Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have been very busy the past several weeksCurrently, I am on the west coast and am just now catching up with my non-essential e-mailI just read the response from the business (ID ***) and as well as your follow up e-mailWhile I understand (and agree) that Butler Kia cannot warranty the work of another shop, that is not what I have asked them to doI have asked them to stand behind their own workThey drove the vehicle and have the documentation regarding the complaintThey can drive the car now and see that, indeed, the problem has been fixed (and it was the CV joint as first suspected by Eslees)If they still had questions, they could request receipts, talk with the shop, inspect the vehicle, etcThere are many actions they could take to determine whether or not they had accurately diagnosed the problemI am not recommending that they should have done these for a $claim, but, clearly, they could have driven the vehicle and talked with the shop for very little expense Frankly, requiring that they do all work and rejecting any and all information from other shops is very self-serving This essentially prohibits any objective third party from evaluation their work and allows the business to cover their own errors
Conflicting information from a well-established, highly rated shop like ***'s should have sent up a warning that perhaps they have a problemTheir policy of ignoring that information as "non-trustworthy" indicates to me that they are not very serious about high quality work and customer serviceWe all learn from our mistakes and our competitorsPlease do not consider this adequately resolvedI am not sure that there are further actions to take, but I am most definitely not satisfied with their responseThank you for your assistance
Kindly,
*** ***
>Enclosed is the response to the above mentioned complaint
As of 04/11/this is issue has been handled and resolvedMs*** was in the store on 04/10/and we resolved this issue
Please feel free to contact me if you have any further questions
Regards,
Jamie ***
Hello, we do not have record of Ms*** purchasing a vehicle
I have called the number
she provided on the Revdex.com complaint and left a voice mail to try and verify that we have the correct information and to resolve this issue
Thank you,
Jamie L***
Butler Automotive Group
317-848-
-0.5ptTimes New Roman"
In regards to Mr*** complaint, in order for= service department to perform a repair, they must first get the customers complaint to duplicateWe were not able to get Mr*** complaint to duplicateThere for we cannot make a repair to something when we do not know what the problem isWe do understand and apologize for his frustration, but our service team is only doing their jobWe as the dealership have no control over deeming a vehicle a lemon or control over buying back a car under this lawThe manufacturer would be the one to buy back a unit under a lemon lawSpeaking to Mr*** or Mr*** will not provide him the resolution he seeks
Mr*** will need to contact KIA and discuss his concerns regarding the unit being a lemon, as this is out of our control
Currently Mr*** car is still here as he has refused take possession of it when he returned our loaner vehicle last monthIf he refuses to make his payments that is between him and the Kia Motors FinanceWe cannot refund him monies for him refusing/withholding to make his car payments and late fees
Regards,
Jamie ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
This isn't true at allKia offered to take my Jeep to Obrien one timeWhile it was there I was in contact with Obrien directlyObrien wanted a transmission specialist to look at it but Kia took the Jeep back before that could happenRJ Here (I have never delt with an "Al") acknowledged the noise and basically said there was nothing to do about itSo I asked if I could take it back to Obrien on my own and Kia give me a rentalRJ agreedWhen I (not Kia) took it back to Obrien, Obrien called and said my Jeep had no warranty because it was produced from CanadaI had been told my Jeep had the remainder of the 100,mile warranty that chrysler provides for its american JeepsNever once was I told about my Jeep being CanadianI immediately called RJ, who offered to pay for the diagnostic work however Obrien noticed some problems with some after market work I had done and said I needed to fix that before they looked at the transmissionThat is when RJ asked me to take it to a different dealership. I made an appointment at Champion ChryslerRJ instructed me "to just tell them Kia would pay for it when I got there." I knew this wouldn't work but as he instructed I made the appointmentWhen I got there the dealership said they would need some sort of documentation or a phone call from Kia verifying they would pay for itI tried to call RJ but to know availI then emailed RJI notified him my lawyer was watching this BUT I ASKED RJ TO FIX IT BEFORE I PURESUED LEGAL ACTIONby this point, it was almost JuneI've been trying to resolve this since FebruaryI said I had done everything his way until now and if he didn't do something by Friday I was going to pursue legal actionRJ, not me, responded with simply the name of their attorney and said all further communication needs to be don through them. This dealership has jacked up everythingI had to fill out my sales paperwork twice because they messed it upUpon delivery of this Jeep it was dirtyThe low tire light was on and when I