Thrifty Wholesale

email copied and pasted by Revdex.com staff (NR) as follows [redacted] ? ? This email is in response to the letter we received regarding the complaint ID [redacted] Pompeii’s Plumbing & Heating has issued a reimbursement check in the amount of $2/27/check # [redacted] to [redacted] for a failed sump pump service.? This complaint has been resolved.Thank You,Stephen S*Pompeii's Plumbing and Heating Inc [redacted] Avon, Ohio? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 44011Phone [redacted] Fax : [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In response to the recent concern of Mr***, Pompeii's process and procedures on this service visit, dated 9-17-2015, were followed in accordance with our guidelines and handbook Pompeii's responded to a scheduled service call for Mr*** regarding an issue with the condensate drain
line associated to the air conditioning systemDuring the visit, Mr*** had been given the option to purchase our USA Heating/Cooling Maintenance Program; under this program we provide a complete supreme maintenance of the systemWhile diagnosing the system on original service call issue, Pompeii’s found the freon charge on the system under the manufacturer specification's Mr*** was given the options by our service technician to place freon into system to bring up to specification's to review system function at operating capacity Also the option to place a liquid ultraviolet dye into the system to check for possible leak areas in the system, due to the low level of freon in the system during review of the unit initiallyMr*** agreed to these options and the services associated Within days, Mr*** called regarding an issue with the systemPompeii's returned to find a mechanical failure to an operating component of the air conditioning systemAn option to repair system had been provided as well as an option to replace unit due to ageMr*** declined and another HVAC company was called out to diagnose unit as a second opinionThe second company provided same options and came in at a lower costMr*** chose second company to replace unit as Pompeii's could not meet second company price for projectPompeii's in this situation is willing to provide Mr*** with a refundWe are offering the refund in the amount of the task for the ultraviolet dye injection of $ It is our hope, this will be acceptable to Mr*** and allow for a positive business relationship. Sincerely,*** ** ***President*** ***Vice President- GM

email copied and pasted by Revdex.com staff (NR) as follows[redacted]? ? This email is in response to the letter we received regarding the complaint ID [redacted]Pompeii’s Plumbing & Heating has issued a reimbursement check in the amount of $2/27/check #[redacted] to [redacted] for a
failed sump pump service.? This complaint has been resolved.Thank You,Stephen S[redacted]Pompeii's Plumbing and Heating Inc[redacted]Avon, Ohio? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 44011Phone [redacted]Fax : [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.?
Regards,
[redacted]