Thank you for contacting Three Z’s Expedite LLC on behalf of this matterIt saddens me to receive a complaint from Revdex.com as well as a customerWe strive for excellent customer service and promptness at Three Z’s Expedite LLCHowever, as a new business owner I understand that we may fall short of expectations in certain mattersFrom my understanding the day we provided transportation for Ms [redacted] and her son, I contacted Ms [redacted] over an hour before her appointment to notify that my driver was in route to pick her upWhen my driver arrived he notified me that Ms [redacted] did not answer the doorI told the driver to wait there while I contacted Medical Transportation Management (MTM) to inform them on the situation and receive further instructionMTM told me that the decision to wait on the client or tell my driver to leave was up to me After dispatching MTM, I called my driver back to find out if Ms [redacted] had come outside since our conversation, he let me know that she did not arriveI told my driver that he could leave and continue his route due to our busy schedule I apologize for the inconvenience this situation may have caused in regards to Ms [redacted] son appointment but I could not afford to wait any longer than the time allotted Three Z’s Expedite LLC will be taking this customer concern into consideration because this is our first and hopefully last concern voiced by Revdex.com Sincerely, [redacted] Three Z's Expedite LLC
Thank you for contacting Three Z’s Expedite LLC on behalf of
this matterIt saddens me to receive a complaint from Revdex.com
as well as a customerWe strive for excellent customer service and promptness
at Three Z’s Expedite LLCHowever, as a new business
owner I understand that
we may fall short of expectations in certain mattersFrom my understanding the
day we provided transportation for Ms*** and her son, I contacted Ms
*** over an hour before her appointment to notify that my driver was in
route to pick her upWhen my driver arrived he notified me that Ms*** did
not answer the doorI told the driver to wait there while I contacted Medical
Transportation Management (MTM) to inform them on the situation and receive
further instructionMTM told me that the decision to wait on the client or
tell my driver to leave was up to me.
After dispatching MTM, I called my driver back to find out if Ms***
had come outside since our conversation, he let me know that she did not
arriveI told my driver that he could leave and continue his route due to our
busy schedule.
I apologize for the inconvenience this situation may have caused
in regards to Ms*** son appointment but I could not afford to wait any
longer than the time allotted. Three Z’s
Expedite LLC will be taking this customer concern into consideration because
this is our first and hopefully last concern voiced by Revdex.com
Sincerely,
*** ***
Three Z's Expedite LLC
Thank you for contacting Three Z’s Expedite LLC on behalf of this matterIt saddens me to receive a complaint from Revdex.com as well as a customerWe strive for excellent customer service and promptness at Three Z’s Expedite LLCHowever, as a new business owner I understand that we may fall short of expectations in certain mattersFrom my understanding the day we provided transportation for Ms [redacted] and her son, I contacted Ms [redacted] over an hour before her appointment to notify that my driver was in route to pick her upWhen my driver arrived he notified me that Ms [redacted] did not answer the doorI told the driver to wait there while I contacted Medical Transportation Management (MTM) to inform them on the situation and receive further instructionMTM told me that the decision to wait on the client or tell my driver to leave was up to me After dispatching MTM, I called my driver back to find out if Ms [redacted] had come outside since our conversation, he let me know that she did not arriveI told my driver that he could leave and continue his route due to our busy schedule I apologize for the inconvenience this situation may have caused in regards to Ms [redacted] son appointment but I could not afford to wait any longer than the time allotted Three Z’s Expedite LLC will be taking this customer concern into consideration because this is our first and hopefully last concern voiced by Revdex.com Sincerely, [redacted] Three Z's Expedite LLC
Thank you for contacting Three Z’s Expedite LLC on behalf of
this matterIt saddens me to receive a complaint from Revdex.com
as well as a customerWe strive for excellent customer service and promptness
at Three Z’s Expedite LLCHowever, as a new business
owner I understand that
we may fall short of expectations in certain mattersFrom my understanding the
day we provided transportation for Ms*** and her son, I contacted Ms
*** over an hour before her appointment to notify that my driver was in
route to pick her upWhen my driver arrived he notified me that Ms*** did
not answer the doorI told the driver to wait there while I contacted Medical
Transportation Management (MTM) to inform them on the situation and receive
further instructionMTM told me that the decision to wait on the client or
tell my driver to leave was up to me.
After dispatching MTM, I called my driver back to find out if Ms***
had come outside since our conversation, he let me know that she did not
arriveI told my driver that he could leave and continue his route due to our
busy schedule.
I apologize for the inconvenience this situation may have caused
in regards to Ms*** son appointment but I could not afford to wait any
longer than the time allotted. Three Z’s
Expedite LLC will be taking this customer concern into consideration because
this is our first and hopefully last concern voiced by Revdex.com
Sincerely,
*** ***
Three Z's Expedite LLC