asked about it they said to just drive it and it should go offThe oil change light came onThey said they fixed it but I've driveOver 5,miles and it hasn't come back onWhen they offered to take my jeep to Obrien they tried to give me a DISCUSTING rental car filled with other people's trash, spilled soda, and mudAnd they have lied to me, telling me what I want to here, but doing nothing since day oneLike I said, it's June....this has been going on since FebruaryIt could have been fixed a long time agoI have our entire conversation via email and txt if you would like me to sendI also have video of the rental car they tried to give meI have pictures of the other loaner cars they gave me (which were also Canadian jeeps), the vin numbers and the corespondent paperwork in the windows stating they had warrantiesIt's about emails all together but I am more than happy to sendI have already moved forward in legal action but I want to be clearThis isn't just about my jeepI understand things happenIt's about the way I've been treatedThese guys have lied, lied, liedPlease let me know if you'd like me to send you any documentsI'd prefer to send them only to you at this point *** since I I have filed a fraud case already.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Here is as brief of rundown as I can give you! As you know Kia originally sent an email saying they were dealing with my problem. My jeep is having numerous issues in their COO did offer to resolve them himself. He took my jeep to Tom O'Brien Chrysler and said they were going to do diagnostic work, tests, and stand behind me 100%. I personally drove to Chrysler and was told by their manager that Kia refused to have a transmission specialist look at my jeep, which is where the problem is. Their COO admitted there was still an issue but basically told me there was nothing else they were going to do. I told him I wanted to handle this myself and he agreed to give me a loaner car while my jeep was being diagnosed again. When I personally took my jeep to a Chrysler dealership, the dealership called me within 15 minutes notifying me that my jeep was manufactured for Canadian sale, and therefore had no warranty in the United States at all. This was not disclosed to me at the time of purchase. In fact, once the problem started occurring in February, I was told by their sales manager several mechanics and RJ himself that the jeep still had a factory warranty so I should not worry about anything. On top of this, I traded my Kia with less than 10,000 miles on it and a 200,000 mile warranty for this jeep. There is no way I would have made that transaction without the 100,000 mile factory warranty from Chrysler. Things began getting very shady from here.
Their COO, promised he would fix the problem but was very "grey" with his language about the warranty issue. At this point I have not yet titled my jeep so I contacted the finance lady from Butler. I asked her about any documentation for a warranty and she said the only documentation was in the owners manual of my jeep. That states the warranty is in fact voided once the jeep is brought in the USA. She also stated at the time of purchase my jeep had a full factory warranty.
The COO, said that I was covered under a warranty from Butler but not a manufacture. Then he said I was not covered under warranty and all, but I should take my jeep to yet another Chrysler dealership and tell them Butler Kia will pay for the diagnostic work and that they would go from there. I thought it was a little weird to have a customer walk into a dealership stating another dealership would pay for the work but I did as instructed. I took my jeep to Champion Dodge where they all but laughed in my face explaining that clearly they would need some form of documentation stating the dealership will pay for the diagnostic work of my vehicle.
At this point I lost my patience. I have been trying to resolve this issue since the end of February. The more time that goes by, the more problems I experience and the more lies I get told. I contacted Butler's COO and asked him to please do something immediately or I was going to take legal action. He responded very briefly with their attorney's name and stated all further communication needs to be done through his attorney.
I have every single email and text message I've exchanged with their COO since February. He clearly states he is 100% behind me, he clearly states that he will fix the problem, he clearly says that there is a warranty. It's helpful to you please let me know and I will send it over immediately. I know this is a lengthy email and I do not want to bombard you with a necessary material. I also have video of one of the rental cars they tried to give me which was absolutely disgusting. There was other peoples trash, dirt, mud, spilled soda on the armrest. This whole thing is so bad it was almost comical. However, the thought of paying $40,000 for a jeep with 19,000 miles on it and problems already no warranty is polarizing.
As I said I have complete documentation to back up everything in this email. If it is helpful to you please let me know and I will send it to you immediately. Thank you again for your time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your assistance with this issue. As discussed, I am not satisfied with Butler Kia's response to my complaint. Please make sure that the outcome of this complaint process is reflected on the web site and reports.
