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FAILURE TO FIX THE ERROR BETWEEN INSURANCE CARRIER AND THRIFTY WITH RESULT IN CANCELING INSURANCE COVERAGE AND REGISTRATION THROUGH THEIR FAULT.THRIFTY ACCOUNT NUMBER# XXXX-XXXXXX. ALL PAYMENTS MADE AT AGENCY (DOWN PAYMENT MADE AT [redacted] 7, WITH THE REST OF PAYMENTS SINCE THEN, ONLINE AT ACCOUNT NUMBER LISTED ABOVE, BY DEBIT CARD.GRAND TOTAL PAYMENTS MADE, INCLUDING DOWN PAYMENT, $1760.08 SINCE NOV,2013, ON A 2217.00 POLICY ON A 2014 [redacted] When we opened up our insurance policy through our agent,they gave us [redacted] as our carrier. They THEN in turn set us up with THRIFTY Financial for our payments. Why, we havent a clue. We made the payments. As of today, we are current. BUT [redacted] canceled our policy back in MAY, stating we were late in our payment, (ok by a couple days, and we PAID IT!!), and they canceled us. Its now JULY. WE RECIEVED THE LETTER FROM THE REGISTRY OF MOTOR VEHICLES ON MONDAY JULY 7,2014, AND IT SAYS OUR POLICY WOULD BE CANCELED ON THE 3RD OF JULY. THE LETTER WAS WRITTEN ON JULY 23RD, AND MAILED ON THE 3RD OF JULY. No insurance, no registration. Really? We've made our payments! The proof is on THRIFTYS website! THRIFTY didnt tell [redacted] that we've been making payments all along. Thrifty has PROOF that we have been paying all long! [redacted] out-right REFUSES to provide ANY help to us. They will not reinstate us. They will not consider working with THRIFTY or our AGENT to rectify this whole mess, nor will they contact the registry. We have to make a down-payment AND reinstate our registration for over $500 total, all to recieve a REFUND for $486.64, in a 'couple weeks'. WE'VE SPOKEN TO [redacted] AT [redacted] REGARDING THIS. NO ONE WILL HELP US. THEY WANT MORE MONEY AND WON'T SEND A LETTER TO THE REGISTRY STATING WE ARE CURRENT AND NOT TO BE CANCELED.Desired SettlementWE WANT THE INSURANCE REINSTATED. WE WANT TO NOT HAVE TO PAY THE $415.00 THE ARE LOOKING FOR AS A DOWN PAYMENT ON A NEW POLICY WITH THE SAME COMPANIES, AND TO NOT HAVE TO PAY THE $100 REINSTATEMENT OF THE REGISTRATION FEE TO REINSTATE THE REGISTRATION. WE WANT WHAT WAS WRONGED TO US, THE BE RIGHT AGAIN.Business Response July 21, 2014Revdex.com 6 Park Avenue, Suite 100 Worcester, MA XXXXXRe: Case # XXXXXX: Ms. [redacted] with regard to Mr. [redacted]Account Name: [redacted]Thrifty Account Number: XXXX-XXXXXXAccount Address: 5 [redacted] MA XXXXX [redacted] Policy Number: XXXXXXX Timeline of Thrifty Actions on Account XXXX-XXXXXX:4/29/14 - An installment payment was due on April 28, 2014 in the amount of $217.68. Since this payment was not received, on April 29th Thrifty issued a 10 day Notice of Intent to Cancel as required under MGL 90, section 34. This notice reads: " You are hereby notified of LENDER'S intent to cancel your insurance policy(ies) listed below on May 9, 2014 unless payment is received in our office by said date."5/9/2014 - Payment was not received. Thrifty issued a Notice of Cancellation effective May 31, 2014. In this notification, Mr. [redacted] was advised that the current amount due $222.58. The increase amount due was a result of a late charge assessment. This notice also indicated "Your payment must be received no later than 4:00PM EST on the third day prior to your cancellation effective date"; which would have been May 28, 2014.6/2/14 - The borrower made a credit card payment of $217.68. Inasmuch as there was still an outstanding balance due on this account, the payment was accepted even though the account had now been canceled with the [redacted] Insurance Company.6/2/14 - Thrifty issued a Notice of Request For Reinstatement effective 5/31/14. This was Thrify's attempt to advise [redacted] that the payment was received, and to request that they rescind the cancellation which had occurred on May 31, 2014.6/3/14 - [redacted] communcated to Thrifty that the 6/2/14 Notice of Request For Reinstatement was denied as the payment and Notice of Request were not received within the timeframe alloted. Express Mail to:[redacted] MA XXXXX THRIFTY FINANCIAL SERVICES, Inc.