Three Sisters Hand Car Wash

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business owner failed to address any of my issues What is of no concern for her, but I will mention here, is that the person who originally rented the unit has been suffering through serious medical issues since last summer As a result, I proceeded taking over the responsibility of making payments for many things, including the storage unit But in this case, the business failed to send any sort of correspondence providing me with an accurate address to submit payment She claims to have made verbal agreement on terms to resolve the situation but then changed the terms when payment was being made.She failed to address the fact that she called me (the customer) a liar as well as hanging up the phone in the middle of a conversation Payment was made for another month at the storage facility due to the fact that I have had no time to move the contents because of the said medical issues of the person on the contract It is not up to the business owner to make judgement upon the actions of a customer.Regardless of when I move the contents of the storage unit, my request for reimbursement of the extra charges and a written apology from the business owner is still expected as of this time The business owner did not address how she would satisfy that request Regards, [redacted]

To Whom It May Concern,In response to your complaint I have never rented a unit to anyone by this nameEvery unit that I rent there is a contract that I go over with them, we both sign and they get a copy as wellThe contract has the address that all payments are to be mailed toThe contract on
this unit began on August under a name other than the complainantAll rent due had been paid in a timely manner up until June No payment or contact had been made until February 2016,As our contract states any unit days delinquent shall become property of the facilityWe gave the benefit of the doubt and had made no action to claim the unit well past the surrender dateOn February 3, patron contacted me at which point we came to an agreement to resolve the situation, as we try to take each case on an individual basis to ensure the satisfaction of all parties involvedAfter entering a verbal agreement with my company complaint was made to Revdex.com.Since complaint was filed the patron has paid the next rent dueIn my experience customers that are unhappy do not continue to pay rent they move to another facilityBased on the time and the amount that the account was past due company was entitled to cease contents of unit but allowed a generous amount of time to allow customer to resolve,In an effort to treat everyone fairly our contracts are lenient compared with the industry standardI hope that this will satisfy any questions or concerns on how this matter was handled.Regards,Christal H*** Owner of Cheap Storage

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The business owner failed to address any of my issues.  What is of no concern for her, but I will mention here, is that the person who originally rented the unit has been suffering through serious medical issues since last summer.  As a result, I proceeded taking over the responsibility of making payments for many things, including the storage unit.  But in this case, the business failed to send any sort of correspondence providing me with an accurate address to submit payment.  She claims to have made verbal agreement on terms to resolve the situation but then changed the terms when payment was being made.She failed to address the fact that she called me (the customer) a liar as well as hanging up the phone in the middle of a conversation.
Payment was made for another month at the storage facility due to the fact that I have had no time to move the contents because of the said medical issues of the person on the contract.  It is not up to the business owner to make judgement upon the actions of a customer.Regardless of when I move the contents of the storage unit, my request for reimbursement of the extra charges and a written apology from the business owner is still expected as of this time.  The business owner did not address how she would satisfy that request.
Regards,
[redacted]