As I see it, they keep responding with "we can't warranty [redacted]'s work" even though I have told them that I do not expect them to. What I expect is that they would examine the vehicle, talk with [redacted]'s and/or review documents to prove the repairs were done, and refund me the cost of the inaccurate diagnosis. I expect them to stand behind their work.
To be honest, I am baffled by why they wanted me to have brought the vehicle back to them after the were wrong the first time. If I did not trust them to do the diagnostic correctly, why would I have trusted them with the repair?
That said, I do appreciate the assistance you and the Indy Revdex.com have provided.
Kindly,
[redacted]
We are not being self serving by disregarding another shops diagnostic of an issue. We have to warranty the work we do, so we have policies that we have to follow for every customer, every time. We have to duplicate the complaint, and make our own diagnostic, as does any certified manufacturers dealership service center. All of our technicians are certified and have continuous & ongoing training. If Mr [redacted] would have had us do the repairs based on our technicians recommendations & diagnostic of the issue, and a problem still existed we would have made the correct repairs at no cost to Mr. [redacted]. We can not warranty [redacted]s work, repairs made as he claims "unnecessary"repairs to his vehicle knowing that was not the problem. Thank you, Jamie L[redacted] Butler Automotive Group 317-848-4200
In regards to Mr [redacted] complaint. Mr [redacted] came into the dealership and purchased the unit on 08/18/16.
The 3rd party lender that did the financing kicked the loan stating that Mr [redacted] pay stubs where fraudulent and refused to do his financing.
We then requested that he...
return our vehicle at which time Mr [redacted] stated he was out of town Florida. After several more request to return the vehicle Mr [redacted] still refused to return it.
Mr [redacted] never returned the vehicle. We had to pay for repossession, new keys to be cut and recondition fees. We did not get our vehicle back until 09/29/16.
He had our vehicle and drove it for 42 days
Our purchase order that Mr [redacted] signed states NO REFUND of deposit, please see attached.
We will not refund Mr [redacted] the deposit.
Please feel free to contact me with any further questions.
Regards,
Jamie R
Dear [redacted], Enclosed is our response to complaint ID# [redacted]. We have taken Mr. [redacted] Jeep to the Tom Obrien Jeep 3 times regarding his complaint about the vehicle: problem is Tom Obrien Jeep cannot find any issues with it and states it is in fine working order. al Herr, Butler Automotive Groups COO advised Mr. [redacted] he could take his vehicle to another Jeep dealer of his choice and have it looked at and if they found something that Tom Obrien did not find, we would pay for those repairs. Upon our last communication with Mr. [redacted] he stated he has got his attorney involved. Our attorney has advised us that all future communication be done through him, so Mr. [redacted] was given our attorneys information for all future communication. I have included a copy of Mr. [redacted] email stating he has involved his attorney & I am also including our attorney's information. Attorney [redacted]- [redacted] Ms. [redacted] please contact me if you have any further questions. Thank you,
Jamie R[redacted]
Butler Automotive Group
We submitted our application on Thursday night and went to buy the car friday. Our application was approved and terms were finalized. We looked at the car at noon and were told that paperwork wouldn't be ready but if we scheduled a time it would be held. We scheduled a time for the next day to close and 3 hours later the car was sold to someone else.
[redacted],
Hello, attached is our response to the above mentioned complaint.
[redacted] has not received a $100 referral check yet because our policy is not to mail out referral checks until the customer they referred deal funds.
In this case due to the privacy act, I can...
only say that the deal is not funded. If and when the deal funds Ms. [redacted] will be sent a referral check.
Regarding Mr. [redacted] complaint, we charged him the same diagnostic fee that we charge all customers. If we would have done the actual repairs and there was still a issue with the vibaration we would resolved the issue.
Since we did not complete the repairs, we can not guarantee...
another shops repair work.
At this time we can not refund Mr. [redacted] the diagnostic fee.
