can see in the attached reports, it shows the total amount of parts and labor and services provided by both companies.  From what I have experienced with Three Rivers VW, it seems as though they charge a high premium on parts and labor, however, they supplement that with unsatisfactory workmanship.  If you reference all three documents herein, you will notice that I was charged more in every category from Three Rivers than I was by #1 [redacted], including labor.  It appears as though in their response to my initial complaint that they are condoning their lackluster and quite frankly, unacceptable services.  If you reference the #1 [redacted] report it states that, "3 of 6 pressure plate bolts were loose. Guide pin on flywheel also fell out.  Replaced complete clutch assembly including flywheel and slave cylinder due to uneven wear.  Also had to replace drivers side axle flange and transmission mount with bolts due to damage and cross threaded threads.  All four directional tires were also installed backwards.  Rotated left tires to right to correct issue. There has been no parts failure due to manufacturing..."  I think #1 [redacted]'s report says everything you need to know about the condition my car was given to me from Three Rivers VW.  If you reference the reports from Three Rivers VW, it states that my car was test driven and it was "OK."  The way I received my car from them was exactly the same way it felt when I took it to #1 [redacted] and the mechanic immediately told me that something was definitely wrong with my clutch.  I find it very hard to understand how I receive a car twice from one VW service department telling me that my car is in proper functioning order, only to take my car, unchanged, to another VW service center and get 2 very contrasting reports.  With the way my car was given to me from Three Rivers VW I could have been in a serious accident as well as damaged my car or hurt someone else.  It shows the pompous philosophies of Three Rivers VW to not only provide faulty work, over charge their customers, and pawn their poor services off to another dealership, but to make the consumer appear as though they had done something wrong.  Also, in regards to their response, the reason that the vehicle was taken to #1 [redacted] was because I wasn't going to risk my life or someone else's or the functioning of my car, so that Three Rivers VW could work on my car for a third time.  And I'm glad I didn't.  So with my above written response, I am profoundly rejecting their response.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I am waiting from a response from Carfax  which is investigating the dates that should have been reflected on the Carfax that 3 Rivers VW initially gave me. This also does not release VW from giving me an outdated Carfax at time of sale.
Regards,
[redacted]

In response to complaint #[redacted]. The customer had the vehicle towed in and 5/13/2015 with the vehicle not shifting out of 3rd gear. We determined the clutch assembly failed. We quoted and received authorization to perform the repairs on 5/14. Completing the repairs test driving then released on...

the 15th. The vehicle was brought back in on 5/28 with concerns of not shifting properly. We rechecked the function and determined replaced part failure. The service warranty which is 1 year or 12,000 miles covered the failed component. It was replaced and the vehicle was released on 6/2. On Saturday 6/6 the customer called in at 11:54 leaving a message that stating the vehicle was not shifting properly and needed a call back on Monday. At 8:30am Monday morning the call was returned to the customer but no answer, we left a message. At 11:06 the customer called in again leaving a message, we returned call at 11:20 with no answer and left another message. At 3:34 the customer called in stating he got the message and was returning the call. The advisor then called him back at 3:40 with no answer, the customer called back at 3:50 leaving a message that he was on another call and could not answer. We tried also later that day and I called myself at 4:30 with no answer. The next thing we heard is that the vehicle is at the [redacted] store being checked. When the customer paid for the initial repairs, the paid repairs came with a 1 year or 12,000 miles warranty. Which covers workmanship and manufacturers defects. Because [redacted] determined it was a workmanship concern, Three Rivers Volkswagen paid for the repairs from [redacted]. This is why the customer was not charged for any of the services, we paid for them. Since the warranty for the paid repairs has not been breached, reimbursement is not necessary.

