Three Z's Expedite Reviews (2)
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Review: My one year old had a really important dr appointment to see a pediatric urologist I had my appointment time scheduled for 1pm my insurance company set my transportation through "Three Z's" a private owned transportation company. I was told that my driver would be to my house an hour before my son's scheduled appointment. At 12:46 p.m. I contact the owner [redacted] she tells me that the driver is 5 mins away. At 12:57 I contact my health insurances transportation department notifying them my scheduled ride was no where to be found and I had a dr appointment two town's over so there was no way I would make this appointment. My insurance company transportation dept tells me that "[redacted]" of Three Z's transportation told her that they knocked on my door and was at my location which was false. I had my car seat and my toddler outside in front of my house with my neighbor waiting for the ride. Also there wasn't a missed call on my call log from the driver nor the owner of Three Z's. Not only were they extremely late for a scheduled pick up time but they're also incompetent and dishonest. I would not recommend anyone hiring a transportation that conduct business in this manner extremely unprofessional and I have never had to experience this type of customer service ever.Desired Settlement: It would be nice if state insurance (transportation department) created a more accurate system where they weren't just hiring anyone with a car they should be qualified and have standards and qualifications as a requirement for that particular position and when a client files a complaint it should dealt with rather than just overlooking the customer or client's complaint because this isn't the first time that I've had to deal with an issue in their transportation department.