Dear ***, Enclosed is our response to complaint ID# [redacted] We have taken Mr [redacted] Jeep to the Tom Obrien Jeep times regarding his complaint about the vehicle: problem is Tom Obrien Jeep cannot find any issues with it and states it is in fine working orderal Herr, Butler Automotive Groups COO advised Mr [redacted] he could take his vehicle to another Jeep dealer of his choice and have it looked at and if they found something that Tom Obrien did not find, we would pay for those repairsUpon our last communication with Mr [redacted] he stated he has got his attorney involvedOur attorney has advised us that all future communication be done through him, so Mr [redacted] was given our attorneys information for all future communicationI have included a copy of Mr [redacted] email stating he has involved his attorney & I am also including our attorney's informationAttorney [redacted] - [redacted] Ms [redacted] please contact me if you have any further questionsThank you, Jamie R [redacted] Butler Automotive Group
We submitted our application on Thursday night and went to buy the car fridayOur application was approved and terms were finalizedWe looked at the car at noon and were told that paperwork wouldn't be ready but if we scheduled a time it would be heldWe scheduled a time for the next day to close and hours later the car was sold to someone else
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your assistance with this issueAs discussed, I am not satisfied with Butler Kia's response to my complaintPlease make sure that the outcome of this complaint process is reflected on the web site and reportsAs I see it, they keep responding with "we can't warranty ***'s work" even though I have told them that I do not expect them toWhat I expect is that they would examine the vehicle, talk with ***'s and/or review documents to prove the repairs were done, and refund me the cost of the inaccurate diagnosisI expect them to stand behind their workTo be honest, I am baffled by why they wanted me to have brought the vehicle back to them after the were wrong the first timeIf I did not trust them to do the diagnostic correctly, why would I have trusted them with the repair? That said, I do appreciate the assistance you and the Indy Revdex.com have providedKindly, [redacted]
In regards to Mr [redacted] complaintMr [redacted] came into the dealership and purchased the unit on 08/18/The 3rd party lender that did the financing kicked the loan stating that Mr [redacted] pay stubs where fraudulent and refused to do his financing We then requested that he return our vehicle at which time Mr [redacted] stated he was out of town FloridaAfter several more request to return the vehicle Mr [redacted] still refused to return it Mr [redacted] never returned the vehicleWe had to pay for repossession, new keys to be cut and recondition feesWe did not get our vehicle back until 09/29/ He had our vehicle and drove it for days Our purchase order that Mr [redacted] signed states NO REFUND of deposit, please see attached We will not refund Mr [redacted] the deposit Please feel free to contact me with any further questions Regards, Jamie R
Regarding Mr [redacted] complaint, we charged him the same diagnostic fee that we charge all customers If we would have done the actual repairs and there was still a issue with the vibaration we would resolved the issue Since we did not complete the repairs, we can not guarantee another shops repair work At this time we can not refund Mr [redacted] the diagnostic fee Thank you, Jamie L [redacted] Butler Automotive Group %
We are not being self serving by disregarding another shops diagnostic of an issueWe have to warranty the work we do, so we have policies that we have to follow for every customer, every timeWe have to duplicate the complaint, and make our own diagnostic, as does any certified manufacturers dealership service centerAll of our technicians are certified and have continuous & ongoing trainingIf Mr [redacted] would have had us do the repairs based on our technicians recommendations & diagnostic of the issue, and a problem still existed we would have made the correct repairs at no cost to Mr [redacted] We can not warranty ***s work, repairs made as he claims "unnecessary"repairs to his vehicle knowing that was not the problemThank you, Jamie L [redacted] Butler Automotive Group 317-848-
Hello, the complaint of Mr [redacted] has been handled [redacted] *** our COO personally handled the complaints Mr [redacted] had Thank you, [redacted] Butler Automotive Group 317-848-
[redacted] , Hello, attached is our response to the above mentioned complaint [redacted] has not received a $referral check yet because our policy is not to mail out referral checks until the customer they referred deal fundsIn this case due to the privacy act, I can only say that the deal is not fundedIf and when the deal funds Ms [redacted] will be sent a referral check Regards, Jamie R***