Ref ID: [redacted]Revdex.com,Thank you for forwarding to us Mr. [redacted]'s concern. Mr. [redacted] has also spoken with Volkswagen customer service and already spoken with one of the dealerships owners. We apologized for the inconvenience he has experienced and for the perceived notion that...

we could somehow control when a light bulb would fail. He failed to mention in his statement of the problem that when went to his place of business, dropped off a brand new Volkswagen Atlas to him and brought his vehicle in to have the air pressures reset, then returned his vehicle to him.I understand the frustration he must be feeling with this series of unfortunate events. However these events occur naturally on vehicles each day. Bulbs fail and tire pressures fluctuate. To say that we are responsible for naturally occurring events is incorrect. I will say three hours after service is a concern and with customer service in mind we went to him and corrected the issue. I must note again, his omission of what actually happened when he reported the concern to us is disturbing.It has already been stated to Mr. [redacted] by the ownership and by Volkswagen Customers Service on our behalf, we are not performing any further gestures of goodwill towards this matter.Derrick U[redacted]Parts and Service Director

To Whom it May Concern:We sold a Certified Pre-Owned Vehicle that checked out through our shop and had a clean {without accidents) Carfax at the time of delivery. Not all accidents or damages are always reported to Carfax. That means that some vehicles may have accidents or damages that are not...

shown on the Carfax, Also, sometimes accidents or damages are later reported to Carfax. That means that the Carfax may not show accidents at the time purchase, but later Carfax adds an accident or damage to their report. This is the case here. When the vehicle was sold, there were no accidents reported to Carfax. After the vehicle was sold, an accident, that was unknown to us, was reported to Carfax and then subsequently added to the report. - We had no way of knowing that the car had a previous accident and we didn't "Knowingly lie" to the customer. We presented them with all of the information that we had available at the time of the sale.Sincerely, John B[redacted]Vice PresidentThree Rivers Volkswagen[redacted]

Review: I had an ECU (Car computer) problem in my 2003 Volkswagen GTI, in which I was sent to Three Rivers Volkswagen for repair. I had a new motor replaced in my car. Old motor : 2.8l Vr6 24v motor to a 3.2l vr6 24v motor. I had bought a new ECU for the 3.2L motor which I was taking to Three Rivers Volkswagen to have the immobilizer deleted so the computer would work in my car. Since my car was still running off my current ECU (the 2.8l computer) I had driven it there the day of March 19th, 2014. Three Rivers Volkswagen was informed of all motor modifications as well as the motor swap prior to doing the service. The ECU service was to take approximately an hour, and if the service couldn't be performed than the 3.2l computer that I purchased had possibly been faulty. The service proceeded to take about 6 hours and resulted in me towing my car down to another shop because my old ECU (2.8l) was now fried, the 3.2l computer was faulty, and the wiring harness was now fried in my vehicle. Three Rivers Volkswagen claimed to have no fault in this, and refused to repair or even compensate my expenses. I had driven my vehicle there and had to tow it out. Three Rivers Volkswagen had informed me that the cost of damages was going to be roughly $3,300 in which they were not going to pay, saying that the computer and the harness had caused the problem, not their technician. My car has now been repaired 2 months later with the same wiring harness they said they had burnt out and the same 3.2l ECU they said was faulty. Both of these items were said to have caused the problem in my car as well as been broken. However, the only damage was the destruction of my 2.8l ECU which I had driven the car there with. I was unable to drive my vehicle for 2 months as well as cost me well over $600 in repairs due to their technicians mistakes. The technician also refuses to reveal what he did, or how the problem occurred. Owner of Three Rivers Volkswagen has also threatened to never service my vehicle if I went to the Revdex.com.Desired Settlement: I would like to be compensated for my expenses.

Business

Response:

Dealership Statement of the Problem

In response to the ECU issue described in Case ID#[redacted].

The engine that was swapped in this vehicle was not a new engine nor was the 3.2L ECU that was supplied, The customer was recommended to have the vehicle brought here because the facility that performed the engine swapped could not get the 3.21 ECU to unlock and operate with the vehicle. He informed us of the concerns the initial shop had encountered and asked if we could try to install this ECU. When we installed the ECU (which he knew had an existing concern), we determined the wiring harness was still the 2.81 harness, and not the 3.21 harness which has a different configuration. After many attempts to unlock and configure the ECU it was determined in order to operate properly with all function data. The 3.21 ECU would require a 3.21 wiring harness so the input and output data match. The customer then declined having this service performed to correct the data match concern and requested the 2.81 ECU be re-installed.

When the 2.81 ECU was re-install it failed to communicate with the system and would not allow the vehicle to start. The customer declined any further service on the vehicle and towed it out of our facility.

After bringing in parts that are known to be faulty, requesting their installation and declining a proper repair option. We did in fact compensate the customer by not charging him for the 6 hours of diagnostics and work we performed on his vehicle at his request. We also recommended to him not to acquire used parts for electrical repair because of the possibility of underlying concerns like these.