[redacted] MA XXXXXTelephoneXXX-XXX-XXXXXXX-XXX-XXXXFacsimileXXX-XXX-XXXXXXX-XXX-XXXX Summary:Thrifty fulfilled all of its responsibilities to advise Mr [redacted] of his impending cancellation; providing ample advance opportunity for him to make his payment to avoid cancellation. We attempted to have the policy reinstated after the payment was made on 6/2/14, but at that point, it was up to [redacted] to decide if they would accept our request. As you have seen, they chose not to do so. In all instances, we make every effort to retain our customer base and would have preferred to that Mr. [redacted] continue as our customer. Our contractual agreement with Mr. [redacted] included a Power of Attorney over his automobile insurance policy. This protects Thrifty in the event of the default in installment payments, and is the mechanism which allows us to recover unearned premium refunds from insurance companies. The responsibility for the cancellation of Mr. [redacted] insurance rests soley with Mr. [redacted] since his payment was not received until after the policy cancellation took place. Enclosures[redacted] Express Mail to:[redacted] MA XXXXX NOTICE OF INTENT TO CANCEL INSURANCEThrifty Financial Services, Inc. [redacted] XXXXX-XXXX [redacted] (XXX) XXX-XXXXhttp://www.ihriftyfinancialcomICheck your account online: Your usemame is "XXXX-XXXXX-V_ XXXX-XXXXXXRefer to this number on all correspondenceBorrower [redacted] J [redacted] 5 [redacted] MA XXXXX (XXXXXXXX) Agent or Broker[redacted] MA XXXXXTO THE INSUREDYour payment due 4/28/2014 on your Premium Finance Agreement with the LENDER has not been received. You are hereby notified of LENDER'S intent to cancel your insurance policy(ies) listed below on 5/9/2014 unless payment is received in our office by said date.If payment is received in our office by 5/8/2014, please pay 217.68.If payment is received in our office after 5/8/2014, an additional late charge of 5.00 is due.1XXXXXXX 11/8/2013 [redacted] 2,217.00 0.00If you have already remitted the amount shown above to our office, then please disregard this notice. NOTICE OF CANCELLATIONThrifty Financial Services, Inc. [redacted] XXXXX-XXXX Phone: (XXX) XXX-XXXXhttp://www.thriftyfinancial.com/View your client's account status online Agent or Broker[redacted] MA XXXXX (XXXXXXXX) Insurance Company[redacted] XXXXX[redacted] MA XXXXX-XXXXCURRENT AMOUNT DUE: 222.68 [redacted]YOUR PAYMENT MUST BE RECEIVED NO LATER THAN 4:00 PM EST ON THE THIRD DAY PRIOR TO YOUR CANCELLATION EFFECTIVE DATE 'Finance Company Acting Under Power of AttorneyREASON FOR CANCELLATION: DEFAULT OF PAYMENT ON PREMIUM FINANCEActing in behalf of the assured under an express and irrevocable Power of Attorney to cancel this policy, given to the undersigned attorney by the assured above named, which document we have on file for your inspection, and in accordance with the provisions of Section 113A of Chapter 175 of the General Laws, as amended, notice is hereby given that Massachusetts Motor Vehicle Liability Policy(ies) issued by the above named company is cancelled as of 12:01 A.M. on the effective date.Section 113A of Chapter 175 of the General Laws as amended, requires 20 days advance notice of cancellation. In provisions of Section 113A of Chapter 175 of the General Laws, as amended, a notice of this cancellation will be sent to the Registry of the Motor Vehicles of the Commonwealth of Massachusetts on the effective date of