Thank you,
Jamie L[redacted]
Butler Automotive Group
%3
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have been very busy the past several weeksCurrently, I am on the west coast and am just now catching up with my non-essential e-mailI just read the response from the business (ID ***) and as well as your follow up e-mailWhile I understand (and agree) that Butler Kia cannot warranty the work of another shop, that is not what I have asked them to doI have asked them to stand behind their own workThey drove the vehicle and have the documentation regarding the complaintThey can drive the car now and see that, indeed, the problem has been fixed (and it was the CV joint as first suspected by Eslees)If they still had questions, they could request receipts, talk with the shop, inspect the vehicle, etcThere are many actions they could take to determine whether or not they had accurately diagnosed the problemI am not recommending that they should have done these for a $claim, but, clearly, they could have driven the vehicle and talked with the shop for very little expense Frankly, requiring that they do all work and rejecting any and all information from other shops is very self-serving This essentially prohibits any objective third party from evaluation their work and allows the business to cover their own errors
Conflicting information from a well-established, highly rated shop like ***'s should have sent up a warning that perhaps they have a problemTheir policy of ignoring that information as "non-trustworthy" indicates to me that they are not very serious about high quality work and customer serviceWe all learn from our mistakes and our competitorsPlease do not consider this adequately resolvedI am not sure that there are further actions to take, but I am most definitely not satisfied with their responseThank you for your assistance
Kindly,
*** ***
>Enclosed is the response to the above mentioned complaint
As of 04/11/this is issue has been handled and resolvedMs*** was in the store on 04/10/and we resolved this issue
Please feel free to contact me if you have any further questions
Regards,
Jamie ***
Hello, we do not have record of Ms*** purchasing a vehicle
I have called the number
she provided on the Revdex.com complaint and left a voice mail to try and verify that we have the correct information and to resolve this issue
Thank you,
Jamie L***
Butler Automotive Group
317-848-
-0.5ptTimes New Roman"
In regards to Mr*** complaint, in order for= service department to perform a repair, they must first get the customers complaint to duplicateWe were not able to get Mr*** complaint to duplicateThere for we cannot make a repair to something when we do not know what the problem isWe do understand and apologize for his frustration, but our service team is only doing their jobWe as the dealership have no control over deeming a vehicle a lemon or control over buying back a car under this lawThe manufacturer would be the one to buy back a unit under a lemon lawSpeaking to Mr*** or Mr*** will not provide him the resolution he seeks
Mr*** will need to contact KIA and discuss his concerns regarding the unit being a lemon, as this is out of our control
Currently Mr*** car is still here as he has refused take possession of it when he returned our loaner vehicle last monthIf he refuses to make his payments that is between him and the Kia Motors FinanceWe cannot refund him monies for him refusing/withholding to make his car payments and late fees
Regards,
Jamie ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
This isn't true at allKia offered to take my Jeep to Obrien one timeWhile it was there I was in contact with Obrien directlyObrien wanted a transmission specialist to look at it but Kia took the Jeep back before that could happenRJ Here (I have never delt with an "Al") acknowledged the noise and basically said there was nothing to do about itSo I asked if I could take it back to Obrien on my own and Kia give me a rentalRJ agreedWhen I (not Kia) took it back to Obrien, Obrien called and said my Jeep had no warranty because it was produced from CanadaI had been told my Jeep had the remainder of the 100,mile warranty that chrysler provides for its american JeepsNever once was I told about my Jeep being CanadianI immediately called RJ, who offered to pay for the diagnostic work however Obrien noticed some problems with some after market work I had done and said I needed to fix that before they looked at the transmissionThat is when RJ asked me to take it to a different dealership. I made an appointment at Champion ChryslerRJ instructed me "to just tell them Kia would pay for it when I got there." I knew this wouldn't work but as he instructed I made the appointmentWhen I got there the dealership said they would need some sort of documentation or a phone call from Kia verifying they would pay for itI tried to call RJ but to know availI then emailed RJI notified him my lawyer was watching this BUT I ASKED RJ TO FIX IT BEFORE I PURESUED LEGAL ACTIONby this point, it was almost JuneI've been trying to resolve this since FebruaryI said I had done everything his way until now and if he didn't do something by Friday I was going to pursue legal actionRJ, not me, responded with simply the name of their attorney and said all further communication needs to be don through them. This dealership has jacked up everythingI had to fill out my sales paperwork twice because they