Review: I was experiencing issues with the shifting on my 2013 Volkswagen GTI. It would not go into gear easily. I had [redacted] tow it to Three Rivers Volkswagen because the car was dangerous to drive and Three Rivers was the closest dealership. I received a call from Three Rivers, telling me they determined the issue was with my clutch. They told me that the cost of the repairs would be $2,105.17, with tax, $2,257.98. I authorized the work and paid for the parts and labor over the phone via my debit card. Two days later, I was told that my car was ready to be picked up. I drove the car home and after roughly two days, I realized that the car was not driving properly and that the clutch pedal was "grabbing" an inch off of the floor. The car was also having problems going into second gear. I called Three Rivers and reported the problems and they told me to bring the car back. I returned the car and they determined that it was a faulty part that was causing the issue after their first repair. I picked up my car for a second time and a day later, I noticed the same issues with my clutch again. I called them to report the problems and left a message on Saturday, June 6, 2015 that I wanted a call back the following Monday, June 8, 2015 first thing in the morning. When I had not received a call from them by 11:00 A.M on Monday, June 8, 2015, I called Volkswagen Corporate. I spoke to VW Corporate about the situation and they scheduled my vehicle to be looked at by #1 [redacted] VW of [redacted] on Tuesday, June 9, 2015. When I dropped the car off at #1 [redacted], I witnessed the service representative stall my car twice while he was attempting to drive it into the service area. When he came back, he told me that there was definitely an issue with my clutch and not with my driving. After two weeks of my car being at #1 [redacted] and me without a loaner car, I received a call from Volkswagen Corporate telling me that my car was ready for pickup. I picked up the car and was not charged for the additional repairs. Upon reviewing the repair documents from #1 [redacted], it was determined by them that faulty workmanship was conducted at Three Rivers Volkswagen. Their report indicated that 3 out of 6 bolts were found to be loose, a bolt was missing from a part, bolts were found to be cross-threaded and my tires were put on backwards. After speaking with Volkswagen Corporate a few days later, a representative, asked me if I had any additional concerns. I told her that I was concerned about the report from #1 [redacted] in terms of the issues that they had found with my car. She told me that the mechanic from #1 [redacted] VW, who wrote the report, went into "too excessive" detail and that there was a second report written. She told me that the mechanic from Three Rivers VW never removed my tires; thus, making the initial report from #1 [redacted] invalid. I then proceeded to ask her how the mechanic was able to replace my clutch if the tires were never taken off. She then said that she "misspoke." This whole experience has been totally disappointing. The service from Three Rivers Volkswagen was atrocious. Some of my phone calls weren't returned in a timely manner. The total cost of repairs/parts from Three Rivers Volkswagen was higher than #1 [redacted] VW in every category. The representatives and managers at Three Rivers Volkswagen made me feel as though I was the one who had done something wrong. Volkswagen Corporate made me feel the same way as well. It appeared that no one took my complaints or issues seriously. I was given a loaner car for approximately 4 days out of the total month that I did not have my car. After unsatisfactory attempts were made in correcting the issues with my car, I called Three Rivers Volkswagen and stated I would be going to the Revdex.com. I received a voicemail back from the owner of Three Rivers Volkswagen in which he spoke in an arrogant and condescending tone in regards to my going to the Revdex.com and my complaints about his dealership. My car was given back to me two times with the determination that it was in proper functioning order and it wasn't. After looking at the report from #1 [redacted], my car and life were at risk driving the car the way I received it from Three Rivers Volkswagen. I would be glad to provide copies of the reports for your review.Desired Settlement: I would like reimbursed for the total $2,257.98 amount that I had paid for the poor and unsatisfactory services performed. This amount is what was shown being charged from Three Rivers Volkswagen on my bank statement.