the cancellation stated above.I / We certify under the penalties of perjury, that I / We did give notice of my / our intent to exercise the power of attorney to cancel this policy to the assured by registered or certified mail, return receipt requested, or first dass mail, at least ten days before the date shown.ADDITIONAL INFORMATION FOR MOTOR VEHICLE OWNERBefore the Power of Attorney to cancel your motor vehicle liability policy can be exercised. the_person or corporation exercising the Power of Attorney must give you ten days' notice of the intent to so cancel your policy by registered, certified, or first class mail. (General Laws, Chapter 90, Section 34K. Chapter 727 Section 21 Acts of 1964). After you have been so notified of the intent to cancel your policy as per the preceding paragraph, you must receive written notice of cancellation at least twenty days prior to the intended effective date of cancellation by registered, or certified mail. If, after cancellation notice is given, you pay the full amount due under the premium agreement, the holder of the finance agreement must notify the insurer that the notice of cancellation is being revoked. This revocation will not be binding upon the insurer unless is it received in writing on / or prior to the effective date of the cancellation (General Laws, Chapter 175, Section 113A. Chapter 727, Section 21, Acts of 1964). Cancellation of Motor Vehicle Liability Policies effected by Finance Companies under a Power of Attorney given to them by assured are NOT reviewable by the Board of Appeal on Motor Vehicle Liability Policies and Bonds.The filing of this cancellation notice with the RegistN_mearis that, on the effective date of the cancellation, your registration certificate and number plates must be revoked unless at least TWO days BEFORE said effective date:1 You make payment in accordance with your note contract, in which case a reinstatement of insurance notice must be filed by you or on your behalf.2 You file with the Registry a new application for registration accompanied by a new certificate of insurance.3 You voluntarily surrender your number plates and certificate to the registry.If your cancellation effective date occurs on a weekend or holiday, you payment must be received no later than 4:00 pm EST on the last business day prior to your cancellation effective date in order to give us time to request reinstatement from the insurance carrier. A request for reinstatement by the the finance company is not a reinstatement of your policy. Only the carrier can determine the status of your policy. Borrower[redacted] J [redacted] 5 [redacted] XXXXXAgent or Broker[redacted] MA XXXXX NOTICE OF REQUEST FOR REINSTATEMENT XXXX -XXXXXXRefer to this number on aH correspondence Thrifty Financial Services, Inc. [redacted] XXXXX-XXXX Phone: (XXX) XXX-XXXXInsurance Company[redacted] XXXXX[redacted] XXXXX-XXXX (XXXXXXXX) Agent or Broker[redacted] MA XXXXXREQUEST TO THE INSURANCE COMPANYWE REQUEST THAT YOU REINSTATE THE INSURANCE POLICY(IES) LISTED BELOW. NOTICE TO THE BORROWERTHIS IS NOT A NOTICE OF REINSTATEMENT NOR A CONFIRMATION OF COVERAGE. YOUR DELINQUENT PAYMENT HAS BEEN RECEIVED.We are requesting the Insurance Company(ies) to reinstate the insurance policy(ies) listed above. Only the Insurance Company(ies) can reinstate your insurance, and each policy Is not reinstated unless the Insurance Company(ies) elect(s) to do so.ADDITIONAL NOTICES FOR DELINQUENCY FROM THE LENDER WILL NOT MEAN THAT THE POLICY(IES) ARE IN FORCE.[redacted] THIS NOTICE IS NOT MEANT TO IMPLY THAT COVERAGE IS IN FORCE [redacted] Borrower[redacted] J [redacted] 5 [redacted] MA XXXXXAgent or Broker[redacted] MA XXXXX

