Thrifty Car Sales

Vehicle was sold as "Certified Pre-Owned" with balance of factory warranty. Then engine blew and warranty was not honored.I purchased a used 2008 Mazdaspeed3 VIN # [redacted] from Thrifty on 8/24/11 (the mileage was 28,154). I was told that the vehicle was "Certified Pre-Owned" and that it came with the remainder of the 5 year, 60,000 mile powertrain factory warranty. In May of this year, the engine failed at 58,369 miles, so I brought it to a Mazda dealership to get it repaired under the warranty. I was informed by Mazda that the engine had already been replaced by the first owner (I was not notified about this at the time of purchase from Thrifty), and that it was not under warranty because Mazda did not install the replacement engine. I informed Thrifty about the problem after my other options were exhausted and now want them to replace or repair the engine since they told me the car came with the factory warranty, when in fact it did not. I paid over $17,000 for the car and I expected it to last longer than 1 year & 9 months and approx. 30,000 miles. Estimated $6,000 repair bill from MazdaDesired SettlementI want Thrifty to replace the engine at no cost to me based on the MA Implied Warranty Law since Mazda (the manufacturer) denied my warranty claim. Thrifty did not do their due diligence on informing me that the car I purchased did not have the original engine, nor did it actually come with the factory warranty as they claim it did.The MA Implied Warranty Law reads:"Implied Warranty Law: The implied warranty of merchantability is a guarantee provided by law in the sale of all consumer products, including automobiles, even if they cost less than $700 or have been driven 125,000 miles or more before sale to you. The implied warranty is in addition to any express, written warranty. Under the implied warranty, a product must do what it was designed to do with "reasonable" safety, efficiency and ease for a "reasonable" period of time. If it does not run properly, the seller is responsible for repair, replacement or a refund. The law does not define the word "reasonable." This will depend in part upon the condition, age, and sale price of the vehicle.NOTE: The implied warranty of merchantability does not apply to private party sales.A dealer cannot deny you coverage under this warranty. Under the implied warranty of merchantability, merchants cannot sell products: "AS IS" or "WITH ALL FAULTS." or with a "50/50 WARRANTY" which requires you to split the cost of any repairs with the seller."I do not feel that the vehicle "functioned properly for a reasonable period of time" and I expect Thrifty to repair or replace the engine, or buy back the car based on what I owe on the car loan.Business' Initial Response We had already responded to the Mayor's office complaint filed by this customer. Our response is the same the customer purchased the vehicle 8/24/2013 at the time it was covered under the Massachusetts Limited Used Vehicle Warranty for 90 Days or 3,750 miles. The vehicle also had the remainder of the factory warranty. We had this vehicle repaired at the same dealership the customer brought it to for the same issue and it was covered under warranty and we were not informed that the engine was not the original. There is also nothing on the Carfax to indicate that the engine had been replaced. We are under no legal obligation to replace or repair the engine at no cost on a vehicle that was purchased two years ago. Copies of our repair order and the Carfax are available at the dealership.Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)The fact is that Thrifty sold this car to me stating that it came with the remainder of the factory warranty - I went direct to the manufacturer to have it repaired and they informed me that it did not qualify for warranty. Thrifty should have actually checked to make sure that it came with the balance of the factory warranty before telling me that it did. If I knew that the vehicle was not backed by the manufacturer's warranty then I would have never purchased the car. In no way do I find it unreasonable to think that a car I paid over $17, 000 for would last for more than 20 months, and I imagine almost all consumers and most dealerships would agree. Thrifty should stand by the Implied Warranty LAW, and they refuse to do so.Business' Final Response After reviewing the response from the customer and noting that he is accusing us of lying and fraud and that we should have known in the course of normal business that the vehicle has had a motor replaced. We will not be offering any assistance. To state that after 20 months and 30000 miles that we should be responsible for a repair. Who is being reasonable?

replace broken headlight assy.repair mode select actuator.on [redacted] the day they registered the car there was a clicking sound coming from the dash panel.I was told to have it diagnosed at a ford dealer.That night I also found that right front headlight was aimed down and very loose.A ford dealer found a bad panel/floor actuator switch and a broken headlight assy.I was told that Thrifty car sales would not repair either problem because they were not safety or use.How can a headlight not be safety related and the mode select switch for ac and defrost not be use?These are problems with the car before I started driving it.Desired Settlementreplace the headlight housing assy. and actuator switch or at least to offer to help me pay for the repairs.Business Response Car was checked before delivery, Car comes with a safety warranty ,Not a noisy switch, or piece that is broken since we have no knowledge of piece being broken prior to delivery. If he wishes we would buy car back minus 15 cent per mile use charge, customer would have to apply for tax abatement.

sold me a van with a faulty brake which violates their used car inspection guarantee One of my back brakes had a missing caliper bolt. Per two different machanics the bolt had been missing for a very long time. Thus causing the caliper to move in ways it is not suppose to.This had caused my brake pads to wear and be damaged causing me to have to replace the entire caliper set up. This cost me [redacted] in parts to replace. I have only owned my van for 7 months as I purchased it in [redacted] of this year. It also generated so much heat it almost burned my abs brake line. Per thrifty their used car gaura tee the brakes and calipers are suppose to be inspected before selling the vehicle. If they were inspected it would have been noticed the caliper was missing a bolt. I brought it to thrifty to show them and I was called a liar and that it likely fell off within the last 7 months I've owned the van. However per 2 machanics again this is not possible. I feel they should pay for my replacement parts.Desired SettlementI am seeking that thrifty pay for the parts replacement due to their inspection negligence Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]@outlook.comMrs [redacted] purchased the vehicle on [redacted] 2015 under the Massachusetts limited used vehicle warranty her coverage would be for 90 day's or [redacted] miles whichever comes first. This warranty has a one time [redacted] deductible for that time period. Mrs [redacted] had never contacted or the dealership during the warranty period which ended [redacted] 2015 she came to the dealership 120 days after the expiration of the warranty and told us that she wanted [redacted] for parts on a vehicle that was clearly out of warranty. She was very upset when we explained the warranty and left. We will not be offering any other resolution to her complaint.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I had mentioned the noise on the brakes to the gentleman who sold me the vehicle 2 days after I purchased the van. He summed it up to being road salt causing the brake noise. I then again spoke to thrifty in [redacted] 2015 regarding the brakes and was told I was still covered under warranty. Regardless of when the warranty expired they sold me a vehicle with a faulty brake. Time frame does not matter, it was a faulty part that should have been fixed prior to my purchase of the van. PER thrify's Certified Guarantee "Brakes and calipers have been for proper operation and leaks." My caliper was missing a imperative bolt that made sure they worked in the proper manner. This matter has nothing to do with their warranty, but everything to do with their certified guarantee. I was sold a van that had a dangerous faulty caliper.Final Business Response There is nothing that we can do 7 months later. The vehicle was never brought back to our shop to look at. There would be a deductible of [redacted] if it was brought to our attention during the warranty period. The customer stated that the repair was a total of [redacted] 7 months after delivery. Once again there is nothing we will be offering.