Dear ***, Enclosed is our response to complaint ID# [redacted] We have taken Mr [redacted] Jeep to the Tom Obrien Jeep times regarding his complaint about the vehicle: problem is Tom Obrien Jeep cannot find any issues with it and states it is in fine working orderal Herr, Butler Automotive Groups COO advised Mr [redacted] he could take his vehicle to another Jeep dealer of his choice and have it looked at and if they found something that Tom Obrien did not find, we would pay for those repairsUpon our last communication with Mr [redacted] he stated he has got his attorney involvedOur attorney has advised us that all future communication be done through him, so Mr [redacted] was given our attorneys information for all future communicationI have included a copy of Mr [redacted] email stating he has involved his attorney & I am also including our attorney's informationAttorney [redacted] - [redacted] Ms [redacted] please contact me if you have any further questionsThank you, Jamie R [redacted] Butler Automotive Group
We submitted our application on Thursday night and went to buy the car fridayOur application was approved and terms were finalizedWe looked at the car at noon and were told that paperwork wouldn't be ready but if we scheduled a time it would be heldWe scheduled a time for the next day to close and hours later the car was sold to someone else
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for your assistance with this issueAs discussed, I am not satisfied with Butler Kia's response to my complaintPlease make sure that the outcome of this complaint process is reflected on the web site and reportsAs I see it, they keep responding with "we can't warranty ***'s work" even though I have told them that I do not expect them toWhat I expect is that they would examine the vehicle, talk with ***'s and/or review documents to prove the repairs were done, and refund me the cost of the inaccurate diagnosisI expect them to stand behind their workTo be honest, I am baffled by why they wanted me to have brought the vehicle back to them after the were wrong the first timeIf I did not trust them to do the diagnostic correctly, why would I have trusted them with the repair? That said, I do appreciate the assistance you and the Indy Revdex.com have providedKindly, [redacted]
In regards to Mr [redacted] complaintMr [redacted] came into the dealership and purchased the unit on 08/18/The 3rd party lender that did the financing kicked the loan stating that Mr [redacted] pay stubs where fraudulent and refused to do his financing We then requested that he return our vehicle at which time Mr [redacted] stated he was out of town FloridaAfter several more request to return the vehicle Mr [redacted] still refused to return it Mr [redacted] never returned the vehicleWe had to pay for repossession, new keys to be cut and recondition feesWe did not get our vehicle back until 09/29/ He had our vehicle and drove it for days Our purchase order that Mr [redacted] signed states NO REFUND of deposit, please see attached We will not refund Mr [redacted] the deposit Please feel free to contact me with any further questions Regards, Jamie R
Regarding Mr [redacted] complaint, we charged him the same diagnostic fee that we charge all customers If we would have done the actual repairs and there was still a issue with the vibaration we would resolved the issue Since we did not complete the repairs, we can not guarantee another shops repair work At this time we can not refund Mr [redacted] the diagnostic fee Thank you, Jamie L [redacted] Butler Automotive Group %
We are not being self serving by disregarding another shops diagnostic of an issueWe have to warranty the work we do, so we have policies that we have to follow for every customer, every timeWe have to duplicate the complaint, and make our own diagnostic, as does any certified manufacturers dealership service centerAll of our technicians are certified and have continuous & ongoing trainingIf Mr [redacted] would have had us do the repairs based on our technicians recommendations & diagnostic of the issue, and a problem still existed we would have made the correct repairs at no cost to Mr [redacted] We can not warranty ***s work, repairs made as he claims "unnecessary"repairs to his vehicle knowing that was not the problemThank you, Jamie L [redacted] Butler Automotive Group 317-848-
Hello, the complaint of Mr [redacted] has been handled [redacted] *** our COO personally handled the complaints Mr [redacted] had Thank you, [redacted] Butler Automotive Group 317-848-
[redacted] , Hello, attached is our response to the above mentioned complaint [redacted] has not received a $referral check yet because our policy is not to mail out referral checks until the customer they referred deal fundsIn this case due to the privacy act, I can only say that the deal is not fundedIf and when the deal funds Ms [redacted] will be sent a referral check Regards, Jamie R***