Business

Response:

In response to complaint #[redacted]. The customer had the vehicle towed in and 5/13/2015 with the vehicle not shifting out of 3rd gear. We determined the clutch assembly failed. We quoted and received authorization to perform the repairs on 5/14. Completing the repairs test driving then released on the 15th. The vehicle was brought back in on 5/28 with concerns of not shifting properly. We rechecked the function and determined replaced part failure. The service warranty which is 1 year or 12,000 miles covered the failed component. It was replaced and the vehicle was released on 6/2. On Saturday 6/6 the customer called in at 11:54 leaving a message that stating the vehicle was not shifting properly and needed a call back on Monday. At 8:30am Monday morning the call was returned to the customer but no answer, we left a message. At 11:06 the customer called in again leaving a message, we returned call at 11:20 with no answer and left another message. At 3:34 the customer called in stating he got the message and was returning the call. The advisor then called him back at 3:40 with no answer, the customer called back at 3:50 leaving a message that he was on another call and could not answer. We tried also later that day and I called myself at 4:30 with no answer. The next thing we heard is that the vehicle is at the [redacted] store being checked. When the customer paid for the initial repairs, the paid repairs came with a 1 year or 12,000 miles warranty. Which covers workmanship and manufacturers defects. Because [redacted] determined it was a workmanship concern, Three Rivers Volkswagen paid for the repairs from [redacted]. This is why the customer was not charged for any of the services, we paid for them. Since the warranty for the paid repairs has not been breached, reimbursement is not necessary.

Review: In mid-April of 2014, I purchased a 2012 Volkswagen Jetta SE from Three Rivers Volkswagen (3694 Washington Road McMurray, PA 15317) with 22,537 miles and a VIN number: [redacted]. At the time of purchase, the vehicle was advertised by the sales staff as certified pre-owned and assured me that since the only previous owner had leased the vehicle, all of the parts within the vehicle were up to manufacturers standards and still covered under the manufacturers warranty. Unfortunately, I found that this was not the case. On September 20th, 2014, I began hearing a troublesome noise coming from the engine of my vehicle. Upon further investigation, I discovered that the serpentine belt had begun to deteriorate and was on the verge of snapping. At this time, my vehicle only had 29,961 miles on the odometer. I had my vehicle towed to the nearest Volkswagen service center at the time for further investigation and repair, which happened to be in Fairfax, VA ([redacted]). Initially, the service center informed me that the service would be covered by the manufacturers warranty. The next day, I received a call from the dealership informing me that there had been an installation of an after-market tuner crankshaft which voided the warranty, and as such I would be responsible for covering all costs out of pocket. To add further dismay to the situation, I was also told that the car had many other parts that would not be covered under warranty should there be any issues, and that these parts would continue to cause mechanical problems within the vehicle. Adding insult to injury, I was also told (in the opinion of the dealership) that these parts were of a third party brand and appeared to have been installed by an amateur. I have made no modifications to this vehicle and it has only been to a service center (always a VW Service Center) two times: once for a break-down in April of 2014 and once for the 3 year/30,000 mile regular maintenance check. To my satisfacDesired Settlement: I no longer trust the integrity or value of service provided by Volkswagen to its customers. To resolve this problem, I would like one of two things to occur:a.The option to have a full refund on all repair costs paid ($158.51)towards this vehicle that were a result of these aftermarket parts which voided my warranty, and completion of all repairs necessary to ensure that my manufacturers warranty is still valid. This is to include the replacement of the third party crank pulley and all other relevant third party parts. I would also like reimbursed for the moneys paid and personal inconvenience suffered during a 3 day wait for the vehicle to be repaired ($500.00). b.The option to receive a vehicle of equal or greater value to the MSRP of my vehicle at the time of purchase ($17,872.26), including the refund of all repairs Ive been forced to pay as a result of the aftermarket parts which voided my warranty, and all monthly warranty fees and vehicle payments made refunded and applied as

Business

Response:

I would first like to thank you for bringing any and all concerns to our attention. In order to maintain our reputation, it is important that we are aware of not only the good experiences our customer have, but also the concerns that may not be up to their expectation.

As I read the letter of your experience. I noticed the vehicle was purchased in April of 2014 (which we confirmed with our records), you spoke of a break down in April and then your present concern in September. I researched the break down you mentioned in April and found that the work performed at that time was for the tension damper and belt which was performed under warranty. Is it possible that something occurred there that caused your present concerns? It appears they did not show the same concerns the present dealership is stating.

Throughout our inspection of the vehicle and certification process, all systems were confirmed to be in specification. We can happily assist you with the repairs of your vehicle for any warranty concerns that fall under the warranty guidelines. However, services performed outside of these guidelines are not warrantable nor can we be held responsible if the vehicle is not repaired properly or to meet the proper specification listed for certification by another facility.