I requested a full payment history from Thrift Investment because I believe there is a discrepancy in the amount they claim I owe from the first loan I had with themAll request, both verbal and in writing were ignoredInstead, I was forced to pay because they repossessed my vehicle which I needed to get to workRefusing to prove what I supposedly owed, they expected me to take their word and just pay themWhen I demanded proof, they repossessed the vehicle like they were loan sharks coming to collect a debtTwo days before the repossession I asked why I never received the payment history and I was hung up onThe day after the repossession, I called and spoke to different reps, asked about the payment history and how they came up with the amount they say I owed, all hung up on me without explanationThe fourth time I called, I was transferred to the account manager who told me the president of the company would call me backWhen he called I asked about why I never received the payment history and how they came up with their figures, he said, "do you have a pen" I said I didHe said, "you owe $2,thank you" then he hung upI was also put on hold for minutes each time I called, I recorded each phone call
I requested a full payment history from Thrift Investment because I believe there is a discrepancy in the amount they claim I owe from the first loan I had with themAll request, both verbal and in writing were ignoredInstead, I was forced to pay because they repossessed my vehicle which I needed to get to workRefusing to prove what I supposedly owed, they expected me to take their word and just pay themWhen I demanded proof, they repossessed the vehicle like they were loan sharks coming to collect a debtTwo days before the repossession I asked why I never received the payment history and I was hung up onThe day after the repossession, I called and spoke to different reps, asked about the payment history and how they came up with the amount they say I owed, all hung up on me without explanationThe fourth time I called, I was transferred to the account manager who told me the president of the company would call me backWhen he called I asked about why I never received the payment history and how they came up with their figures, he said, "do you have a pen" I said I didHe said, "you owe $2,thank you" then he hung upI was also put on hold for minutes each time I called, I recorded each phone call