FAILURE TO FIX THE ERROR BETWEEN INSURANCE CARRIER AND THRIFTY WITH RESULT IN CANCELING INSURANCE COVERAGE AND REGISTRATION THROUGH THEIR FAULT.THRIFTY ACCOUNT NUMBER# XXXX-XXXXXX. ALL PAYMENTS MADE AT AGENCY (DOWN PAYMENT MADE AT [redacted] 7, WITH THE REST OF PAYMENTS SINCE THEN, ONLINE AT ACCOUNT NUMBER LISTED ABOVE, BY DEBIT CARD.GRAND TOTAL PAYMENTS MADE, INCLUDING DOWN PAYMENT, $1760.08 SINCE NOV,2013, ON A 2217.00 POLICY ON A 2014 [redacted] When we opened up our insurance policy through our agent,they gave us [redacted] as our carrier. They THEN in turn set us up with THRIFTY Financial for our payments. Why, we havent a clue. We made the payments. As of today, we are current. BUT [redacted] canceled our policy back in MAY, stating we were late in our payment, (ok by a couple days, and we PAID IT!!), and they canceled us. Its now JULY. WE RECIEVED THE LETTER FROM THE REGISTRY OF MOTOR VEHICLES ON MONDAY JULY 7,2014, AND IT SAYS OUR POLICY WOULD BE CANCELED ON THE 3RD OF JULY. THE LETTER WAS WRITTEN ON JULY 23RD, AND MAILED ON THE 3RD OF JULY. No insurance, no registration. Really? We've made our payments! The proof is on THRIFTYS website! THRIFTY didnt tell [redacted] that we've been making payments all along. Thrifty has PROOF that we have been paying all long! [redacted] out-right REFUSES to provide ANY help to us. They will not reinstate us. They will not consider working with THRIFTY or our AGENT to rectify this whole mess, nor will they contact the registry. We have to make a down-payment AND reinstate our registration for over $500 total, all to recieve a REFUND for $486.64, in a 'couple weeks'. WE'VE SPOKEN TO [redacted] AT [redacted] REGARDING THIS. NO ONE WILL HELP US. THEY WANT MORE MONEY AND WON'T SEND A LETTER TO THE REGISTRY STATING WE ARE CURRENT AND NOT TO BE CANCELED.Desired SettlementWE WANT THE INSURANCE REINSTATED. WE WANT TO NOT HAVE TO PAY THE $415.00 THE ARE LOOKING FOR AS A DOWN PAYMENT ON A NEW POLICY WITH THE SAME COMPANIES, AND TO NOT HAVE TO PAY THE $100 REINSTATEMENT OF THE REGISTRATION FEE TO REINSTATE THE REGISTRATION. WE WANT WHAT WAS WRONGED TO US, THE BE RIGHT AGAIN.Business Response July 21, 2014Revdex.com 6 Park Avenue, Suite 100 Worcester, MA XXXXXRe: Case # XXXXXX: Ms. [redacted] with regard to Mr. [redacted]Account Name: [redacted]Thrifty Account Number: XXXX-XXXXXXAccount Address: 5 [redacted] MA XXXXX [redacted] Policy Number: XXXXXXX Timeline of Thrifty Actions on Account XXXX-XXXXXX:4/29/14 - An installment payment was due on April 28, 2014 in the amount of $217.68. Since this payment was not received, on April 29th Thrifty issued a 10 day Notice of Intent to Cancel as required under MGL 90, section 34. This notice reads: " You are hereby notified of LENDER'S intent to cancel your insurance policy(ies) listed below on May 9, 2014 unless payment is received in our office by said date."5/9/2014 - Payment was not received. Thrifty issued a Notice of Cancellation effective May 31, 2014. In this notification, Mr. [redacted] was advised that the current amount due $222.58. The increase amount due was a result of a late charge assessment. This notice also indicated "Your payment must be received no later than 4:00PM EST on the third day prior to your cancellation effective date"; which would have been May 28, 2014.6/2/14 - The borrower made a credit card payment of $217.68. Inasmuch as there was still an outstanding balance due on this account, the payment was accepted even though the account had now been canceled with the [redacted] Insurance Company.6/2/14 - Thrifty issued a Notice of Request For Reinstatement effective 5/31/14. This was Thrify's attempt to advise [redacted] that the payment was received, and to request that they rescind the cancellation which had occurred on May 31, 2014.6/3/14 - [redacted] communcated to Thrifty that the 6/2/14 Notice of Request For Reinstatement was denied as the payment and Notice of Request were not received within the timeframe alloted. Express Mail to:[redacted] MA XXXXX THRIFTY FINANCIAL SERVICES, Inc.