messed it upUpon delivery of this Jeep it was dirtyThe low tire light was on and when I asked about it they said to just drive it and it should go offThe oil change light came onThey said they fixed it but I've driveOver 5,miles and it hasn't come back onWhen they offered to take my jeep to Obrien they tried to give me a DISCUSTING rental car filled with other people's trash, spilled soda, and mudAnd they have lied to me, telling me what I want to here, but doing nothing since day oneLike I said, it's June....this has been going on since FebruaryIt could have been fixed a long time agoI have our entire conversation via email and txt if you would like me to sendI also have video of the rental car they tried to give meI have pictures of the other loaner cars they gave me (which were also Canadian jeeps), the vin numbers and the corespondent paperwork in the windows stating they had warrantiesIt's about emails all together but I am more than happy to sendI have already moved forward in legal action but I want to be clearThis isn't just about my jeepI understand things happenIt's about the way I've been treatedThese guys have lied, lied, liedPlease let me know if you'd like me to send you any documentsI'd prefer to send them only to you at this point *** since I I have filed a fraud case already.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Here is as brief of rundown as I can give you! As you know Kia originally sent an email saying they were dealing with my problem. My jeep is having numerous issues in their COO did offer to resolve them himself. He took my jeep to Tom O'Brien Chrysler and said they were going to do diagnostic work, tests, and stand behind me 100%. I personally drove to Chrysler and was told by their manager that Kia refused to have a transmission specialist look at my jeep, which is where the problem is. Their COO admitted there was still an issue but basically told me there was nothing else they were going to do. I told him I wanted to handle this myself and he agreed to give me a loaner car while my jeep was being diagnosed again. When I personally took my jeep to a Chrysler dealership, the dealership called me within 15 minutes notifying me that my jeep was manufactured for Canadian sale, and therefore had no warranty in the United States at all. This was not disclosed to me at the time of purchase. In fact, once the problem started occurring in February, I was told by their sales manager several mechanics and RJ himself that the jeep still had a factory warranty so I should not worry about anything. On top of this, I traded my Kia with less than 10,000 miles on it and a 200,000 mile warranty for this jeep. There is no way I would have made that transaction without the 100,000 mile factory warranty from Chrysler. Things began getting very shady from here.
Their COO, promised he would fix the problem but was very "grey" with his language about the warranty issue. At this point I have not yet titled my jeep so I contacted the finance lady from Butler. I asked her about any documentation for a warranty and she said the only documentation was in the owners manual of my jeep. That states the warranty is in fact voided once the jeep is brought in the USA. She also stated at the time of purchase my jeep had a full factory warranty.
The COO, said that I was covered under a warranty from Butler but not a manufacture. Then he said I was not covered under warranty and all, but I should take my jeep to yet another Chrysler dealership and tell them Butler Kia will pay for the diagnostic work and that they would go from there. I thought it was a little weird to have a customer walk into a dealership stating another dealership would pay for the work but I did as instructed. I took my jeep to Champion Dodge where they all but laughed in my face explaining that clearly they would need some form of documentation stating the dealership will pay for the diagnostic work of my vehicle.
At this point I lost my patience. I have been trying to resolve this issue since the end of February. The more time that goes by, the more problems I experience and the more lies I get told. I contacted Butler's COO and asked him to please do something immediately or I was going to take legal action. He responded very briefly with their attorney's name and stated all further communication needs to be done through his attorney.
I have every single email and text message I've exchanged with their COO since February. He clearly states he is 100% behind me, he clearly states that he will fix the problem, he clearly says that there is a warranty. It's helpful to you please let me know and I will send it over immediately. I know this is a lengthy email and I do not want to bombard you with a necessary material. I also have video of one of the rental cars they tried to give me which was absolutely disgusting. There was other peoples trash, dirt, mud, spilled soda on the armrest. This whole thing is so bad it was almost comical. However, the thought of paying $40,000 for a jeep with 19,000 miles on it and problems already no warranty is polarizing.
As I said I have complete documentation to back up everything in this email. If it is helpful to you please let me know and I will send it to you immediately. Thank you again for your time.
[redacted]
Hello, the complaint of Mr. [redacted] has been handled.
[redacted]...
our COO personally handled the complaints Mr. [redacted] had.
Thank you,
[redacted]
Butler Automotive Group
317-848-4200<
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for your assistance with this issue. As discussed, I am not satisfied with Butler Kia's response to my complaint. Please make sure that the outcome of this complaint process is reflected on the web site and reports.
As I see it, they keep responding with "we can't warranty [redacted]'s work" even though I have told them that I do not expect them to. What I expect is that they would examine the vehicle, talk with [redacted]'s and/or review documents to prove the repairs were done, and refund me the cost of the inaccurate diagnosis. I expect them to stand behind their work.
To be honest, I am baffled by why they wanted me to have brought the vehicle back to them after the were wrong the first time. If I did not trust them to do the diagnostic correctly, why would I have trusted them with the repair?
That said, I do appreciate the assistance you and the Indy Revdex.com have provided.
Kindly,
[redacted]
We are not being self serving by disregarding another shops diagnostic of an issue. We have to warranty the work we do, so we have policies that we have to follow for every customer, every time. We have to duplicate the complaint, and make our own diagnostic, as does any certified manufacturers dealership service center. All of our technicians are certified and have continuous & ongoing training. If Mr [redacted] would have had us do the repairs based on our technicians recommendations & diagnostic of the issue, and a problem still existed we would have made the correct repairs at no cost to Mr. [redacted]. We can not warranty [redacted]s work, repairs made as he claims "unnecessary"repairs to his vehicle knowing that was not the problem. Thank you, Jamie L[redacted] Butler Automotive Group 317-848-4200
In regards to Mr [redacted] complaint. Mr [redacted] came into the dealership and purchased the unit on 08/18/16.
The 3rd party lender that did the financing kicked the loan stating that Mr [redacted] pay stubs where fraudulent and refused to do his financing.
We then requested that he...
return our vehicle at which time Mr [redacted] stated he was out of town Florida. After several more request to return the vehicle Mr [redacted] still refused to return it.
Mr [redacted] never returned the vehicle. We had to pay for repossession, new keys to be cut and recondition fees. We did not get our vehicle back until 09/29/16.
He had our vehicle and drove it for 42 days
Our purchase order that Mr [redacted] signed states NO REFUND of deposit, please see attached.
We will not refund Mr [redacted] the deposit.
Please feel free to contact me with any further questions.
Regards,
Jamie R
Dear [redacted], Enclosed is our response to complaint ID# [redacted]. We have taken Mr. [redacted] Jeep to the Tom Obrien Jeep 3 times regarding his complaint about the vehicle: problem is Tom Obrien Jeep cannot find any issues with it and states it is in fine working order. al Herr, Butler Automotive Groups COO advised Mr. [redacted] he could take his vehicle to another Jeep dealer of his choice and have it looked at and if they found something that Tom Obrien did not find, we would pay for those repairs. Upon our last communication with Mr. [redacted] he stated he has got his attorney involved. Our attorney has advised us that all future communication be done through him, so Mr. [redacted] was given our attorneys information for all future communication. I have included a copy of Mr. [redacted] email stating he has involved his attorney & I am also including our attorney's information. Attorney [redacted]- [redacted] Ms. [redacted] please contact me if you have any further questions. Thank you,
Jamie R[redacted]
Butler Automotive Group
We submitted our application on Thursday night and went to buy the car friday. Our application was approved and terms were finalized. We looked at the car at noon and were told that paperwork wouldn't be ready but if we scheduled a time it would be held. We scheduled a time for the next day to close and 3 hours later the car was sold to someone else.
[redacted],
Hello, attached is our response to the above mentioned complaint.
[redacted] has not received a $100 referral check yet because our policy is not to mail out referral checks until the customer they referred deal funds.
In this case due to the privacy act, I can...
only say that the deal is not funded. If and when the deal funds Ms. [redacted] will be sent a referral check.
Regards,
Jamie R[redacted]
Regarding Mr. [redacted] complaint, we charged him the same diagnostic fee that we charge all customers. If we would have done the actual repairs and there was still a issue with the vibaration we would resolved the issue.
Since we did not complete the repairs, we can not guarantee...
another shops repair work.
At this time we can not refund Mr. [redacted] the diagnostic fee.
Thank you,
Jamie L[redacted]
Butler Automotive Group
%3