[redacted] MA XXXXXTelephoneXXX-XXX-XXXXXXX-XXX-XXXXFacsimileXXX-XXX-XXXXXXX-XXX-XXXX Summary:Thrifty fulfilled all of its responsibilities to advise Mr [redacted] of his impending cancellation; providing ample advance opportunity for him to make his payment to avoid cancellation. We attempted to have the policy reinstated after the payment was made on 6/2/14, but at that point, it was up to [redacted] to decide if they would accept our request. As you have seen, they chose not to do so. In all instances, we make every effort to retain our customer base and would have preferred to that Mr. [redacted] continue as our customer. Our contractual agreement with Mr. [redacted] included a Power of Attorney over his automobile insurance policy. This protects Thrifty in the event of the default in installment payments, and is the mechanism which allows us to recover unearned premium refunds from insurance companies. The responsibility for the cancellation of Mr. [redacted] insurance rests soley with Mr. [redacted] since his payment was not received until after the policy cancellation took place. Enclosures[redacted] Express Mail to:[redacted] MA XXXXX NOTICE OF INTENT TO CANCEL INSURANCEThrifty Financial Services, Inc. [redacted] XXXXX-XXXX [redacted] (XXX) XXX-XXXXhttp://www.ihriftyfinancialcomICheck your account online: Your usemame is "XXXX-XXXXX-V_ XXXX-XXXXXXRefer to this number on all correspondenceBorrower [redacted] J [redacted] 5 [redacted] MA XXXXX (XXXXXXXX) Agent or Broker[redacted] MA XXXXXTO THE INSUREDYour payment due 4/28/2014 on your Premium Finance Agreement with the LENDER has not been received. You are hereby notified of LENDER'S intent to cancel your insurance policy(ies) listed below on 5/9/2014 unless payment is received in our office by said date.If payment is received in our office by 5/8/2014, please pay 217.68.If payment is received in our office after 5/8/2014, an additional late charge of 5.00 is due.1XXXXXXX 11/8/2013 [redacted] 2,217.00 0.00If you have already remitted the amount shown above to our office, then please disregard this notice. NOTICE OF CANCELLATIONThrifty Financial Services, Inc. [redacted] XXXXX-XXXX Phone: (XXX) XXX-XXXXhttp://www.thriftyfinancial.com/View your client's account status online Agent or Broker[redacted] MA XXXXX (XXXXXXXX) Insurance Company[redacted] XXXXX[redacted] MA XXXXX-XXXXCURRENT AMOUNT DUE: 222.68 [redacted]YOUR PAYMENT MUST BE RECEIVED NO LATER THAN 4:00 PM EST ON THE THIRD DAY PRIOR TO YOUR CANCELLATION EFFECTIVE DATE 'Finance Company Acting Under Power of AttorneyREASON FOR CANCELLATION: DEFAULT OF PAYMENT ON PREMIUM FINANCEActing in behalf of the assured under an express and irrevocable Power of Attorney to cancel this policy, given to the undersigned attorney by the assured above named, which document we have on file for your inspection, and in accordance with the provisions of Section 113A of Chapter 175 of the General Laws, as amended, notice is hereby given that Massachusetts Motor Vehicle Liability Policy(ies) issued by the above named company is cancelled as of 12:01 A.M. on the effective date.Section 113A of Chapter 175 of the General Laws as amended, requires 20 days advance notice of cancellation. In provisions of Section 113A of Chapter 175 of the General Laws, as amended, a notice of this cancellation will be sent to the Registry of the Motor Vehicles of the Commonwealth of Massachusetts on the effective date of the cancellation stated above.I / We certify under the penalties of perjury, that I / We did give notice of my / our intent to exercise the power of attorney to cancel this policy to the assured by registered or certified mail, return receipt requested, or first dass mail, at least ten days before the date shown.ADDITIONAL INFORMATION FOR MOTOR VEHICLE OWNERBefore the Power of Attorney to cancel your motor vehicle liability policy can be exercised. the_person or corporation exercising the Power of Attorney must give you ten days' notice of the intent to so cancel your policy by registered, certified, or first class mail. (General Laws, Chapter 90, Section 34K. Chapter 727 Section 21 Acts of 1964). After you have been so notified of the intent to cancel your policy as per the preceding paragraph, you must receive written notice of cancellation at least twenty days prior to the intended effective date of cancellation by registered, or certified mail. If, after cancellation notice is given, you pay the full amount due under the premium agreement, the holder of the finance agreement must notify the insurer that the notice of cancellation is being revoked. This revocation will not be binding upon the insurer unless is it received in writing on / or prior to the effective date of the cancellation (General Laws, Chapter 175, Section 113A. Chapter 727, Section 21, Acts of 1964). Cancellation of Motor Vehicle Liability Policies effected by Finance Companies under a Power of Attorney given to them by assured are NOT reviewable by the Board of Appeal on Motor Vehicle Liability Policies and Bonds.The filing of this cancellation notice with the RegistN_mearis that, on the effective date of the cancellation, your registration certificate and number plates must be revoked unless at least TWO days BEFORE said effective date:1 You make payment in accordance with your note contract, in which case a reinstatement of insurance notice must be filed by you or on your behalf.2 You file with the Registry a new application for registration accompanied by a new certificate of insurance.3 You voluntarily surrender your number plates and certificate to the registry.If your cancellation effective date occurs on a weekend or holiday, you payment must be received no later than 4:00 pm EST on the last business day prior to your cancellation effective date in order to give us time to request reinstatement from the insurance carrier. A request for reinstatement by the the finance company is not a reinstatement of your policy. Only the carrier can determine the status of your policy. Borrower[redacted] J [redacted] 5 [redacted] XXXXXAgent or Broker[redacted] MA XXXXX NOTICE OF REQUEST FOR REINSTATEMENT XXXX -XXXXXXRefer to this number on aH correspondence Thrifty Financial Services, Inc. [redacted] XXXXX-XXXX Phone: (XXX) XXX-XXXXInsurance Company[redacted] XXXXX[redacted] XXXXX-XXXX (XXXXXXXX) Agent or Broker[redacted] MA XXXXXREQUEST TO THE INSURANCE COMPANYWE REQUEST THAT YOU REINSTATE THE INSURANCE POLICY(IES) LISTED BELOW. NOTICE TO THE BORROWERTHIS IS NOT A NOTICE OF REINSTATEMENT NOR A CONFIRMATION OF COVERAGE. YOUR DELINQUENT PAYMENT HAS BEEN RECEIVED.We are requesting the Insurance Company(ies) to reinstate the insurance policy(ies) listed above. Only the Insurance Company(ies) can reinstate your insurance, and each policy Is not reinstated unless the Insurance Company(ies) elect(s) to do so.ADDITIONAL NOTICES FOR DELINQUENCY FROM THE LENDER WILL NOT MEAN THAT THE POLICY(IES) ARE IN FORCE.[redacted] THIS NOTICE IS NOT MEANT TO IMPLY THAT COVERAGE IS IN FORCE [redacted] Borrower[redacted] J [redacted] 5 [redacted] MA XXXXXAgent or Broker[redacted] MA XXXXX

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Description: Financial Services

Address: 1695 Main St 5th Floor, Springfield, Massachusetts, United States, 01103

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